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Business Profile

Transmission

Nick's Precision Transmission Specialists
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/13/2024 I had my vehicle- 2006 ***** 3 towed by *********** to ****** Precision ********************************* Auto Repair in *******, IL at ********************The car was not driveable as the transmission couldn't be engaged. I was informed by ***** at the shop that diagnostics would take approximately 3 days. I received a call from the owner- **** ********* *** on 12/18/2024 informing me that the transmission had an "internal problem" and he did search for a replacement transmission. He offered to have a transmission purchased and shipped from NY state and installed for a total cost of several thousand dollars. I suggested to **** that perhaps they could remove, open and diagnose the original transmission to determine if it was repairable. He agreed to proceed and informed me that labor charges would be a $1000. I authorized a payment of $1030, which included a 3% fee the shop charged on credit card transaction. The payment was processed by *****, shop's employee to Chase **** credit card. On 1/10/2025 I received a call from **** and he informed me that the shop identified a disconnected internal link in the transmission and was able to repair it, he also informed me that the only added cost would be transmission fluid charge of $130. He stated he would let me know when the car would be ready for pick up after transmission has been reinstalled. On 1/15/2025 I received a call from **** that the car is ready for pick up. We scheduled to pick up the car on 1/24/2025. After arriving at the shop that day **** determined that the car "rolls on its own and that he needs to bleed the clutch" He stated that he would let me know when to return to pick it up. I called the shop on 1/31/25 and was informed by ******* that they would call me when the car is ready.I called again on 2/6/2025 and was informed by **** that he would call me by the end of the day with an update. He never did. I called on 2/15 and spoke to *****,he assured me he would call with update. He never did.

    Business Response

    Date: 02/25/2025

    the customer and ****************************************************************** have come to agreement and the vehicle is currently being repaired. 

    Customer Answer

    Date: 03/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, pending finalization of repairs.

    I am currently still awaiting successful termination of the car repair process.

    Please allow me to update or respond accordingly in case  I encounter any issues with the business.

    Sincerely,

    ****** **********

  • Initial Complaint

    Date:08/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received service on my car on 4/28/2023 and picked my car up 7/20/2023. They told me they checked everything and fixed the problems. The next day my car didn't start while I was out, I had to pay for an Uber . The next day my daughter took me back to my car and it started but was driving weird so I brought it back to ****'s and he took three weeks to tell me the problem. They said my radiator was busted and that I need to pay $500 to fix it. My car was in their care and when I originally brought my car they said they checked everything. Now supposedly one day after getting my car back it's my fault after I already paid $2500. I believe this is something they did and I need them to fix it.

    Business Response

    Date: 08/24/2023

    Customers vehicle was brought in to our repair facility in April of 2023.  The vehicle sat at our repair facility for several months due to customer not having funds to pay for repairs.  No storage fees or extra charges were applied to the customer.  After the customer picked up the vehicle (when repairs were completed) on 07/12/2023 vehicle was driven in a couple days later stating the vehicle is overheating.  We asked the customer to give us some time with the vehicle so we can see what is causing the vehicle to overheat.  After diagnosis tech found the radiator to be leaking.  We contacted the customer and let her know that the radiator is leaking and has nothing to do with a transmission repair or engine oil filter adapter replacement and is leaking due to age / mileage on the vehicle.  The customer has over ******* miles on the vehicle and the radiator is original.  We also explained to the customer that when vehicles sit for a very long time seals, gaskets, hoses and any components that has fluid circulating through it can begin to leak due to dry rotting issues.  We will help assist customer at a discounted rate to have the radiator replaced if she would like.  Any further questions please feel free to reach our management team.  I will also provide invoices for the repairs and the remaining balance invoice for *******************
     
    Thank you,
     
    Nicks Precision management team

Nick's Precision Transmission Specialists is BBB Accredited.

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