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Business Profile

Dentist

Family Dental Care of Calumet City
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir or Madam:On August 5, 2021, I visited Family Dental Care for pain associated with a tooth ache. I paid upfront to have the tooth extracted at a later date. Three days after this appointment, the pain stopped totally. I notified the dental office that I no longer felt pain and would like a refund for the prior payment of $315.00 which I paid with an HSA debit card. After making several phone calls to the dental office, I was given the round around that someone would call me back to initiate the refund. No one has ever returned my call. I feel like I have been robbed. I spoke with ***** at their office and she promised that she would talk with the dentist and get back with me. That day has yet to come. Can someone please assist me with this issue.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a scheduled dentist appointment on 7/29/2022 for 10:30 am. I made it on time to my appointment where the dentist explained to me that the plan that we had already originally put together for my dental care he didnt feel comfortable to preform and that he wants to send me to another location for my dental work. He calls the dentist office and they tell him they can see me if i make it by no later then 11:45am. Did not tell me it was a wait or that i would be considered a walk in. I make it to the place at 11:40 am and i am then told that i am basically considered a walk in and that i had to wait for them to clear the entire lobby which was so full that i had to stand for hours. I just started a new job and now i am so inconvenienced because i have to now call off. Im missing money and spending extra on gas because this is completely out of my way of travel. Unfortunately since the problem is causing me a great deal of pain and it needs to be assessed immediately i have no choice but to miss work. Im currently homeless and i need my newly started job as well as my entire income. Im already paying out of pocket and paid them $325 for a walk in basically. They were not empathetic at all and basically told me it was my fault it was an same day appointment. The dental plan had already previously been discussed a month prior. This is my third dental visit. If the specialist didnt feel comfortable with the services i needed that should have been discussed prior so that i could be able to make arrangements.

    Business Response

    Date: 08/29/2022

    Please see attached*

Family Dental Care of Calumet City is BBB Accredited.

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