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Business Profile

Auto Salvage

Prime Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sold a 2010 dodge journey 64k mile engine to me for 1166$. It was supposed to be delivered on April 14 2024 by a trucking company called FLB Logistics. Money was sent through PayPal to century group Engine has not been delivered. I have attempted to contact both Prime Auto Salvage as well as the ************* the money was sent to. Neither have responded to emails or phone calls. Company is located in ******** but was being shipped to ****. The company shows a tracking number through the post office delivered on April 1. This is not possible as the post office has a 70 pound weight limit and the engine obviously is heavier. I am afraid I was scammed. Now my vehicle is torn apart in my mechanics shop and he has to now bill me for a bay that is not making money. 200$ a day. The invoice they sent me has a BOL# from the trucking company who is supposed to deliver it. But I cannot find the trucking company to call and inquire where delivery is. I have a text thread as well as emails from seller Prime Auto Dlavage

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a transmission from Prime Auto Salvage on 03/18/2024 for $888. I was given a delivery date of 4/5/2024. The transaction was paid using Zelle. The Zelle business name was Skyline Auto ********** The paid invoice has the business name Prime Auto Salvage. I only received the delivery date by text and I was supposed to be emailed the tracking number and I never received it. I tried to call the number for the business and the number no longer works. I also tried to contact ********************* at her direct number, who was my salesperson, by phone and text at **************. When I called her direct number it says the person you are trying to reach is unavailable, leave a message at the tone.

Prime Auto Salvage is NOT a BBB Accredited Business.

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