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Business Profile

Light Fixture Parts

Vaxcel International Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixture Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased Vaxcel T0129 Mission Craftsman Burnished Bronze outdoor lamp for $152.81 on 5/27/21 from Affordable Lamps. Last week of August lamp stopped working and I noticed that sensor shield was broken. This product has integrated motion sensor so it carries 5-year warranty. This style of the lamp matches ideally style of my house but unfortunately it was discontinued by manufactures. I was sent a list of lamps that I needed to choose to replace my lamp. None of them looks even close to mine so I requested my money back. Company refused my request.

    Business Response

    Date: 10/31/2023

    Hello,
     
    In response to the complaint, our understanding was that this matter had been resolved to ****************** satisfaction.

    A replacement fixture that she had selected was sent to her on October 24th at no charge. 
     
    **************** did not wish to pursue a refund from the retailer from which she purchased the item, which is *************** practice, and the model she had originally purchased is no longer available.

    A replacement at no-charge was her requested resolution.
     
    Attached is an e-mail string addressing this matter and reflects our attempt to take care of our customer as best we can.

    I hope this will be appropriately reflected in our rating.

    Thanks for your help and please let me know if you have any other questions.
     
    John    

Vaxcel International Company is NOT a BBB Accredited Business.

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