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Business Profile

Asphalt

Big City Asphalt LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Big City Asphalt LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big City Asphalt LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were given bids for 5 properties. We had them complete the biggest, most expensive project first. They did prep work for two of the other projects. Once the biggest paying one was completed we were basically ghosted by the company. Not even 3 moths later there was an issue with one spot in the asphalt where the ground underneath wasn’t properly packed so the asphalt has buckled. It’s caused a tripping hazard on my property. We tried contacting them in several ways over several months with no response. We started leaving bad reviews, finally got a response. Said they would be out several times and still have not seen or heard from them. It’s coming up on the one year mark in a few months, was supposed to come with a one year warranty. I guess if they don’t fix it I’ll pay someone else to and take them to court over it. It’s a shame we could’ve had a great business relationship, I have eight properties, lots of contacts and I’ll never recommend them.

      Business Response

      Date: 01/15/2023

      I spoke to the property owner and we will be out ti fix the issue when the asphalt plants open back up in the spring. We was not able to fix the problem when it first made aware to us because it's in the drive lane of an automatic car wash and needed to be done after 5pm when they close and we can't get hot asphalt after 3pm and it will not be hot enough to fix if we can't start until 5pm.

      Customer Answer

      Date: 01/17/2023

      Complaint: ********



      I am rejecting this response because: They did not respond to any of our calls or text messages about the issue until we started leaving reviews and contacting bbb. We asked if they could do it after we closed because we are often busy. We even attempted to contact them when we thought it would be slow to see if they would complete it with no response. If it was an issue they should have said so. He never mentioned that the asphalt plants were an issue.







      Sincerely,



      ***** ******

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