Waterproofing Contractors
Helitech Waterproofing & Foundation Repair
Reviews
This profile includes reviews for Helitech Waterproofing & Foundation Repair's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 49 Customer Reviews
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Review fromNiall Q
Date: 06/03/2025
1 starNiall Q
Date: 06/03/2025
contracted this company back in 2019 to address foundation issues, the work they did was subpar. I approached them to see if they would address the issue under warranty. I had two contractors do an assessment and they both commented on the lackluster quality and installation of a crack repair with epoxy and carbon fiber patch. Helitech was unwilling too properly correct this resulting in me hiring a different company to do the repair. The team they also sent to assess the problem started out nice, but became aggressive and raised their voice, like I had inconvenienced them. they did not address the poor installation of the epoxy and just applied a new carbon fiber patch over the crack which didn't bond properly with the surface. I would not be using this company for any work in the future.
Helitech Waterproofing & Foundation Repair
Date: 06/13/2025
Niall, were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please call and ask to speak with our customer service manager at ************.Review fromScott A
Date: 05/22/2025
2 starsScott A
Date: 05/22/2025
In making a sale to me, the Helitech salesman failed to mention several things I needed to do that I only learned later and after the project had already started: providing pics before the work started showing items had been moved from wall, hiring a professional locator to identify water, sewer and electrical lines, moving a water heater, moving a gas pipe, adding electrical outlets. It was clear that Helitech was only interested in making a sale and wouldnt mention all the additional work needed to make that sale. If I hadnt put in so much work already, made a down payment, and set aside a week for the project, I would have turned them away. But by the time I learned of all the additional requirements, I wasnt in a position to walk away. These unexpected issues led to delays in the project and several thousand dollars in additional expenses.Helitech Waterproofing & Foundation Repair
Date: 06/13/2025
Thank you for providing us with your valuable feedback. Were disappointed to hear that we did not meet your expectations. In order to address these issues promptly, please contact us directly at ************ and ask to speak with our customer service manager.Review fromRoy D
Date: 11/17/2024
1 starRoy D
Date: 11/17/2024
they will not give me a receipt for the money I paid them, I want to cancel the contractHelitech Waterproofing & Foundation Repair
Date: 06/13/2025
We see that you changed your mind about installing a system from Helitech. We're sorry to hear that you didn't get to see the full benefits of our products and service and would appreciate the opportunity to address any concerns you have if you would please contact us directly at ************ and ask to speak with the customer service manager.Review fromMike P
Date: 11/15/2024
1 starMike P
Date: 11/15/2024
Contacted Helitech in Sept about work to repair cracks to basement walls. Met with **** ****** on Sept. 10 he surveyed the work and prepared a proposal, this item was signed and a check for $1,020.00 deposit was given to him on Sept 19. **** stated **** would contact me regarding scheduling the work. **** did contact me and a list of dates that would NOT work was given to her. There were numerous txt and calls made by me to check on scheduling to no avail. On Oct. 28 I spoke with **** about stopping the project because of no date to accomplish the work after a month, later that day **** called me and I stated the same request and he said he would request a refund check. Two weeks later, Nov 11 I txt **** that if I had not received a refund by Nov 15 I was filing a complaint with the Better Business Bureau. I would like my deposit returned and be done with this terrible experience.**** PHelitech Waterproofing & Foundation Repair
Date: 06/13/2025
We understand that your experience was not up to our normal standards. It is our understanding that your refund payment was issued and our service manager discussed your experience in detail. Thank you for considering Helitech and please contact us directly with additional concerns at ************.Review fromAlec L
Date: 10/15/2024
5 starsHelitech has helped heal every home Ive owned. Their estimators are knowledgeable and communicate well, and their installers are very professional and get their work done quickly and in a cleanly manner.Review fromKyle T
Date: 10/02/2024
5 starsHelitech fixed my dads house, he had sticking doors and a corner of his foundation was cracked and falling off. They stabilized his home and fixed his foundation wall. The home care specialist that came out was knowledgeable and able to assess and more importantly explain what was going on and exactly how they intending on fixing it. And with a lifetime warranty to boot. I only wish they would let me give 6 stars.Review fromTanna C
Date: 10/01/2024
5 starsHelitech is always professional and reliable. The culture is to provide the best service to their clients.Review fromKevin W
Date: 09/30/2024
5 starsThe staff is very helpful and knowledgeable on the issues that I needed help with.Review fromMatt M
Date: 09/30/2024
5 starsHelitech is very professional and easy to work with. Very knowledgeable and clear on assessing our situation and addressing it in a timely manner. Very fair in their pricing and reliable. Would highly recommend.Review fromBobby K
Date: 09/30/2024
5 starsHelitech is an amazing and professional company from start to finish. They care about their customers and are so easy to work with. Highly recommend!
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