Complaints
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item ordered and shipping label created 5/2/2025. According to tracking item was never shipped. Received several messages of a delay in shipment with final result that it was to be received on 5/24/2025. We never received the item, it was never shipped according to tracking. Company has a history of charging for product and services not received.
Business Response
Date: 06/06/2025
Hello ***, we're eager to get this resolved. However, we couldn't locate your order in our system. Could you please confirm that the order number is correct? Apologies for the inconvenience.Customer Answer
Date: 06/09/2025
Complaint: 23375717
I am rejecting this response because:
Sincerely,
*** *****Business Response
Date: 06/12/2025
Hi *****, confirming refund has been completed.Customer Answer
Date: 06/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****Initial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a 3 way Viton seal valve on 4/24/2025 from Stanios Industrial Supply on ******. They have not shipped as of 5/16/2025. Over half of their reviews are for the same problem. Please ship this immediately or refund my money. ****** # ***-7119649-8636253 Tracking ID: ***************Business Response
Date: 05/22/2025
Dear *****,
Were reaching out to confirm that your order has been fully refunded to your original payment method. The delay was due to an unexpected inventory issue, and we apologize for the lack of communication and inconvenience caused.
You should see the refund reflected on your credit card statement shortly.Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 23, 2025 I placed two orders on ****** (order numbers - 111-0324278-2776263 and 111-2775554-2496225) and never received my products. Stanios Industrial Supplies ("Seller") provided a ***** tracking number stating that they've shipped the product; however, upon researching the tracking info., ***** is stating that they never received anything from Seller to deliver. I have requested multiple times and in multiple ways to receive a refund for each order and have called Seller to no answer. Upon reading Seller's reviews on ****** there is a pattern of not fulfilling orders or delivering products.Business Response
Date: 03/31/2025
Dear ********,
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced with your orders. After reviewing the situation, we can confirm that both of your orders (Order Numbers: 111-0324278-2776263 and 111-2775554-2496225) have been fully refunded.
We understand the frustration caused by this issue, and we want to apologize on behalf of the carrier, *****, for the confusion surrounding the tracking information. We take situations like this seriously and are committed to ensuring that our customers are fully satisfied.
If there is anything further we can assist you with, please don't hesitate to reach out.Initial Complaint
Date:03/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered tools from Stanios Industrial Supply. Never received order and have not received any refund, only vague answers.Business Response
Date: 03/14/2025
Hello ******, a full refund has been issued.Customer Answer
Date: 03/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered item on Amazon 2/07/25 and they never shipped it or responded to multiple emails and calls. Its now 3/05/25. This company is a scam and shouldnt be allowed to use ****** to rip people offBusiness Response
Date: 03/07/2025
Dear ****,
We sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand your concerns and take them very seriously.
To help resolve this matter quickly, please provide your order number so that we can investigate the issue and take immediate action. We deeply regret the delay and lack of communication, and we are committed to making this right.Initial Complaint
Date:02/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on ************************ on 12-31-24. Ordered never filled. Email on 1-18-25 for refund. Reply if sure because order was in process so waited till 1-29-25. On 2-3-25 emailed again waiting on refund. Feb ***** requested again with each time being told in the queue for refund and will forward my request.Business Response
Date: 02/25/2025
Dear ****,
We apologize for the inconvenience you experienced with your order from 12-31-24. We understand your frustration regarding the delay in processing your refund.
We have reviewed your case, and a full refund of $154.72 has been issued. You should see the amount reflected in your account within 3-5 business days depending on your financial institution.We appreciate your patience throughout this process and sincerely apologize for any inconvenience caused.
Thank you for your understanding and for giving us the opportunity to resolve this matter.
Customer Answer
Date: 02/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the Stanios Industrial Supply Website on 6th February 2025. So far i have got no feedback on the status of my order. I came across customer reviews about the deliveries and response to customers, unfortunately it is all negative. This seems like a scam therefore i would like a refund of my money as soon as possible. I have written an email to them and they haven't responded.Business Response
Date: 02/10/2025
Dear ******,
Thank you for reaching out and for your patience.
We would like to confirm that your order was placed on February 6th, 2025, and it was in the queue for fulfillment the week of February 10th, 2025. We understand your concerns regarding the delivery status.
Please be assured that a full refund has already been initiated and should reflect in your account shortly.
Initial Complaint
Date:12/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a small part, which was hard to find, online on October 20, 2024. One week later I sent an email asking about status of the order; I got a return email within one day saying they expected to ship the item within a week. One month later, after no shipment and no communication from them, I sent an email to cancel the order and asking for a full refund. I received a reply within one day saying the "request" for cancelation and refund would be sent to their accounting department, and they would email me when it had been approved. That was one week ago, and there has been no further word. I am now ready to contact my credit card company to open a dispute about this charge and to get it reversed. I only have a 60 day window for disputes, and that is running out in 10 days.Business Response
Date: 12/10/2024
Dear ****,
We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer.
We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible.However, in the meantime, we want to offer you a full refund for the purchase amount $11.39.
Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
Thank you for your patience and continued support.
Sincerely,
Stanios Industrial SupplyCustomer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not be ordering from them again.
Sincerely,
**** ********Initial Complaint
Date:12/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item on September 17th 2024 from Stanios for $2235.00. This order was never received and we requested a refund on Oct.9th. We have had multiple correspondence requesting this refund for the past 2 months and have not received anything. Their customer service said that the order was canceled, however, we have yet to have received our money back as of December 6, 2024.Business Response
Date: 12/09/2024
Dear *****,
We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer.
We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount $2,235.00.
Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
Thank you for your patience and continued support.
Sincerely,
Stanios Industrial SupplyCustomer Answer
Date: 12/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a high-pressure 2" layflat hose for a vegetable farm irrigation system from Stanios Industrial as a third-party seller on Amazon. Instead, I received this blue low-pressure hose. I contacted the seller to have them send the right one. Stanios Industrial did not email me back. So I called. They said they'd send me the correct hose right away and email a shipping notification. I never received an email. I did't receive the correct hose. About a week later, I called again. They said they had shipped the hose the day before, and would email me a shipping notification. Again, I have not received a notification. I have not received the hose. And, the blue hose is valued considerably less than the red hose I should have received. Now when I call, no one answers the phone, and the voicemail is full. At this point, I'll be contacting Amazon for a refund. But, I have lost time and money trying to solve what at first seemed like a mistake, but is now very obviously a scam.Business Response
Date: 06/03/2024
Please see attached.
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