Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/1/2025-*******, ******* and one other male came to load up items. Even with 3 movers, they damaged our treadmill. Did not seek any resolution as I was trying to be understanding of it being so heavy. 5/2/2025-Unloading, they only have 2 people today. They could not carry this treadmill and asked for my husband to assist. (I think legally, he should not be doing anything especially if we were paying them to do the moving) if my husband did not help, that treadmill wouldve been stuck. They scraped the treadmill even more, and then damaged our walls and stairwell. ****** kept saying ohhhh its no big deal. It still works but Im happy to take off some time because I feel bad. Again, at that time, I was not seeking any resolution for this as I felt bad for them and it did still work. 5/22/2025-My husband and I are doing renovations, so we have not touched any of our property that has been left since the movers were there. As we were about to move our TV, we see there is damage to our tv as well and it was not turning on. At this point, I made a claim and ****** called me, I explained the situation and that I was not happy about damaged property and he said he would refund some time but needed to speak with his manager Lukas. 5/27/2025-I reach out to ****** for an update. Says hes on vacation and to reach out to Lukas. I reach out to Lukas and it goes straight to voicemail so I leave a detailed message.6/3/2025-Call again, leave voicemail. At this point, it is not my job to reach out to different people to get a resolution to my complaints. As a company, they need to be reaching out to me in a timely manner. Because I have not heard from anyone and its basically been a month since the move, I am writing this so others are aware. Ive used them in the past and they also damaged property during the last move but again, I did not complain about them but this is just ridiculous at this point.

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company for "white glove" packing and moving services 10/31/23. 2 hunks came for this job- unprepared running out of packing materials 2x. The truck was finally loaded and my storage unit now closed, my items needed to be stored on the truck overnight. On 11/1, Lukas(owner), sent out 3 new hunks to unload the truck where my items stayed until 11/16. This is when I became aware of the extensive damage. On concrete floor without protective covers laid my glass tables, tvs, headboard, bedframe, lamps, etc. Multiple chips on cabinets, dining table, and mirror. Scratches on *** fridge, fireplace, floor lamps. Sideboard totaled. Six storage cubes(with items still inside) crammed into one box and ruined. Hole at the bottom of my sectional and dried mud on items. Loading truck leaked overnight staining many pieces. Multiple items missing(garbage, dogs crate parts, bath mats, baking sheets, snow shovel). All the boxes packed were not labeled and were insufficiently taped. Many fragile items, such as wine glasses, were packaged with suran wrap. Called Lukas re damage he cut me with, Yeah, I get the gist. ** law says ***** get .30/lb. You signed the contract. I asked for formal paperwork to fill out for damage/experience and was told, we dont have any of those. He said to text pictures of the damage and that someone would come take pics for insurer. 12/5, ******(manager) came out to take the pics and was unable to answer any questions saying Lukas would get in touch w/in 48hrs. 12/20, I was told, insurance was willing to compensate $125 for all of the damage, but Lukas had approved $200 because he knew that they had messed up. Sideboard alone, was more than $200. I didnt expect to recoup the full value of what Id lost, but I did expect for the Lukas to be fair and make it right. He offers no empathy, accountability, business savvy, or help. Never using this company again. I would strongly advise everyone to steer clear of College Hunks (Crystal Lake).

  

  Business Response

  Date: 01/19/2024

  On the day of the move it was one of the first really bad snow storms, the weather impacted severely as the snow made it very difficult to traverse the snowy unplowed, unsalted path from the door, driveway, and the ramp up to the truck was salted but still slippery going up a 12 foot ramp. This was discussed with the client but it seemed like she was not concerned and wanted the time to go as estimated. Client also had hidden items to pack that was not previously shown on the estimate, therefore more wrapping material was dropped off at 0 cost to the client. The client did not check if their storage unit would be open, so when the team arrived at the storage unit with the client, it was closed. 

  The client signed our liability waiver that we are not liable for:

  Particle/pressboard furniture- this furniture is not made to be moved nor disassembled/ reassembled, therefore we do not take liability for the very fragile particle/pressboard furniture. Client was made aware of this before the move as most of her items were made from these materials.

  Hidden Damage: Client stated that there was a hole in the bottom of the couch, which was not possible on our end as we fully wrap couches and they are put on the floor, we would not notice a hole at the bottom of the couch that could have happened previously.

  Appliances: Her mini fridge was still plugged in and running when hunks arrived, they advised the client that there could be water that leeks out, as it dethawed there was leakage on the truck.

  Shippers disregard for best practices: When the client noticed that due to the weather and unforeseen items to be packed the client rushed the team  and told them how to just put items in boxes. the team was not able to use their best practices to ensure the clients items would be 100% safe.

  Taking all of this into consideration we offered her 30 cents per pound per article as the state mandates, for the items that we are able to cover. We offered the client a compensation of $200. Client was not satisfied, did not want the reimbursement and threatened the manager. We closed the case after we made effort to reimburse client.  

   

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted 7 hours for a local move from one home to another. Paid the rate for 4 men and only 2 of them were actually working. The total move took almost 12 hours, 5 hours over the estimate costing me $2600 when I was quoted $1955. Items were broken and the owner told me he didnt believe any of my complaints and would give me credit for one hour. I think it should have been re-rated to the 2 man rate and credited me for the difference. Owner didnt schedule anyone to come out to look at the broken snow blower that cost $700 that I have to pay to repair.

  

  Business Response

  Date: 11/15/2023

  I am attaching a copy of the original estimate which was for 7 hours of work and 1.5 hours of travel. I am also attaching the new estimate which was filled out as soon as the crew new that it would take longer, at 10 hours of work and 1.5 hours of travel. All paperwork is signed by the client and legitimate and in compliance with the state of ********.

  The reason for the extra time came down to quite a few reasons.

  1) The client was not ********** and the crew had to take extra steps to complete the job. Not all items were boxed up, there were items in drawers and cabinets. Customer was informed that they needed to have all items packed and ready to go when they were originally estimated.

  2) The 2 clients did not completely agree amongst each other where things should be placed, as well as the clients were in and out of the house not providing clear instructions on where items should be placed.

  3) ******** had to rearrange as well as disassemble/reassemble various pieces of furniture after the clients agreed where items should be placed

  When client reached out with complaint there were given an instant reimbursement option of ($200) or an option for us to come out take a look at the damaged snow blower as well as ***** any other complaints so we could formulate a better idea of the reimbursement  amount.

  Client was unhappy with either option and wanted an instant reimbursement. We advised the client that this was not possible as we first needed to come out take a look at the damages as well as overlook the situation in order to potentially have a higher reimbursement. Client became angry and verbally hostile, at which point we could not come to an agreement.