Complaints

This profile includes complaints for Perma-Seal Basement Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Perma-Seal Basement Systems, Inc.

  412 Rockwell Ct Burr Ridge, IL 60527-5959

  
• 

  Perma-Seal Basement Systems, Inc.

  6809 Columbia Ave., Ste. D Hammond, IN 46324-1653

• 

  Perma-Seal Basement Systems, Inc.

  513 Rogers Street Downers Grove, IL 60515

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/18/2025 we paid $450 from a different company to rod the sewer line with a 3 inch rod. We were told this was a very temporary solution and we would need to look into further repairs such as hydro jetting. I reached out to ****** at perma-seal on 5/30. In writing he assured me that his company would be able to rod with a 6 inch rod into our basement drain instead of hydro jetting or adding another clean out which he stated would be overkill. We had the service done on 6/11. As the technician was leaving, he stated we should really get a clean out so next time a 6 inch rod can be used instead of the 3 inch rod they used. Obviously this was not the service promised to us. We paid $420 for a service that had already been completed and paid for less than 4 weeks prior. The very next day I reached out to perma-seal and was told I would receive a call back from ******. I was never called back. On 7/15 (over a month later) my wife called to inquire about the situation. ***** told her she would look into it and find someone to help and call her back shortly. She even gave my wife her direct line phone number. My wife never received a call back. When she called the direct line there was never an answer to the call and again no call back. We have given perma-seal plenty of opportunities to make this right. Bottom line: we were sold a service we did not receive, given incorrect information, and ignored and neglected every time we gave perma-seal the opportunity to make this right.

  

  Business Response

  Date: 07/17/2025

  We appreciate the feedback that you provided about your experience with Perma-Seal. Its very important to us that we learn and continue to improve our clients experience.  **** ***** our Customer Experience manager left a message for you.  Please contact **** *****, to discuss your concern. He can be reached directly at ************ or **********************************

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Perma-Seal in late March 2025 to complete a water leak in my parents basement at ******************************************. They sent a representative who quoted us price for the repair. We gave a deposit of $394.35 on 3/19/25. They scheduled the repair and completed it. We paid a final balance as quoted of $918.06 on 4/2/25.We were happy with the transaction and service provided until we received a contact from ******** ******* from Perma-Seal collections indicating we owed an additional $70.00. I explained we paid the quoted price as requested without delay and asked why we are being contacted months later asking for more money. Mr ******* indicated we had done nothing wrong but there was an error on their end. I disputed the additional charge. I explained we paid the quotednprice and indicated ai don't believe it is fair to bill us additional $70.00. I told him I do not want to pay any additional funds based on their error. Mr ******* said that he would cancel our warranty if I didn't pay the additional charges. I explained in my opinion this is poor business practice. He then offered to split the charges 50/50 since it was their error. I explained I was disappointed but I didn't want our warranty voided. I paid $35.00 on 7/14/25. I explained my intent to file a claim with Better Business Bureau.

  

  Business Response

  Date: 07/16/2025

  We appreciate the feedback that you provided about your experience with Perma-Seal. Its very important to us that we learn and continue to improve our clients experience. We strive to be better.  **** ***** our Customer Experience manager left a message for you.  Please contact **** *****, to discuss your concern. He can be reached directly at ************ or **********************************

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract was signed 2-26-25 with Perma-Seal Basement Systems, Inc., *****************************************, to lift and level the ******************* garage floor, repair cracks in the garage floor, and apply a sealant to smooth out the cement.The workmen stated they no longer did the stabilize and protect service. They filled some cracks and injected a solution into the cement to level the floor.They did not level the floor or seal the cracks satisfactorily.The total charge for the work was $6,446.19. A deposit of $1348.00 was paid, and Perma -Seal removed $1778.70 from the bill for work they no longer perform. After I reported that the work was not completed, the project manager, ***** ***********, reviewed the work and said they would fix it if I signed a statement releasing Perma-Seal of responsibility for damage that might occur. I refused and negotiated with ******** ******* that I would pay $1500 to settle, even though they did not complete the work. He agreed and then sent a statement for me to sign stating, " The purpose of this letter is to certify you are agreeing to pay $1500 with the understanding that this balance paid is not settling or paying off this account in full. There will be no warranties for the work completed. The balance will be considered 'bad debt' and may be collected later. I would not sign the statement. I AM WILLING TO PAY THE ******* FOR WORK THAT WAS NOT COMPLETED. PERMA-SEAL NOW IS THREATENING BY VOICE MAIL TO CAUSE ALL SORTS OF DIFFICULTIES FOR ME IF I DO NOT PAY THE FULL AMOUNT.

  

  Business Response

  Date: 07/07/2025

  We appreciate the feedback that you provided about your experience with Perma-Seal. Its very important to us that we learn and continue to improve our clients experience. We strive to be better.  **** ***** our Customer Experience manager left a message for you.  Please contact **** *****, to discuss your concern. He can be reached directly at ************ or **********************************

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23172417
  
  I am rejecting this response because:
  Response consisted of a single voicemail from a Perma-Seal Customer Experience Manager.  I have called the number they left several times which went unanswered or seemed to be intentionally hung up on.  On of the times the call went to voicemail the mailbox was full and I was unable to leave a message.  I gave the manager times that I would be available to talk via voicemail and text and received no calls.  Only after I gave a deadline did they respond to a text with a more than one word answer, in which they said they would not be able to call before the deadline.  The entire experience has left me feeling that our complaint is not a priority to the company.  Besides the Better Business Bureau complaint, we have sent two letters via registered mail to the **************** and have not prompted any contact from Perma-Seal outside of the response to the Better Business Bureau complaint.  Receipts for both letters show that they have been successfully delivered and that someone at the corporate office has signed for them. 
  
  Sincerely,
  
  **** ******s rejected by multiple HVAC services as well as the building inspector, due to the high probability of failure and high probability of starting the house on fire.Other than offering to do the foundation chipping of a solution that would work, the contractor has not tried to resolve the problem and has been unresponsive to registered letters that receipts show they have received. Additionally the contractor only cut pieces out of the patio, instead of the break and removal as stated in contract.Resolution Desired:Reimbursement in the amount of $1906.00 for repair work to fix the A/C suction line. Patching of hole in foundation around original A/C lines. Finish removal of Concrete Walk/Patio. And an Apology.

  

  Business Response

  Date: 04/10/2025

  We appreciate the feedback that you provided about your experience with Perma-Seal. Its very important to us that we learn and continue to improve our clients experience. **** ***** our Customer Experience manager left a message for you.  Please contact **** *****, to discuss your concern. He can be reached directly at ************ or **********************************

  

  Business Response

  Date: 04/15/2025

  We understand your frustration regarding this and apologize for any inconvenience this has caused.  We want to assure you that we have been in constant communication with you regarding this matter, and we take your concerns very seriously.  Our aim is to find a fair and satisfactory resolution for you. We are currently reviewing all the details of the situation, including the communication history and the specifics of the contracted work. We also understand that you will be unavailable for follow-up for the next two weeks. Please be assured that we will continue to work on this internally during that time and will reach out to you as soon as you are available to discuss the next steps.  

  Customer Answer

  Date: 04/21/2025

  
  Complaint: 23172417
  
  I am rejecting this response because:
  
  As quoted from 2nd  response "We understand your frustration regarding this and apologize for any inconvenience this has caused.  We want to assure you that we have been in constant communication with you regarding this matter, and we take your concerns very seriously.  Our aim is to find a fair and satisfactory resolution for you. We are currently reviewing all the details of the situation, including the communication history and the specifics of the contracted work."
              
  My response:
  The company has not been in constant contact.  Last in person contact was on December, 11, 2024 with ***** *********** .  Last voice contact with live person was on January, 21st, 2025 when I called them for a copy of the warranty,.  No voicemail contact until after a case was filed with the Better Business Bureau which occurred on April 11, 2025. Last cellphone text contact was on April 14th, only after 3 business days of unreturned calls to **** ***** who Perma Seal told us to contact in its first response to the BBB complaint.  This is not constant contact and to imply so is insulting.
  
  As quoted from 2nd response We are currently reviewing all the details of the situation, including the communication history and the specifics of the contracted work. and and we take your concerns very seriously.
  
  My response:
  This is a falsehood, as **** ***** of Perma Seal said he was not made aware by Perma Seal of the registered letters sent to Perma Seal (See time line entry for 4/14/25). **** ***** also seemed unaware of conversations I had with ***** Augustymak and had not talked to him at the time of last text message.  This is clearly not taking the matter seriously, as taking it seriously would have been providing details to the person assigned to work on the issue.
  
  Again, the letters that were sent to the CEOs corporate office were sent by registered mail and have receipts showing they were signed for.  The lack of follow up on the letters, and the failure to disclose the existence and receipt of the letters disproves any claim to be in constant contact.  It is insulting to suggest otherwise.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/22/2025

  This message is to reiterate our conversation regarding a follow-up. As yoiu mentioned, due to personal reasons, you will be unavailable for the next two weeks.
  To ensure we reconnect at a convenient time for you, please let me know what date in approximately two weeks, around May 6th, 2025, or thereafter works best for your schedule.
  Thank you for your understanding.

  Customer Answer

  Date: 04/28/2025

   Complaint: 23172417
  
  I am rejecting this response because:
  
  During a phone conversation with **** *****, Customer Experience manager the following occurred:
  
  1) Perma-Seal is still maintaining it is not responsible for damage position.  However **** will talk to his superiors about additional information gained during the call.
  2) **** said he does not have the power to approve or grant a refund.  This is frustrating to me because it shows that Perma-Seal is not taking the complaint seriously enough to have a person with the power to resolve the complaint acting as their point of contact.
  3) **** maintains a position that Perma-Seal responded after the second letter sent to Perma-Seal.  However, no response or contact on behalf of Perma Seal was established until after a Better Business Bureau complaint was filed.  The Better Business Bureau complaint was the third attempt to get a response.  The two letters sent by registered mail were given time for a response to be made, however none came.  If the letters generated the response, why was contact not initiated until after the BBB complaint was filed and responded to.
  4) **** stated that we should get a refund for the concrete patio removal that was paid for but not done.  However, as mentioned in point 2, **** does not have the power to approve or grant a refund, so there are doubts as to this actually happening.
  
  At this time and in light of the above, there is no resolution on the main point of the complaint which is payment for the repairs to the air conditioning lines.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****here is a **** on my wood floor where they had tape and pulled up, there is paint on my wall from where they painted the ceiling. They also now say they don't do back of door insulation and also rebates are not available. (however i see a tv commercial they have saying they have them). They also left a light on in my attic. There were other things I was promised at the sale - that afterwards "didn't matter". I have worked with many different representatives and asked to speak to the owner. I was requested a quote to fix my ceiling which I did. The company is offering $400.00 off my final balance. That will not cover the ceiling repairs. My house is in worse state now then before this job. Also what was a 1 day job turned into over a week. My house was covered in dust. They did say they do not do drywall - and it shows. Other issues, **** showing up with no ladders - having to use mine, being passed to different **** and other concerns.

  

  Business Response

  Date: 03/19/2025

  Spoke to customer and she has agreed to resolution

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22922577
  
  I am rejecting this response because:

  Someone named **** who said he worked for permaseal called last week. He said permaseal could not reimburse us for the cost of the repair to the basement wall. He read a different part of the contract he claimed we had signed. It was different language than the contract that the other **** (someone named ********) sent us.

  The upshot is that this company is unwilling to honor what its representative told us, that the work could be done WITHOUT damaging the wall. Instead, the company hides behind a contract in order to avoid financial responsibility. This company hasn't even offered to pay us part of the $1,650 we had to pay in order to repair the wall their workers damaged.

  Permaseal should pay a portion of the cost we had to pay to repair the damage done by its workers.

  Sincerely,

  ***** and ******** ******

   

  not due to dust, etc., but it was done by the Perma-Seal workers. Their actions directly contradicted what the Perma-Seal representative had reassured us REPEATEDLY, that this job could be done without damaging our basement wall.We would like Perma-Seal to reimburse us the cost of the basement wall repair: $1,650 (invoice below).  

  

  Business Response

  Date: 02/13/2025

  Spoke to customer is aware this wall needed to be removed to accomplish goal of installing work.

  

  Business Response

  Date: 02/18/2025

  We understand that this is not the resolution you were hoping for. However, as a company, we are bound by the terms of our contractual agreements. We regret that we are unable to provide reimbursement for the wall repair costs in this instance.  We value your business and strive to provide clear and accurate information to our customers. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22922577
  
  We are rejecting this response because: Even though you claim you are "bound" by the contract we had with you, you seem unwilling to acknowledge that exceptions can be made to any contract or agreement. Your representative did you and us, your clients, a huge disservice when he REPEATEDLY assured us that our basement wall would not be damaged when the drain tile was installed. It was primarily because of this promise by ****** that we chose to hire permaseal to do the work in our basement.

  This MISrepresentation put us in a very difficult position when the permaseal workers came to our house to perform the service we paid for. We had to either send them away without doing the work, or let them do the work and damage the wall by cutting away a large portion of it.

  You talk about how much you value your customers and how their satisfaction is so important to you, and yet you cannot even bring yourselves to try to reach a compromise with us about this issue. Customer satisfaction should be much more valuable than any contract, and the sooner you understand and accept this, the stronger and more successful your company will be.

  Sincerely,
  
  ***** and ******** ******

   

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22522880
  
  I am rejecting this response because:
  
  I reached out to **** and left him a voicemail on 11/11 to call me back. He has not returned my call, so no solution was offered. 
  
  Sincerely,
  
  ***** ******* solve the issue with the village and would count as our compensation. Since we had concern digging underground due to a low dip in our yard and possible flooding we rejected this option. On 10/10 a new solution was offered to push the pipe out another 20 ft for an additional $1000. We rejected the solution to dig up our yard and pay more money. I proposed they compensate us monetarily. ****** told me he would get back to me. He did not. On 10/24 I called ****** and he told me he would talk to the leadership board. On 10/28 ****** called me and told me their offer remains. I asked to speak to his superior and he replied that there was no one above him. I questioned him about the leadership board that he mentioned in our previous conversation and he said it was the president. I asked for the presidents contact info, but he told me the president cannot be reached. We are stuck without a resolution.

  

  Business Response

  Date: 11/08/2024

  We appreciate the feedback that you provided about your experience with Perma-Seal. Its very important to us that we learn and continue to improve our clients experience. **** ***** our Customer Experience manager left a message for you.  Please contact **** *****, to discuss your concern. He can be reached directly at ************ or **********************************

  

  Business Response

  Date: 11/19/2024

  Spoke to customer 11/18 to discuss concerns.  Left message for customer 11/19 to discuss resolution.  Please give **** ***** a call back at ************.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22522880
  
  I am rejecting this response because:

  I was offered monetary compensation that I would receive after signing an agreement.  Upon receiving the agreement, I saw Permaseal added that we would take responsibility for failed inspection with the village.  We will not take the responsibility for the failed inspection, nor will we fix their error.  These are two separate issues.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22287038
  
  I am rejecting this response because my issue has not been resolved. We have had several site visits since April. Weve agreed to the proposed solution resulting from those visits, but have not received a date for the work to be performed. This complaint will not be resolved until the defective UGE installation has been adequately remedied.
  
  Sincerely,
  
  ******** *******ma-Seal sent a crew in April and quoted me an additional $3,000 to extend the *** and move the lawn well from the backyard to my front yard. I called Perma-Seal to reject this quote and request repair of the *** since Perma-Seal guarantees the material and workmanship of the *** for 10 Years free of charge. I spoke with *** ******* who apologized and agreed to visit the property, assess the issue, and propose a solution. After his on-site visit, *** called me and confirmed that the *** was installed improperly leading to incorrect drainage and flooding. He promised that he would follow up and schedule a crew, which would include him as the *******, to move the *** to another area of the backyard free of charge. *** promised this move would help to alleviate the drainage and flooding issues. I have called every week since April 1, 2024 to schedule this work with *** and his crew but was offered the same crew that previously installed the ***.

  

  Business Response

  Date: 09/16/2024

  We appreciate the feedback that you provided about your experience with Perma-Seal. It's very important to us that we learn and continue to improve our client's experience. Thank you for taking time to speak to our Customer Experience Manager.  He has set up the site visit for tomorrow.  If you need anything else, please contact **** *****, to discuss.  He can be reached directly at ************ or **********************************

  

  Business Response

  Date: 09/17/2024

  Customer agreed to meet with us today 9/17 in the afternoon to discuss the resolution

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22287038
  
  I am rejecting this response because the work has not been completed yet and we are not able to assess the repair.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 09/20/2024

  We have communicated with customer that  the work has been scheduled.

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22274079
  
  I am rejecting this response because all they are saying is that concrete cracks. The contract said they would do professional work and this is not professional. We are not pleased with the outcome of the repour. The concrete cracked within days.  We really don't want them to repour but gave that as an option. Since we are going to have to get this job redone and/or just black top over the drain, we should not have to eat the whole 4k. (sorry don't have paperwork in front of me for exact amount).  They should have to at least give us some of our money back but to say, we did the contract when they know the job is terrible. So they just had to pour the cement and who cares what it looks like? This is not right and they should be held liable. 
  
  Sincerely,
  
  ****** ******* I will file a complaint with you. **** sent to **** ****** (Senior acct mgr) and she did nothing. ******* ***** on 8/8/24 apologized and said he would review. Someone else called my husband 2 days later and basically said that they will NOT stand by their work, and we are on our own. This job was $3500.00 dollars, and we are more than likely going to ***our blacktop over the drain and get rid of it since it looks bad. I understand that they did the work so they should get paid, but I paid for the work that was unacceptable and frankly looks terrible. We are willing to split the cost of the job, but we should not have to pay the whole amount for something that is unacceptable and, was done incorrectly! Please help us.

  

  Business Response

  Date: 09/18/2024

  We have been in contact with customer.  The work was completed to contract.  Unfortunately any future repours of the concrete will crack as well

  

  Business Response

  Date: 09/27/2024

  Communicated with customer for options to resolve.  If you have any additional concerns please call **** ***** at ************

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22274079
  
  I am rejecting this response because: Permaseal is telling you that they contacted us to resolve this when the last time we were contacted was to tell us the cements cracks and basically it will crack again and that was it.  They have never tried to make it right after the second pour. The cement looks terrible, and the job is NOT complete.  At this point, we would like our money back or at least half so we can either hire someone to repour or cement over the whole drain.  Either way, we did not get what we were promised and are very disappointed!!!
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 10/11/2024

  Please call **** ***** back at ************

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22274079
  
  I am rejecting this response because: I have tried calling **** ***** at PermaSeal ************ and I left a detailed message 3 days ago and he yet to return my call. He doesn't return calls.  He can call me at ************.

  I really would like to resolve this.
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 10/28/2024

  Left message for *** to resolve.