Complaints

This profile includes complaints for Baha Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baha Auto Group, Inc.

  8059 S Harlem Ave Burbank, IL 60459-1664

  
• 

  Baha Auto Group, Inc.

  11001 Southwest Hwy Palos Hills, IL 60465-2481

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen December 13, 2024. We were looking for another car and stumbled at *********. They showed us an ****************** 2021. It was priced rather high. They stated that I needed to put almost 10K down on the car. They added a lot of erroneous fees to the price of the car, that it ended up being around 43K for the car. The 10K put down on the car, went all to Baha Auto and their fees, and not to the principal balance of the car. They duplicated and sold the contract to ********** and other companies, earning them 32 million dollars. This is securities fraud. In addition, the vehicle has several recalls that they didnt fix and refuse to fix. I spoke with Baha and Cinch auto regarding this, of which Cinch Auto admitted that they did hypothecate and over collateralize the security on the secondary market and its being held by a depository institution, knowing that It is securities fraud, they threatened me saying that the courts will side with them, regardless of the fraud. The contract says one has a right to rescission, all consideration must be returned. I issued a notice of rescission due to adhesion of contract, to Cinch and Baha Auto and the vehicle was returned, using a third-party shipping company, in perfect condition within 3 days. Baha Auto then resold the car, and every time I called to obtain the consideration, they will rush us off the phone, said call an attorney, and says they refuse to arbitration. There is no law that states one has to have an attorney. They have violated Federal Laws, and caused intentional psychological harm and emotional harm to me. One of the salesman who sold the car and made substantial money, called me a *****, admitted that I did get played for my money and lost, threatened to call the cops on me, called me an idiot, indicating that they intentions of s******* me over in this transaction. This same car salesperson, ****, also admitted that his friends professionally steal cars.

  

  Business Response

  Date: 05/02/2025

  Subject: Response to Complaint ID ******** ******* ******
  To:
  ****** ********
  Better Business Bureau
  ************************************************************************************************
  Date: May 1, 2025
  Dear Ms. ***************** letter is in response to a complaint submitted to the Better Business Bureau by ******* ****** on April 22, 2025 (Complaint ID 23151419),regarding a transaction with our business, Baha Auto Group ****
  We appreciate the opportunity to provide a detailed account of this matter and clarify the circumstances surrounding the complaint.
  On December 23, 2024, Ms. ****** visited Baha Auto Group **** and expressed interest in purchasing a used vehicle. She was treated with the same level of professionalism and transparency as every customer we serve.After reviewing all fees, terms, and disclosures, she agreed to purchase a 2021 ********** (VIN #*****************). She provided a down payment of $8,500 (receipt attached) and left our dealership as a satisfied customer.
  On or around February 7, 2025, we received a communication from her finance company, ******************, issuing a Buyback Demand for the contract. Cinch reported that Ms. ****** had submitted a self-authored debt instrument and materials indicating the loan was opened fraudulently.They also discovered that Ms. ****** had filed Chapter 13 bankruptcy on October 22, 2024prior to the vehicle purchaseand had included language in her submissions that Cinch associated with the sovereign citizen movement. Supporting documentation from Cinch is attached for your reference.
  We first heard directly from Ms. ****** on or about February 8, 2025. She accused our dealership of fraud and demanded the return of her down payment, as well as all loan payments made to Cinch. We explained that her agreement was with ****************** and that any disputes regarding financing must be taken up with them. We also informed her that we had just been notified of the situation by Cinch and needed time to investigate.
  Despite having no role in the alleged fraudulent behavior,Baha Auto Group chose to repurchase the loan from Cinch Auto Finance in good faith and to preserve our professional relationship with the lender. ***** confirmed that our dealership was not implicated in any wrongdoing. Once the repurchase was completed, Cinch returned the title and released the lien (documentation attached).
  In the interim, Ms. ****** made additional claims against us. She requested our EIN number, which we declined to provide, citing concern over her intentions. She followed up with accusations of money laundering and tax evasion via email (copy attached). On February 11, 2025, she arranged for the vehicle to be returned to our dealership through a third-party shipper,without notifying us in advance and required payment on delivery. To avoid complications, we paid the ****** fee and accepted the vehicle. (Check copy attached.)
  Following the vehicle's return, Ms. ****** again accused us of unlawfully retaining her vehicle and reiterated her demand for a refund. She later sent us a *** Next Day Air package that included paperwork allegedly filed with the *** and a Right of Rescission. To date, we have been unable to verify the authenticity of these documents.
  On March 21, 2025, we finalized the repurchase of the vehicle loan with Cinch Auto Finance. We received the title and lien release on April 14, 2025. Please also note that no IRS Form 8300 was required, as ********* did not pay us over $10,000 in cash.
  We believe we have handled this situation responsibly and professionally, despite the strain it has placed on our operations and reputation. We hope this detailed response clarifies the facts and demonstrates our ongoing commitment to ethical business practices.
  Please let us know if any further information is required.
  Sincerely,
  ******* ********
  Baha Auto Group
  ************************************************************************
  ************
  

  Customer Answer

  Date: 05/05/2025

  Complaint: 23151419
  
  I am rejecting this response because:

  REBUTTAL TO BAHA AUTO GROUP RESPONSE ******* ****** ****** BBB COMPLAINT ID ********
  I, ******* ****** ******* submit this rebuttal in direct response to the statement issued by Baha Auto Group dated May 1, 2025. Their narrative contains material misrepresentations, omissions of fact, and distortions of law which must be clarified with supporting evidence and governing legal standards. This rebuttal is supported by documentary evidence on file and grounded in established statutory and case law authority.
  On December 23, 2024, I entered into a commercial agreement with Baha Auto Group for the purchase of a 2021 *********** providing a down payment of $8,500. The dealership has acknowledged receipt of this down payment and does not dispute its application to the contract. The contract included a standard rescission clause, granting me the right to rescind the agreement consistent with protections under the Truth in Lending Act, 15 ****C. 1635(b), which explicitly requires that upon lawful rescission of a credit transaction, the creditor shall return to the obligor any money or property given as ******* money, down payment, or otherwise. This statutory mandate is clear and non-discretionary. The **** Supreme Court in Jesinoski v. ***************************** 574 **** 259 (2015), affirmed that rescission under TILA requires only that the borrower notify the lender of the rescission within the required time; no further action or litigation is initially necessary to effectuate rescission.
  On February 2025, following valid commercial grounds, I issued a formal Notice of Rescission to Baha Auto Group, a copy of which is on file, exercising my rights under both the contract and federal law. This notice was lawful, timely, and in accordance with the agreed terms. Furthermore, the vehicle was physically returned to Baha Auto through a third-party shipper, at my own expense, within the rescission period. This full performance on my part extinguished any obligation I may have had under the contract. The vehicle was accepted by Baha Auto without protest, and they have since acknowledged that they retained the vehicle and resold it for a reported $34,000, later profiting with fees totaling over $40,000.
  It is a well-established principle that once rescission is exercised and the goods (the vehicle) are returned, the seller is obligated to refund any payments tendered. The ****************** has emphasized in ****** *. ****** ************ 328 **** 395 (1946), that restitution must return the parties to their original positions, ensuring no party retains unjust enrichment. Baha Autos retention of my $8,500 down payment after full rescission and resale of the vehicle represents a classic case of unjust enrichment, actionable under both federal and state law.
  Baha Autos reference to my submission of a self-authored debt instrument mischaracterizes a lawful Bill of Exchange that I issued to settle the financial obligation. Under UCC *****, a Bill of Exchange is defined as a negotiable instrument, lawfully used in the discharge of debts. The tender was valid, notarized, and Medallion guaranteed by ****************** Services, aligning with international commercial standards under the UNCITRAL Convention on International Bills of Exchange and Promissory Notes (1988). Their attempt to link my lawful commercial actions to so-called sovereign citizen ideology is both defamatory and legally baseless. It is well-settled that the method of payment, when lawfully structured, cannot be rejected without rebuttal; as United States *. *****, 550 F.2d 297 (5th Cir. 1977), states, Silence when there is a duty to speak is the essence of fraud.
  Further, ********* and its financing partner, ******************* securitized and hypothecated my retail installment contract into the secondary market. This is proven by the attached CUSIP report, showing that the contract was converted into a security under CUSIP ********** tied to the *************************** The ****************** in ********************************** v. **** ***** **** 328 **** 293 (1946), laid the foundation for defining an investment contract as a security, establishing that instruments evidencing a pooled investment of funds for expected profit fall under federal securities law. Moreover, the Securities Act of 1933, 15 ****C. 77b(a)(1), includes notes and investment contracts within the definition of a security, confirming the legal status of my contract once securitized. The existence of the ***** confirms its entry into the federal securities system, supporting my assertion that ********* and its partners not only gained through the sale of the physical vehicle but also through the monetization of my signed credit agreement.
  I also note that I lawfully requested Baha Autos Employer Identification Number (EIN) for the sole purpose of accurately reporting the $8,500 loss on my IRS tax filings. Under 26 ****C. 6109, any entity engaged in reportable financial transactions has a duty to provide its taxpayer identification number upon lawful request. Their refusal to comply is a violation of federal tax compliance procedures and raises concerns of non-transparency and potential evasion of lawful oversight.
  ********** assertion that my Chapter 13 bankruptcy filing is relevant is an intentional misdirection. The bankruptcy case was voluntarily dismissed prior to this transaction and holds no material relevance. Moreover, there was no concealment of this fact, and their attempt to use it as a pretext to deny restitution is misplaced. The ****************** has held in ************** *. ****, 292 **** 234 (1934), that bankruptcy law is designed to protect honest debtors, not to be weaponized by creditors to escape lawful obligations.
  In summary, ********* has admitted receiving both my down payment and the returned vehicle. They subsequently profited from reselling the vehicle and retained my $8,500, despite my lawful rescission. They securitized my contract for their own financial gain, further evidencing unjust enrichment. Their refusal to refund my down payment constitutes breach of contract, conversion, unjust enrichment, and a violation of both commercial and consumer protection laws. Additionally their sales representative, ****, stated to me via a whatsapp message, that "I got played for my money" and also called me defamatory names during a period of time of extreme mental anguish. 
  I hereby reiterate my demand for the immediate return of my $8,500 down payment in full, as mandated by the Truth in Lending Act and supported by the common law of contracts. Should ********* fail to honor this within 10 business days, I reserve my right to pursue formal legal action seeking restitution, compensatory damages, and punitive damages, and to report these matters to appropriate state and federal regulatory authorities.
  

  Respectfully submitted,
  

  ******* ****** ******
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/12/2025

  To: Better Business Bureau of Chicago
  

  Date: May 12, 2025
  
  Complaint: 23151419
  
  In response to Mrs. ******** rebuttal - against our previous statement, We remain committed to maintaining honest and transparent business practices.
  In that being said we respectfully advise Mrs. ****** to speak to an attorney.
  
  Baha Auto Group *** is willing to take this matter to small claims court.
  
  Please note that in the filing of a complaint Mrs. ****** submitted against Baha Auto Group *** with the Office of the *********************************************** -
  Has been deemed closed as of May 06, 2025 (Copy is attached)

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23151419
  
  I am rejecting this response because:

  To: Better Business Bureau of *******
  Date: May 13, 2025
  Complaint ID: ********
  Complainant: ******* ****** ******
  Formal Rebuttal to Baha Auto Groups May 12, 2025 Statement
  I submit this formal rebuttal in response to Baha Auto Groups vague and legally dismissive reply to my complaint. Their continued refusal to address the specific legal issues raised is not transparencyit is evasion.
  First, I strongly reject their suggestion that I "speak to an attorney" as a prerequisite to resolution. There is no law under the Constitution of the United States or the State of Illinois that requires an individual to hire legal counsel in order to vindicate their rights in contract, commercial, or tax disputes. Their suggestion serves only to increase the financial burden they have already imposed on me through fraud and unjust enrichment. It is an attempt to silence my lawful claims by inserting a financial barrier.
  Second, ********* has failed to provide any legal or contractual justification for retaining my $8,500 down payment. I lawfully exercised the contractual rescission clause. I provided written notice, returned the vehicle at my own expense, and even confirmed the vehicle was resold. In fact, ********* resold the car for $40,000 on April 1, 2025proving they not only recovered their losses but gained additional profits. The $8,500 they are withholding constitutes an unjust capital gain, for which they must be assessed tax liability under federal tax law.
  Despite multiple written requests, ********* refused to provide their Employer Identification Number (EIN), which I lawfully requested to file a 1099 tax reporting form, as permitted and required under 26 U.S.C. 6109. Their refusal constitutes a willful obstruction of a lawful tax assessment and indicates an intent to evade taxes on the capital gain. This is not the conduct of a transparent or honest businessit is deliberate concealment.
  Additionally, I have text message evidence from Baha Autos salesperson stating to me, and I quote: "You got played for your money and lost." This is not only an unethical admission, but it is also direct evidence of their intent to defraud and their awareness of the harm caused.
  Lastly, their mention of the *************************'s office closing the file is misleading. The ** clearly stated that while they are not pursuing enforcement at this time, the complaint remains on record. This does not exonerate Baha Auto; it simply means I must now pursue other remedies.
  ********* has offered no facts, no legal defense, and no explanationonly deflection. I am prepared to present all contract documentation, ***** evidence, correspondence, *** filings, and this public complaint in any lawful forum necessary, including Small Claims Court and federal reporting agencies. They have already been reported to the ***** and I will also report them to the ***, also to include their actions overseas as well. 

  
  Sincerely,
  ******* ****** ******
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from a dealership called *********. Unfortunately, the car was not safe to drive as the power train was drained, and it had a lot of issues like the stabilizer links and Cv axles are Broken and a broken upper motor mount, all documented. After purchasing, I had a mechanic check it, took pictures, and got documentation. Upon returning the car to the dealership for fixes, they claimed to have repaired it, but when I got it back, none of the issues were actually fixed. Now I have All the Warnings Lights on I dont know want to do I need solution. I have Proof And dates for documentation. I bought this vehicle 11/20/24 Now its 12/18/24 I am unable to drive to due to the damages. The business Went against the 15 day or 500 miles warranty law I'm seeking for legal help or Solution for this. They told me they only fixed my stabilizers links but what about the others damages ? 

  

  Business Response

  Date: 01/08/2025

  To: Customer Relations Team 
  Business: Better Business Bureau 
  Address: ***********************************************
  
  Dear Customer Relations Team, 
  
  In response to complaint with the ID ********, Baha Auto Group, *** has kindly reached out to customer and agreed on a plan for resolution on this matter. 
  Customer is scheduled to bring his vehicle in to our service facility located at *********************************** on Friday January 10, 2025 at 12p.m. In which issues will be evaluated and addressed accordingly. 
  
  Thank you, 
  
  Best Regards,
  ******* Martinez 
  Baha Auto Group, *** 
  **********************;
  ****************
  ************
  ***************************************
  
  

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  But I've already started putting payments and repairs into the car. I was wondering if I could be reimbursed for that, especially for the things that should have been handled from the beginning on your behalf. I really hope we can come to a nice resolution for this. I have receipts, proof, and dates for the payments and repairs I've already done to the vehicle, and I would appreciate it if you could take a look at them. The car is Still not in safe condition to drive I really need to be reevaluated and repaired.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint against Baha Auto Group regarding a vehicle purchase I made on Wednesday, October 24, 2024. Shortly after purchasing the vehicle, I experienced significant mechanical issues that I believe indicate the vehicle was not in suitable condition for sale. I contacted the dealership immediately upon encountering these issues, but they have since refused to offer any repairs, replacement, or refund.Details of the Purchase:Dealer Name: Baha Auto Group Purchase Date: October 24, 2024 Vehicle Details: 2010 **** Explorer Payment Details: $2500 Nature of the Problem:Engine and Transmission Issues: Within days of purchase, the car exhibited serious engine and transmission troubles. It stalled multiple times, putting my safety at risk.Heating Malfunction: The heating system is non-functional, making the vehicle uncomfortable and unsafe to operate in cold weather.Steps Taken: I returned the vehicle to Baha Auto Group on October 28, 2024, to address these issues. However, they have refused to perform any repairs, offer an exchange, or provide a refund. This unwillingness to address a clearly defective vehicle is unacceptable, especially given the brief time since purchase.Resolution Sought: I am seeking one of the following resolutions:Full refund of the purchase price and any additional fees incurred at the time of sale.Complete repair of the vehicle at no additional cost.Replacement with a similar vehicle in reliable, safe condition.I believe Baha Auto Group has acted unfairly and unethically by refusing to address these issues so soon after the sale. I respectfully request your assistance in resolving this matter and ensuring that the dealership is held accountable for its business practices.Thank you for your attention to this matter. I look forward to your assistance in reaching a fair and reasonable resolution.Sincerely,******* *****

  

  Business Response

  Date: 11/12/2024

  Thank you for your email regarding your purchase of the 2010 **** Explorer from Baha Auto Group. We take customer concerns seriously and appreciate you bringing this matter to our attention.
  After reviewing your case, we would like to clarify that the transaction with Mr. ******* ***** has been cancelled. Since Mr. ***** filed a credit card dispute with his credit card company, we did not contest the dispute, and he is now in possession of his funds.
  For your reference, we have attached the signed cancellation letter for your review.
  As the dispute process has been resolved, we consider this matter settled. We regret that the vehicle did not meet your expectations, and we encourage you to reach out if there are any further concerns.
  Thank you for your understanding.
  Sincerely,
  **** ****
  Baha Auto Group
  ************

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  Business has refunded my money, and I would like to close this case.

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** Escape 2017 on 07/14/2023 with a third party extended warranty too, I financed it for $21,348.81 no car problems were disclosed to me during the transaction. Shortly after I experienced engine problems I took it to the repair facility and they told me it was just something minor like a tune-up. After this I continued to experience engine problems but they couldn't figure out what was wrong with it. About a month or 2 ago my car started overheating I took it in again, after three weeks they told me it was overheating because the head gasket was blown and the coolant was leaking into one of the cylinders. They told me this required a new engine, I tried getting the warranty involved after another week they told me they couldn't cover it because it is a "manufacturing error". I called the dealership about this they called the warranty again but then told me there was nothing they could do about it. I still owe $16,802 on my loan on top of that a new engine for this car that I thought would be functional for more than a year, all these engine issues were existing problems before I had bought the car which were never disclosed to me.

  

  Business Response

  Date: 10/25/2024

  Subject: Response to Complaint ID ******** 
  Dear Better Business Bureau Customer Relations, 
  We are writing today in response to complaint ID ******** under ***** **********. 
  The customers, ***** Cedillo ******** and ***** *. Borreguero, purchased a 2017 **** Escape (VIN: *****************) on July 14, 2023. At the time of purchase, they also acquired an extended warranty with ***** (Contract Number: VSC10458404) for a term of 48 months / ****** miles. The customers scheduled a service appointment at *****************, located at **********************************************. Upon inspection, the vehicle was found to have an overheating condition. The shop determined that there was coolant intrusion coming from cylinders 2-3, attributed to a manufacturer defect that occurred during the engine casting process. A warranty claim was initiated with Omega, but it was declined for the following reasons: This is a known issue, and **** has acknowledged it as such. The ***************** Bulletin (TSB) # is 22-2133. The claim was denied due to defective parts installed from the factory. 
  We had no knowledge of this issue at the time of sale, and the customer has had the vehicle in their possession for over a year. We also disagree with issuing a refund, as this matter is between the customer and the manufacturer, ****, given that it pertains to a **** defect. 
  Attached to this email, you will find a copy of the service contract, bill of sale, and the warranty denial claim letter for your review. 
  Thank you for your attention to this matter. Please let us know if you require any further information. 
  Best regards,
  Baha Auto Group
  **** **** - General Manager 

  Customer Answer

  Date: 10/27/2024

   
  Complaint: 22420490
  
  I am rejecting this response because:

  Like I mentioned this vehicle already had a problem with the lack of coolant at the time of the purchase. At the time I didn't know much about cars, I thought I just needed to add coolant and it wasn't serious. Also the fact that about three days after I got the car I got my first of many check engine lights; I took it to their repair facility since I had just gotten the car. I asked them about the coolant problem and if it was relating to the engine check light, but they refused to acknowledge my question and told me it was something minor like the spark plugs. Looking back to this, this sounds absurd and I should've just returned the car since it was still within the 15 days which might've also been the reason why they rejected this. I mentioned this to my current mechanic if the problem was present then and he confirmed this, I mentioned this to the manager at Baha Auto and he literally laughed at me and said the mechanic will lie to me to get money; I don't know how he might explain where the coolant had been going this whole time. When I took it about about a month ago to Baha's repair facility they claimed the head gasket was cracked and thats how the coolant was leaking but this just isn't true. My current mechanic checked the head gasket and showed me it wasn't cracked but the engine block already had a crack which is where all the leaking was going through. I did my research and a lot of consumers with **** Escapes describe that they had the problem where the head gasket is cracked and thats where it leaks from which led me to think that Baha Auto changed the head gasket for a temporary fix but not permanent by replacing the engine block; that will explain why it lasted me about a year but with some failure still. I am beyond unsatisfied with their response, especially with the managers nasty demeanor towards me. In the time that I have had the car they never wanted to acknowledge this coolant leak and that is why I am sure they knew about this problem. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 11/12/2024

  Thank you for your email and for sharing your concerns. After reviewing the situation once again, we must inform you that there is nothing further we can do regarding this matter. As previously communicated, the issue youve described was identified as a manufacturer defect, which was confirmed by the extended warranty company, *****. Unfortunately, this defect falls outside of our control, and as such, we are unable to offer any additional assistance or repair.
  Additionally, we want to acknowledge that you have had the vehicle for over one year. As a result, we are unable to provide any further solutions under the terms of our warranty or policies.
  We also want to remind you that we did offer the option to trade in the vehicle. However, we have not received any follow-up visit or application from you regarding this offer. If you are still interested in exploring the trade-in option, we encourage you to come in or submit your application, and we would be happy to assist you.
  We regret that we could not resolve this matter to your satisfaction, but please know we have done our best to address your concerns within the scope of our policies and the warranty coverage.
  Thank you for your understanding.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 **** Transit Connect from Baha Auto Group *** in ******* on May 24th. Within a week I noticed a problem with the transmission and contacted them for service. I brought it in and they said give it a week and if it continues bring it back. I bought it back a week later and they said it needs a new transmission. They said the warranty will cover it, but I dont want the car after this. I am worried something else will happen and what if they dont install it correctly. I told the sales manager I do not want the car any more and want to return it. He said that is not legal in the state of ********. I am very unhappy and now cannot get to work. I want to return the vehicle.

  

  Business Response

  Date: 07/15/2024

  Good afternoon,

  
  

  My name is ***************** from Baha Auto Group *** ***********************************.

   

  I am writing in response to your email for the following consumer complaint received by my office July 9th, 2024. 

  
  

  Re:  *********************************
  

  File No:  2024-CONSC-00190947
  

  
  

  The issue has been resolved as we cancelled the deal with the customer on June 14th, 2024.

   

  His down payment in the amount of $4000 was refunded as well. 

  
  

  Copies of the Refund and Cancellation agreement signed by Baha Auto Group and ******************************** have been attached to this email.

  
  

  Thank you,

  
  

  *****************, General Manager

  Baha Auto Group ***

  *****************

  *******, IL 60459

  ************     

• Initial Complaint

  Date:11/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 2016 benz cla 250 on 9/30/2022 which is still in a warranty as of today 11/28/2022. The is running hot and wont start I had to get 2 jump start so far and its been less than 60 days The manager at the dealership was rude and said i have to contact my own mechanic, its a not responsible. He knows he sold me a lemon and im very unhappy and thats not fair.

  

  Business Response

  Date: 11/30/2022

  If you see in the invoice there is a state warranty for 15 days or 500 miles for engine and transmitions only anything else is at the customers expenses. This purchase was 2 months ago.

  Also the customers was offered and extended warranty and refuse to purchased it. 

  I attached to this complained a paperwork from the states attorney the guide line for a purchase of an used car.