Complaints

This profile includes complaints for TelMDCare.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TelMDCare.com

  Burr Ridge, IL 60527-6899

• 

  TelMDCare.com

  PO Box 577 42 Stephen St Lemont, IL 60439-0577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr. **** ******* switched my anxiety medication dosage without consulting me resulting in me not being able to pick up my medication that is unsafe to discontinue use abruptly. This is not a controlled substance however due to tragic life circumstances I have panic attacks. He was aware this was expensive for the medication and the appointments and assured me I would have refills, when I told him he forgot he said he was unable to because of telehealth which was the first time he disclosed this. He said he would call in a refill. Thats when I was informed by a pharmacist that I couldnt pick up my refill because he wrote the prescription incorrectly and made it a 60 day half dose supply instead of the original prescription. Where I live its incredibly expensive for new patient visits and the wait time is long as there is a large elderly population. As I stated this is not a controlled substance but I have a chronic condition and this has serious safety implications in addition to added emotional distress. He tried to charge me for another appointment even though he agreed to refill due to his error in telling me there would be refills and the dosage information. He is now leaving me stuck with not a safe amount of time to find a trusted provider that I can get an appointment with for absolutely no reason. There are so many scams, his appointments are minutes long and he is clearly just trying to price *****. He caused me emotional distress even when I pleaded with him to just fix the error he agreed to. He has broken his Hippocratic oath and I feel he is a danger to patients. He has no empathy nor kindness and I have emails confirming he is a liar, which is odd because it was out of nowhere.

  Business Response

  Date: 11/19/2024

  This patient is presenting multiple challenges in terms of policy adherence and communication. Heres a clearer breakdown of the issues:
  Non-compliance with payment policy: The patient is refusing to pay for services as per your practices policy. Despite clear guidelines that payment is required for each consultation or prescription refill, the patient is asking for prescriptions and refills without booking and paying for appointments. This undermines our policy and potentially affects our practice's financial sustainability. Even with what is mentioned here, we still provided a free service and medication refill on 11/16/2024. 
  Patient demanding control over medication and dosages: The patient is insisting on deciding her own medication and dosages, which is beyond the scope of her role. It is the physicians responsibility to assess the situation, consider medical history, and make safe recommendations. While the physician has provided a temporary solution, offering a free refill at a lower dosage, the patient remains dissatisfied and unwilling to follow the doctors recommendations, which could indicate a lack of trust in the medical advice being given.
  Threats and inappropriate behavior: The patient is threatening to file complaints and bring up past interactions, likely in an attempt to manipulate or pressure the practice into giving more services without payment. However, these threats are inappropriate, and its important to maintain professionalism in responding to such behavior. Weve made it clear that we wont be swayed by these threats, and we are committed to treating all patients with respect and dignity.
  Given these ongoing issues, it may be necessary to establish clearer boundaries with this patient, including enforcing our policies more strictly, explaining the risks of self-medication and inappropriate dosages, and potentially discontinuing the patient-provider relationship if the behavior persists. Documenting all interactions thoroughly will also help protect my practice from any potential complaints or legal action.
  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked an appointment via TelMDCare..speaking to the doctor was easy enough (granted it was a 5 minute phone call)The issue is the doctor prescribed me another cream in the middle of my treatment without any instructions as to how often I should use this, if this replaces the first cream he prescribed, if this should be used in conjunction with the first cream, so now I'm being told to spend another $50 just to ask those questions, granted this was prescribed for my first appointment and with zero context.

  Business Response

  Date: 04/20/2024

  Hello *******, we didnot receive any email from you with any concerns.  Please send your questions to ********************** Also all the instructions how to use any prescribed medication is under your treatment plan in your visit summary and also printed on the medication cream tube when you pick it up from the pharmacy.
  

  You need to pay for another visit if you have a question regarding your condition or follow up after 7 days from the date of your visit.

  ( we provide free follow up for seven days) 

  again, we are here to help you but at same time we are expecting our customers to appreciate our service by at least paying for the doctor visit so we continue serving you. Thank you. 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provider took money from me to provide a telehealth appointment, but no appointment was kept.

  Business Response

  Date: 08/30/2023

  Hello *****,

  your appointment was cancelled and the initial credit charge was a soft charge and fell off so no real charge was done to your account. Please review your credit card transactions history and you will not find any charges from us. Let us know if there is anything else we can do for you. Thank you