Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
roofing was renovated by Everlast roofing co. project manager {*********************** .{************} (Owner of the company: *************************, {************]} Roofing has been leaking and suppose to be repair, six months ago ****** came inspected and said within two weeks he will arrenge some one come and fix. but since then no response. we have been calling ****** and *********************** run around back and forth between ****** and ****. Have not got any response .
Business Response
Date: 10/31/2023
******************,
It is our policy that customers that pay their bills are *********** service calls and warranty repairs. Customers that do not pay, ignore our repeated invoices, do not receive any further service visits, nor warranty repairs until the balance is settled in full. You have had an outstanding invoice for a downspout added to your rear gutter that you requested to have installed. We have mailed this outstanding invoice to you over and over and you only ignore the invoice. Our office has have tried to collect from you for over 3 years now and it is only now that you want service that you contact us.
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