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Business Profile

Fundraising Supplies

Double Good, LP
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 bags of popcorn but only received 2 and I never received my email confirmation when I made the purchase. I am missing 2 bags of Chi-Town **** Down popcorn. I emailed the online contact from their website but have not received a response. There is no phone number to call for problems. I sent them a picture of the popcorn in the small box that can only hold 2 bags of popcorn and a picture of the package gift message. My order number is YR2209301459294-6068. I want them to send the popcorn or refund my money please.

    Business Response

    Date: 10/19/2022

    Hi *******,

    Our apologies for the incomplete order. I see that our support agent *** was able to create priority replacement order DGT137296 for you. Your order has shipped and your tracking number is 1ZA17R510399510862. Please reach out to us at help.doublegood.com if you require any further assistance.

    Best,

    ***********************

    Director of Customer Communications

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** used this company to fundraise. We completed the fundraiser August 19, 2022. As stated on their website, our funds raised would be deposited in 2 weeks or less. On September 1st I reached out to them and let them know we had not received our funds and that the account number on their app was not our account number. They responded saying that they sent our funds to the correct account regardless of what the app said. We did not receive the money. After numerous attempts by several people, from the bank and the studio owner, double good is refusing to send our money. We have 32 dance students who raised collectively $5,817 that would like their funds.

    Business Response

    Date: 10/20/2022

    Hi ********,

    Thank you for your patience with the payout issue with your event. I spoke with ************************* and she provided me with an updated plan as outlined below:

    1. We are still investigating the issue of the money depositing into the wrong bank account, but are going to send you another payment for your funds raised

    2. Per your request, we will send your payment in the form of a check

    3. **** is going to continue to check in and follow-up with you until your payment has been received and deposited

     

    If you have any further needs, please respond to a recent email from **** so that she can assist.

     

    Best,

    ***********************

    Director of Customer Communication

  • Initial Complaint

    Date:09/11/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered my food on august 19th i was charged and have not received my popcorn

    Business Response

    Date: 09/22/2022

    Hi *****,

    It looks like our customer service agent ****** was able to confirm shipment and provided a link to track your order. I checked with ***** and they estimate delivery of your order Friday, September 23 by 7pm your time. 


    If your order arrives with any issue, please reply back to ******'s last email and we'll be happy to assit.

     

    Best,

    ***********************

    Director of Customer Communication

Double Good, LP is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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