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Business Profile

Personal Chef

Patty Cake Catering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Chef.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Problems with Caterer for wedding on March 18, 2023: ******* showed up late and unprepared without enough food for 150 guests.Caterer arrived between 5:30 and 5:40. Scheduled time was 5pm.******* had communicated that they would be in new uniforms - They were not Dinner began around 6:30. Food was not prepared in advance and was being prepped on site as dinner was being served (chop vegetables, open cans, heat food)Mention of food running out came from guests about 6:45. Maybe **** tables of 22 were served.Caterer specified that she had made double chicken and double beef. Asked if she had enough food to feed 100 people (food for 150 was ordered) and she mentioned some food that was at home. When asked to go get the remaining food, she noted that the vehicle was on E.Caterer left between 7-7:10PM Food was served cold - hamburger and chicken were dry and not seasoned-chicken, salad, cornbread and rice had run out. Quesadillas were on the menu, but were not provided.Only lettuce, bottled ranch and jar salsa were available to top the tacos/nachos (e.g., no onion, tomato, shredded or sauced cheese, sour cream, hot sauce)Canned refried beans were still in the cans. No attempt to prepare or heat.Canned cheese sauce was microwaved when a guest specifically asked if there was any cheese available.Onions, tomatoes and sweet peppers eventually made it out to the food line as they were being chopped, they were in disposable plastic containers.Cupcakes had royal blue, purple and white frosting. The wedding colors were purple and white. No blue involved - some cupcakes looked very nice with pretty icing techniques. Many of the cupcakes looks like they had icing just squirted on them. The self-proclaimed Professional Chef and Fine Dining Caterer chose (to name a few) to serve Ricos canned nacho cheese sauce, Old El Paso canned refried beans, Pace Picante Salsa in jugs and Great Value Ranch dressing. We had to buy 25+ pizzas and salad for guests to eat.

    Customer Answer

    Date: 04/21/2023

    As of April 21, 2023 we have not talked with Patty Cake Catering.  There has been no communication with the business and no settlement of any kind offer or made. 

Patty Cake Catering is NOT a BBB Accredited Business.

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