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Business Profile

Refrigeration

Carol Stream Frigidaire Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigeration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new refrigerator and noticed quickly that the ice machine didnt work. They sent a service man who did not even look to see if the water was connected correctly- stood in my kitchen and said its defect on March 24, 2025. So, no repair made. I call to request them to exchange the brand new fridge with one that has working ice machine. They say they will send a tech to repair the ice machine. The appointment was set thru the company and denied by the technician on April 4.On April 10, I call wanting a replacement fridge for the brand new fridge with no working ice machine. She informs me that 3 technicians have to claim it not working before they replace it and also tells me there is no record of the first tech on March 24. And, had I not called 6 days after the second tech denied the request, I probably would not have their back office trying to schedule ANOTHER appointment in the next 3 business days. This has been going on since March 19 and getting nothing but a run around and still no working ice machine on a brand new refrigerator.

Carol Stream Frigidaire Repair is NOT a BBB Accredited Business.

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