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Business Profile

Credit Union

Central Illinois Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,

    I am writing to file a formal complaint against Central Illinois Credit Union regarding an incident that has left me deeply dissatisfied and concerned. The details of the incident involve their collaboration with ******* ******, who illegally attempted to compensate my vehicle without my permission.

    On August 28th, ******* ******, acting on behalf of Central Illinois Credit Union, entered my garage without any prior authorization or consent. This intrusion into my private property is a clear violation of my rights and a breach of trust. Additionally, the representative from ******* ****** caused further distress by repeatedly banging on my door, creating a disruptive and unsettling environment.

    I want to emphasize that I have been in constant communication with Central Illinois Credit Union regarding my payments and the challenges I have faced due to losing my job. Despite my efforts to maintain transparency and discuss my situation openly, I was completely unaware of any plans to inspect or compensate my vehicle. In fact, I had just made a payment on August 24th which adds to my confusion and frustration surrounding this incident.

    I believe that Central Illinois Credit Union's actions, along with the behavior of their representative from ******* ******, are unacceptable and warrant investigation. As a customer, I expect to be treated with respect and professionalism, which was clearly lacking in this case.

    I kindly request the Better Business Bureau to intervene in this matter and conduct a thorough investigation into the actions of Central Illinois Credit Union and ******* ******. I also urge you to take appropriate measures to rectify this situation and prevent similar incidents from occurring in the future.

    I appreciate your attention to this matter and hope for a prompt and satisfactory resolution. Please let me know if any further information is required from my end to proceed with the investigation.

    Thank you for your assistance.

    Sincerely,

    Customer Answer

    Date: 07/29/2024

    Dear BBB,

    I am writing to clarify the payment status of my account with Central Illinois Credit Union and seek your assistance in resolving the issue. I made a $500 payment on August 24th, and my payments are up to date. However, I have been unable to receive communication from the Credit Union despite my attempts.

    I have attached emails as evidence of my attempts to contact the Credit Union. I have made numerous phone calls and sent multiple emails, but there has been no response or clarification on my account's status.

    Additionally, I would like to bring to your attention a ******* video in which the towing company associated with the Credit Union illegally attempted to repossess my vehicle at my residence. The video clearly shows their unauthorized actions, and I believe this is a violation of my rights as a consumer.

    I kindly request your intervention and guidance in facilitating a resolution to this matter. I want to set up a payment arrangement or agreement with the Credit Union to restore my account to good standing. Through open communication and cooperation, I believe a mutually beneficial solution can be reached.

    As a reputable organization, the Better Business Bureau plays a crucial role in mediating disputes and ensuring fair treatment for consumers. Therefore, I humbly request your assistance in resolving this issue and achieving a satisfactory resolution. Your intervention will help rectify the situation and restore my confidence in the Credit Union's commitment to customer service.

    Thank you for your attention to this matter. I sincerely appreciate any assistance you can provide. Please feel free to contact me at ************ for further information or documentation.

    Sincerely,

    ******** ******** 

    Customer Answer

    Date: 09/04/2024

    I am writing to formally follow up on the ongoing issue I have been experiencing with ******* ****** and the Central Illinois Credit Union. Despite previous communications, I was forced to send another email, this time directly to the CEO of Central Illinois Credit Union and the credit union manager. 



    Unfortunately, ******* ****** was sent to my home once again in an attempt to repossess my vehicle, which I believe is unjustified. I have attached the email I sent to them for your reference.



    I hope that you can assist in resolving this matter promptly. Thank you for your attention to this issue.

Central Illinois Credit Union is NOT a BBB Accredited Business.

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