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Business Profile

Brake Services

Merlin 200,000 Miles Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was running poorly on 08.02.24 and I brought it into the Merlin location in ****, ***I was advised that my vacuum pump imploded and that metal shavings got into the motor and that I now needed the motor replaced.I then explained that they just replaced the vacuum pump just a few moths ago. A manager then came out and said it wasn't the vacuum pump like the tech said, but that my cam shaft broke? Considering that I drove 40 miles on the highway from work to bring it into be serviced, I don't see how it was the cam shaft. Because the motor was destroyed and they refused any accountability what so ever, the car was sold for scrap.Previous to this repair, a tech broke my radiator while servicing another repair issue. Even though their tech broke my radiator they tried to bill me $2,500. After yelling at me as if it was my fault, they charged me $1,500 Finally, I had a substantial amount of repairs done last year, they tried to rebill me for many of the same things before they realized my engine was non-repairable. I was a loyal customer for over 10 years, and the new manager has been nothing but argumentative and has never assumed any accountability for anything. I am now without a car and using a rental until I can find something.This has been an awful experience.All I want is a refund for the thousands of dollars I have spent over the last year and the replacement value of my car. This does not even include time off from work and the cost of the car rental.Any help would be graciously appreciated.*************************--

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/4/23 we had to get a Rear Wheel axle replaced on our 2011 Ram **** slt 4x4 truck while we were visiting from **. We left for home on 2/6/23 when we were told the truck was fixed and ready to go. When we were almost home we started hearing a loud grinding noise, and smelled burning break pads. We called and spoke to ****, the owner of Merlins, and sin e there aren't any Merlins in **...he said to take it to ************ and have our guy call him. So we did that, and ************ said the wrong size axle was installed on the truck. He has tried to contact **** numerous times as have I. I have pictures from the Mechanic showing the difference in size. It cost me $1600 at Merlins (I also had to get the wheel bearings replaced) and $900 to fix Merlins s**** up.

Merlin 200,000 Miles Shop is NOT a BBB Accredited Business.

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