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Business Profile

Loans

Lease End Process

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lease End Process's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and Myself were leasing a Vehicle the lease was about to expirer, my daughter finances the Vehicle in her name only, the dealer that approve the loan sent the payoff late to the original lender, therefore the lateness affected our credit 30 days, I have not be able to resolve this matter, the Dealer Auto Showcase, Inc. Lease End Process, will not accept my phone calls, I have documentation to prove my complaint,

    • Initial Complaint

      Date:01/30/2023

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/30/2023, I received a "First ******* Notice" from Lease End Process Auto Showcase. It actually turns out this is NOT a NOTICE at all. It is nothing but an advertisement for their own business. At first glance, I thought the letter originated from the Lease ***** of where I lease my current vehicle ******** The "notice" stated: "If you have any thoughts on keeping this vehicle, NOW IS THE **** TO ACT." (sic) (I should've known something was up as soon as I saw the "all caps" part of the letter.) It went on to state: "....we can significantly reduce the amount you must pay." The "notice"/AD went on to make promises about walking away from remaining payments, no out of pocket expense, extended warranties, etc. They wanted me to call ************. It wasn't until I read the fine print (always read the fine print) at the bottom of the letter that I saw Lease End Process is NOT affiliated with ***** at all. They are an independent company not affiliated with ANY manufacturers. The resolution I seek is for them to stop using such deceptive tactics. If they want to advertise, fine. But when they put in bold print right at the top "Final Notice" from "Lease End Process", it tends to lead one to think the letter is coming from wherever an individual is leasing their vehicle. It needs to be made much clearer that this is advertising from an INDEPENDENT company not affiliated with the person's lease ***** A good start would be to completely eliminate the header that says "FIRST & FINAL NOTICE". It also needs to be made clear in the BODY of the letter (rather than just fine print at the bottom of the letter) that this information is coming from an INDEPENDENT company, NOT from the person's own lease/finance ***** Put THAT in bold print.I uploaded a copy of the letter I received as a supporting document for this report. Thank you for taking the time to read my report.*******,*********************************

      Business Response

      Date: 02/22/2023

      Hello
        It took some time to research this so I'm sorry for the late reply.  The letter that we send out is in compliance with IL advertising laws.

      Please let me know if you need anything else.
      Thank you

      --
      *********************

      Customer Answer

      Date: 02/22/2023

       
      Complaint: 18952399

      I am rejecting this response because: It may be not be technically illegal. But it is still deceptive. (If it is, indeed, legal; then perhaps laws need to be changed.) Anyway, I still feel they tried to trick me. I will be showing this to my sales rep. when I go to turn in my leased vehicle. I think they would be interested to know what this business is up to, if they aren't already aware.

      Sincerely,

      *********************************

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