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Business Profile

Lawn Mower Repair

This That & Mower

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mower Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my rider mower to this guy.He had it 3 weeks told me it was finished.I went and picked it up and brought it honly to find out two days later that it wouldn't start with the same problem that it had when I took it into him. So I had to get a trailer and take it back out there to him.I did that twice and then the third time he came and picked it up. Said it was a safety switch, which was nothing.What was wrong with that?I took it in and got charged two hundred and seventy five dollars for in the first place. So the third time He brought it back and said that it was working.Just fine.It runs well when they delivered it.I asked him to start it up so I could see it runnin.G and he said oh, you got to put a new battery in there.He told me the battery's dead. So not only did he take them over again and had it from December until March and did not fix it correctly.I'm out $275.And I have to find somebody to fix this now.

    Business Response

    Date: 03/22/2024

    Concerning the complaint from ***** ******.

    On August 16, 2023
    The customer brought in the mower with the complaint
    of the engine smoking. We found the carburetor was allowing gas to flow into
    the engine oil compartment. Also, the head gasket was blown. We Replaced the
    carburetor, head gasket, oil, oil filter and spark plug. The mower also had a
    tire that kept going flat, so we put an inner tube in it. The repairs were
    completed by August 19, 2023, and on August 20, 2023, the customer messaged us
    and said, “I can’t wait to drive it and it runs great!!!”.

    On November 29, 2023
    The customer called about the mower not starting. We
    picked it up. Upon inspection, the technician found the safety switch under the
    seat had been unplugged. We did not charge the customer for the inspection but
    did charge for the pickup and delivery fee of $35. On December 5, 2023, we
    notified the customer what we had found, and that the mower was ready for
    delivery. The customer did not respond to the attempts to contact her. The
    customer then called on March 19, 2024, asking about her mower. We explained
    what repair took place and that we could deliver it back to her. Every time our
    head technician went to start the mower, it started. Then the day it was being
    delivered, the mower wouldn’t start. Another technician jump started it and let
    it run for a few minutes. He then shut it off and the mower restarted. The
    mower was sent out for delivery.

    Our posted policies state the following:
    Any item left over 30 after notification of completion of repair will be charged a storage fee. I did not charge the customer storage fees.
    We do not warranty batteries going bad or gasoline going bad on equipment that has been left over 30 days after completion of repair.

    Please note that the first repair took place in
    August and the second was the beginning of December. The time gap is 3.5 months
    and the second repair had nothing to do with the first repair. Also, when the
    customer contacted me at the beginning of March, she had thought it had only
    been a couple of weeks since the mower was picked up for the second repair. If
    needed, I can print off all documented and dated communications with the
    customer.
    My husband is willing to swap out the battery at no
    charge.

    Customer Answer

    Date: 03/28/2024

    It is a simple cover up. I paid out that money, the guy took it back 3 times to make it right. I now have the mower home and it will not start, still!!! 
    I have to pay someone to fix this mower. 

This That & Mower is NOT a BBB Accredited Business.

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