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Business Profile

Grocery Store

Martin & Bayley, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Martin & Bayley, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Martin & Bayley, Inc. has 21 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business had a sign clearly posted of a price of $8.99 for 15 packs of coke products. The price rang up higher and they refused to honor the advertised price.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a vanilla one prepaid card paid 285.00 to load 280 on it they did not finalize the purchase which means no money was loaded on. They needed to call fraud depth to finalize purchase and refused to do so.i have receipt

    • Initial Complaint

      Date:05/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I buy gas from Huck’s, they put a $600 hold/charge fee on my Discover Card. I would like to know why they do that and if this is legal. I thought the maximum amount was $175 that a gas station can hold on your card. I would like them to stop charging the excessive hold on my card. Anywhere else that I buy gas at like Shell and Murphy USA, their hold is $1.00, no matter what state you are in.

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around December 9th 2022 I had bought $20 in gas at Hucks in *********, Indiana ***** the location on ********** Avenue. Later on that evening I got a notification on my phone saying that my account had been overdrawn so I logged into my debit cards app to look at my transactions and saw that hucks had just charged me $20. I got ahold of customer service for my debit card and they could not do anything due to the charge was still pending. When the charge finally posted I got back intouch with my card services and they still would not do anything they told me to get ahold of hucks and speak with them about the unauthorized transaction. So I did and I have sent multiple emails to the corporate office and have not gotten a response. I have called multiple times and have spoken with someone. I was told I was going to get a refund for my $20 and then I brought up that that transaction made my debit card go into the negative (-$7.64). I asked if they was going to reimburse that also and they lady asked for my phone number and said she would findout and would give me a call right back. I never received a call back or any of my money. I have sent more emails inquiring about my funds not being refunded and still have not gotten a response back. So I called the corporate office again this past week and they told me that the district manager of my local Hucks is supposed to get intouch with me and refund me. The district manager still has not attempted to get intouch with me and I have sent a couple emails to corporate office once again and told the what was going on and left contact information for them to get ahold of me and I still have not gotten a response via phone or email.

    Martin & Bayley, Inc. is NOT a BBB Accredited Business.

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