Complaints

This profile includes complaints for JSJ Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JSJ Property Management

  302 W Springfield Ave Champaign, IL 61820-4818

• 

  JSJ Property Management

  212 W Springfield Ave Champaign, IL 61820

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm registering this complaint on behalf of my self and my partner, whom as of March 25th have been trying to re-negotiate, terminate, and/or sublease our contract with JSJ Management for our apartment on *** ***** ****** ****** ** ******* ********. We have been trying to work with JSJ to renegotiate our contract, and we have been seeking out and finding potential sublessors, however the guidance we've received from JSJ during this process has been minimal, unclear, fishy, and demeaning. As of today, we received word that our potential candidate for subleasing our apartment was rejected. JSJ refused to give us information on this process when we asked for it, and explained that their decision to reject our candidate was due to their bad credit score.
  We allege that JSJ is taking advantage of their contract with my partner and I by making the process of terminating our contract nearly impossible, and refusing to provide clear guidance on subleasing terms and processes. Therefore, their inadequate actions only serve their business by ensuring they have someone on their lease whom will be forced to pay. In this case, my girlfriend and I.
  There is no clear directory of staff on their website, making it impossible to find who best to contact in cases like this. The only point of contact my partner and I have had with JSJ is through the realtor who sold us the property, and a few phone calls to their office on Springfield Avenue. My partner and I respect JSJ's privacy, however this is a case of improper handling of tenant complaints and disputes. The resolution of the issue would be that my partner and I are no longer financially responsible for our apartment on *** * ****** ******, whether that means JSJ assisting us and being clear about finding proper sublessors, or a negotiation of our contract in which we pay a fee to be off the lease.

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was behind on rent and contacted my local community center for help. Upon doing so I was directed and approved for the court rental assistance program. JSJ agreed to the terms of payment. A term which was very important was that there will be no evection put onto my record. JSJ took the payment and then proceeded to evict me from the property. They are still refusing to return payment.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to rent this apartment on 5/30/23. JSJ has done next to nothing over the last two months to address repeated concerns about the condition of the unit. They keep saying "we are really busy, sorry you feel that way, we will get to it as soon as possible." Meanwhile the outside stairs are not up to code, mold on bathroom ceiling, trash and yard waste all over the property, no acknowledgement of existing damage to unit when I moved in, bed bug treatment was far from prompt and not what was promised (initial spray followed up by two clean inspections). I've reported numerous times to "****" and Maintenance supervisor "**** or ******.". Photos have been provided several times and text messages concerning the same continue to be unaddressed. I paid my deposit, June, July, and August rent on time, yet they continue to do nothing. If you want more, I can give it to you. I had to repack, launder, move out due to the bugs and have experienced a lot of out of pocket costs as well.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved in to an apartment that I am renting from JSJ Property Management. Upon moving in, I discovered several mechanical defects in the windows and blinds. The most pressing matter concerns the hand-crack mechanism for opening and closing the south-facing bedroom window, which is defective such that the window, after being opened, will not close again. The window has been stuck open for seven days now, and JSJ Property Management has not, to my knowledge, taken any action to fix it beyond calling me for clarification of whether any other windows in the unit are defective. Having a permanently open window in the unit presents a health and safety hazard and has increased my energy bill by constantly letting warm air into the apartment. The current situation constitutes a violation of the Champaign municipal housing code and a breach of my lease contract with JSJ Property Management.
  
  
  I have so far done the following to resolve the situation:
  1) Submitted a maintenance request via the online tenant portal on August 19th
  2) Asked for an update on the maintenance request three times: by phone call, on the online portal, and in person at the JSJ office. On the last occasion, I was promised an update by the maintenance manager on the tenant portal, which was not provided.
  3) Mailed a certified letter to the JSJ office reiterating the problem and announcing that if it was not resolved within 24 hours of the receipt of the letter, I would consider it an emergency maintenance issue neglected by the landlord and would arrange for it to be fixed by a professional tradesman and send the paid bill to JSJ Property Management for reimbursement.