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Business Profile

Rebuilt Engines

Bob's Engine Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The air conditioning is not functioning. I paid $164.04 for them to put some Freon in it. There were to do a vacuum leak detector test on it. I asked what type of warranty and they told me it depends on the type of work that is done. They said they would look at it again, but it will not be until August 2nd. My wife and I are seniors and we need something cool to ride in.

    Business Response

    Date: 08/01/2022

    The owner is requesting a refund, we are more than happy to look at his concern when our shop has availability, however, we can not offer any refunds or repair resolutions without first having the opportunity to look at the vehicle.

    Customer Answer

    Date: 08/04/2022

    Complaint: ********

    I am rejecting this response because:As a Seniors and disabled Veteran both my wife and I are suffering extreme heat related problems, especially  when in the car and they refused to work us in to their schedule in a timely manner to fix the source of the problem when they should have done so in the beginning.  They have no accountability and are greedy and in no hurry to correct the problem by working us in.  We are extremely vulnerable physically as well as financially and nervous and cautious about the experience all ready.  Additionally, we were afraid of heat stroke and obviously needed it correctly diagnosed and repaired at the source of the problem quickly.  We found another more non callous place we are going  to with more understanding about our  age and health and the insight to solving problems correctly at the source.  Notice how long it took for the business to respond, as just example.  As, mentioned earlier, we reached out to them and they were in no hurry at all.  No insight, no consideration, no accountability. Advantage = Bob's Engine hospital.  We suffer, they gain.  Thank you for trying.  You must be really proud to have them as a member.


    Sincerely,
    *** *******

Bob's Engine Hospital is NOT a BBB Accredited Business.

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