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Business Profile

Beauty Supplies

Salon Furniture Warehouse
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • April C

    Date: 03/12/2025

    I purchased salon equipment Jan.21,2025. It arrived Jan.30,2025. When it came I was diagnosed with the flu, so I wasnt able to inspect the equipment. I was sick for 2 weeks. The installers came Feb. ******* to put my Crystal **** styling station together and there was NO brackets or screws to put the station together! The nail table had a strip of wood protruding out the front of the table and the granite table top for the nail table was shattered into pieces in the box. This was 2 days before grand opening! I immediately contacted the company ***. Feb.*******. Unfortunately they were closed. Mon. Feb. ******* I called & spoke with the manager named Phat. He offered to send some glue to glue the wood on the table, but Id have to pay $85 for the brackets ( that I never got ), plus pay $150 to get another table top and that Id be responsible to pay a additional $179 for them to ship the items total= $414.44. Being they open Monday thru Friday. I explained to **** that it had only been 16 business days. And 22 full days from the time I received the equipment. They wouldnt honor their 30 day warranty. He wouldnt budge to resolve the issue. This was their ************ refused to correct their mistake. My grand opening was ruined because I had NO station & NO nail table top. After 4 days of ************ he offered to send the brackets & a new table top at no cost, BUT I would still be responsible to pay $179 to ship it. Which didnt make any since! I shouldnt to pay anything! Each day that passed I couldnt make NO money. So I was forced to pay the $179 shipping because I needed to work. Im disappointed. Ill NEVER buy from this company again! This was the worst experience EVER! Plus I had to pay an additional $250 for the installers to come back out to put my station together and I lost 2 weeks of income of $3,000 dealing with this company set me back $3,679.44. I recommend consumers NOT to buy from this company! They need to refund $179 for shipping that I paid.

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