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Business Profile

Sandblasting Equipment

Blastline USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sandblasting Equipment.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ****** Rubber X1110-0381-10 EPDM Rubber Agricultural Spray Hose, 3/8-Inch ID by ******* through Amazon Third Party Seller Blastline USA April ******* with Promise delivery of May 5, 2025. The order has a DELAY-Not Yet Shipped on ******. I contacted ****** numerous times to cancel and Blastline USA will not answer the telephone. Blastline USA has charged my **** Credit Card April 25, 2025 and the charge is now due on my credit card bill. Want to cancel Order and REFUND since it is not shipped.

    Business Response

    Date: 05/22/2025

    Dear Antonius,
    Were reaching out to confirm that your order has been fully refunded to your original payment method. The delay was due to an unexpected inventory issue, and we apologize for the lack of communication and inconvenience caused.
    You should see the refund reflected on your credit card statement shortly.

  • Initial Complaint

    Date:05/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

    Business Response

    Date: 05/06/2025

    Thank you for your message.

    We sincerely apologize for the inconvenience and lack of communication regarding your recent orders with Blastline USA.
    Please be advised that both Order #**** and Order #**** have been officially cancelled as requested. No payment was captured for either order. At Blastline USA, credit card payments are only captured at the time of shipment. Since these orders were never fulfilled or shipped, no charges were applied to your card.

    We understand the frustration this situation has caused, and we regret the delay and lack of follow-up. 

    Thank you for bringing this to our attention.

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23258687

    I am rejecting this response because: I have still not received a tracking number or cancellation receipt. The business did respond via email to a request for cancellation and refund after I filed this complaint with BBB on Monday 4/28/25. There response was "We understand your decision to cancel the order, and weve forwarded your request to our team. Please be advised that the cancellation and refund process will take approximately ***** hours. You will receive an email notification once your order has been successfully canceled and refunded." On Friday 5/2/25 I requested an update and requested a receipt. On Monday 5/5/25 the business responded with "I followed up with our accounting team regarding your request, and they confirmed that no payment has been collected for your order, as no shipment has taken place yet. Please note that we only charge for orders once they are shipped." I still have not received any receipt of cancellation. I have also replied to the business email with another request for a cancellation confirmation. Without a documented cancellation confirmation, I am concerned the business could try to ship the order at a future time triggering an unexpected charge to my credit card. This is unacceptable. I had to source the material I was trying to order from another vendor, and need confirmation that this business will not try to satisfy this order in the future with the original order confirmation still open.  

    Sincerely,

    ****** *****" and provide an *** once they receive a response. Why would they need to speak to a production team if this item was in stock? On April 21st, 2025 I contacted Blastline again to ask if my order had shipped yet. The response was order is still in processing, but would ship on April 24th, 2025. I notified them if I did not receive a tracking number on April 24th, I would be forced to cancel the order and file a complaint with the BBB. On April 24th, 2025 I requested confirmation my order had shipped and for the tracking number. Blastline responded the order was being prepared and I should receive a tracking number that evening. It is now April 28th, 2025 I have not received a tracking number. I tried contacting Blastline this morning during business hours and received a response that customer service is not available but my message will be sent and support team will contact me soon. I want my order delivered ASAP! After reading other complaints with BBB, I believe Blastline is a scam.

    Business Response

    Date: 05/01/2025

    Dear ******,
    Thank you for reaching out and for your detailed message. We understand your frustration and sincerely apologize for the inconvenience you've experienced.
    Please note that when an order is placed, payment is only processed upon shipment. This is why your bank reflected the charge as authorized but not captured at the timeit aligns with our standard payment processing policy.
    A member of our team will be reaching out to you via email shortly to address your concerns directly and provide a clear update on your order status.
    We appreciate your patience and are committed to resolving this promptly.

    Business Response

    Date: 05/06/2025

    Hello ******, 

    Thank you for your feedback.
    We sincerely apologize for the delay in providing a formal cancellation receipt. Please rest assured that your order has been fully canceled in our system, and there will be no future attempt to process or fulfill it. Additionally, no payment has been collected, as the order was never shipped.
    Our team is currently preparing the official cancellation confirmation, and you will receive it shortly via email. We understand the importance of having documented proof of cancellation, and we appreciate your patience as we finalize this for you.

    Customer Answer

    Date: 05/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have finally received proof of cancellation. 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item on March 29th. We are on April 21st and still no delivery. There is a tracking number ************ ***** but it shows it has never been picked ***** one is answering phone at company. 

    Business Response

    Date: 04/28/2025

    Hi *****, a member of our team will reach out to you via email within the next ***** hours. 

  • Initial Complaint

    Date:04/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23222272

    I am rejecting this response because:  Blast line responded to our complaint with a vague, blanket email.  Please see attached.  This email contained no names/numbers of anyone to contact at the business.  We have not heard from the company since the single email received on April 18, 2025.  We would like to cancel this order and receive a full refund.

    Sincerely,

    ******* *****

    Business Response

    Date: 04/18/2025

    A member of our team is contacting you shortly via email. 

    Business Response

    Date: 04/29/2025

    A full refund will be issued. A member of our team will reach out to you to get this completed. 

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23212329

    I am rejecting this response because:

    Given that the order was canceled on 3/14 and it has now been over 30 days, we are requesting that the refund be issued back to our credit card rather than by check.
    Frankly, its very disappointing that the only way to get any resolution is through filing a complaint with the Better Business Bureau, especially after being strung along by your customer service team during previous follow-up attempts. 

    This experience has been frustrating and unacceptable.

     We expect the refund to be processed to our original payment method without further delay.


    Sincerely,

    Shelby

    Business Response

    Date: 04/16/2025

    Hi ******, 

    Thank you for your patience. We can absolutely provide a refund for the canceled order. If you could please provide a valid mailing address, we will issue and send a check out immediately.

    We apologize for the inconvenience caused by the delay and truly appreciate your understanding.

    Business Response

    Date: 04/17/2025

    Dear ******, a member of our team will be contacting you shortly via your email ****************************. 

    Customer Answer

    Date: 04/18/2025

     
    Complaint: 23212329

    Blastline response: Hello ******, 

    Thank you for your patience. Unfortunately, due to timing restrictions with our payment processor, we are unable to process the refund to the original payment method.
    However, we are happy to issue your refund through one of the following alternative methods:
    Mailed Check Please provide a valid mailing address.
    Zelle If preferred, let us know the email or phone number linked to your Zelle account.
    ACH Transfer Please provide your banking details (account number and routing number).
    Kindly reply with your preferred refund method and the corresponding information, and we will process your refund promptly.

    I am rejecting this response because:

    A mailed check sent via certified mail with tracking is acceptable. Please proceed with this method without further delay.

    The check should be sent to the following address:
    ************************
    *********************************
    ************************

    Once the check has been mailed, provide the tracking number so we can monitor delivery.
    We expect this to be completed promptly. Thank you.

    Sincerely,

     ******

    Business Response

    Date: 04/18/2025

    Noted with thanks. A check will get mailed out within the week for the full refund amount. Thank you for your patience on this matter. 

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23172382

    I am rejecting this response because: I would like a refund to the original payment method. 

    Sincerely,

    ******* *****

    Business Response

    Date: 04/15/2025

    Hi *******,
    Thank you for your continued patience.
    We sincerely apologize for the delay in fulfilling your order totaling $1,479.98, originally placed on January 13, 2025. Unfortunately, we are still awaiting inventory from the manufacturer, which has caused unexpected delays beyond our control.
    We understand this has been frustrating, especially given your previous attempts to get updates, and we truly regret the inconvenience caused.
    At this point, we want to ensure youre not waiting any longer than youre comfortable with. Please let us know if you would prefer to cancel your order for a full refund. If so, kindly confirm the appropriate mailing address to process the refund properly.
    We appreciate your understanding and are standing by for your instructions.

    Business Response

    Date: 04/16/2025

    Hello *******, 

    Thank you for your patience. Unfortunately, we are unable to process the refund back to the original payment method due to timing restrictions with our payment processor.
    However, we are happy to issue your refund through one of the following alternative methods:
    Mailed Check Please provide a valid mailing address.
    Zelle If preferred, let us know the email or phone number linked to your Zelle account.
    ACH Transfer Please provide your banking details (account number and routing number).
    Kindly reply with your preferred refund method and the corresponding information, and we will process your refund promptly.

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

    Business Response

    Date: 04/04/2025

    Dear ********,
    Thank you for reaching out to us. A member of our team will be contacting you shortly via the email you provided to assist you further.

    Customer Answer

    Date: 05/08/2025

     
    Complaint: 23152387

    I am rejecting this response because:

    I would like to reopen this claim
     
    The blast line company issued a check payment for this refund however the check bounced and was not cleared in the bank it shows insufficient funds and was taken back out of the account .
     
    Im not sure what to do because the company does not answer the phone or respond to emails in a timely manor
     
    ******** ******

    Business Response

    Date: 05/08/2025

    Hello ********, payment will be taken care of today using the instructions sent by my customer service team. 

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/2025 I ordered a whole house fan shutter. I was charged $172.64. I have not received the product. I have attempted to call but get a voicemail with a full mailbox. I have reached out by email with not response. I left a review on BBB on 3/13/2025. The company responded stating someone would reach out by email in 2 business days. This has not happened.

    Business Response

    Date: 03/27/2025

    Dear *******, 

    We sincerely apologize for the inconvenience you've experienced with your order. Unfortunately, the whole house fan shutter you purchased is currently unavailable for purchase. We understand how frustrating this situation is, and we deeply regret the lack of communication on our part.

    We have processed a full refund of $172.64 to your original payment method. You should see the funds returned shortly, depending on your bank's processing time.
    We truly appreciate your patience and understanding, and we are sorry for any frustration caused.

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do wish that the business would have responded without having to contact BBB.

    Sincerely,

    ******* *****

    Business Response

    Date: 04/04/2025

    Dear *******,

    Thank you for reaching out to us, and we sincerely apologize for the ongoing delay with your order. After investigating the situation, we regret to inform you that the items you ordered are currently on backorder and unfortunately have been delayed.

    We understand the frustration this has caused and truly appreciate your patience. We dont want you to wait any longer for an item that is not yet available, so we have issued a full refund of $1,091.98 for your purchase.

Blastline USA, Inc. is NOT a BBB Accredited Business.

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