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Business Profile

Awnings

Midwest Awnings

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Midwest Awnings's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Awnings has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted Midwest Awnings (MWA) to fabricate and install an awning on my daughters house ***** ********** *** *********** *** in October 2021 and paid a down payment of $1,800 (more than 50%). Multiple delays in obtaining the materials meant the awning did not arrive until approximately March of 2022. It was finally installed on November 1st, 2022. Since that time, it has leaked profusely each time there is an average or worse rainfall. MWA has made multiple trips to the house attempting to correct this without any communications or notice whatsoever. I have refused to pay the remaining balance until the awning functions as designed but I am to the point now where the old awning was better than the new one. At least the old one did not leak. I have requested a full refund of my deposit from MWA. The trail of emails that illustrate the repeated absence of replies can be provided upon request.

    Midwest Awnings is NOT a BBB Accredited Business.

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