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Business Profile

Self Improvement Coach

Money Coach Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Improvement Coach.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not purchase a thing from this company nor do I even know who they are and I would never pay for a money coach! I can't afford that life. All I know is I called Electrify America to let them know a charger was down and they told me they were sending me a gift card for 100$ and the next thing you know I'm enrolled into some coupon program and getting charged by companies like this without my consent.Electrify America told me I don't have to subscribe to anything and that they already marked it for me but said I needed to pay 4.95 for the shipping cost of the 100$gift card they were sending me and all of the sudden I wake up to a charge from "FS*my money coach" for *****. I want my money returned and I want all of this cancelled and it to be out of my life.

    Business Response

    Date: 02/28/2024

    Hello,

    We have reviewed the complaint regarding ID ******** and appreciate the opportunity to respond.

    Your Money Coach Network is a program that was offered separately during an inbound call, including Terms and Conditions, on February 8, 2024. A confirmation email and welcome letter were sent on 2/8/24.  There are no records of the customer contacting our customer service department to inquire about the program or charges.  Because we want to have a positive customer experience, upon receipt of this ******************** complaint, we have cancelled the order and returned $59.95 on February 28, 2024.  Thank you.

    Customer Answer

    Date: 02/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************** ***

  • Initial Complaint

    Date:09/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online, Im 87 , to order sheet music. Then this charge appeared on my debit card , $4.95, for FSI*Money Coach Network. I have no idea how they got my number and certainly do not need any service they offer. I have not talked to them or been to their website. I do not trust going to some scam page or calling their number . I want nothing to do with these scammers. I cancelled my card.

    Business Response

    Date: 10/18/2023

    Account has been cancelled and $4.95 returned on 10/18/23. 

    Customer Answer

    Date: 10/18/2023

     
    Complaint: 20578545

    I am rejecting this response because:
    Unless they have mailed a check the account they scammed was closed to prevent future false charges . A new account opened and not shared with you. 
    the address to mail the check is ******************************************************

    Sincerely,

    *****************************

    Business Response

    Date: 10/31/2023

    Hello,

    We refunded the original card on file and it shows on our end as refund was processed on 10/18/23 and then confirmed deposited back into the account on 10/19/23.  Please refer to the attached refund confirmation.

    Please let us know if you there are any other questions.

    Thank you.

    Customer Answer

    Date: 10/31/2023

     
    Complaint: 20578545

    I am rejecting this response because:
    As stated in the first complaint the Moneycard account issued through *********** was closed when we saw the unauthorized charge . That account does not exist at Truist plus they had so many problems with the Moneycard they no longer even offer it!!! 

    so again, I have not received any moneys you charged to the account. The account was closed weeks before BBB was contacted after sitting in the Truist bankers office where they informed me they no longer offer the Moneycard. 

    I have not received a refund. I do not have the account they say they refunded the money. Here is the cash account at Truist associated with adding funds to the MoneyCard. On 10/18 no credit. 


    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is one of those scams that unknowingly signs you up and then charges you $59.95 a month.Fight for your money! I got a refund, thank God!

    Business Response

    Date: 10/13/2023

Money Coach Network is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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