We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

ACA Illinois Tier 1 MT, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter was one of four college students who rented an apartment for the period of 8/23-7/24 at *** * ***** ****** (name of the apartment complex is *** ****). After moving out, and completely vacating the apartment, my daughter was charged $390 for various "damage charges". I am not certain of the exact charges, but her other 3 roommates were also charged similar amounts. We dispute all of them, and have told the leasing company as much per their direction to email them at ******************* with any disputes. We have emailed at least 3-4 times and also called and spoken with people at the property numerous times. There has been no backup, nor photos or invoices provided to substantiate these charges. Within her lease document it states that in the event there are any of these charges they will be substantiated by invoices. We've seen nothing. And we continue to get demand letter for the amounts they are charging.

    When the students vacated the apartment, two of the four sets of parents were among the last in the unit and vouch that there was not ~$1500 worth of damage that needed repaired. We don't believe that this is anything other than the property owner trying to shake down unsuspecting students for unauthorized or unsubstantiated charges. We would like them to reverse the billings and refrain from contacting us further.

    I am a guarantor on the lease, hence my reaching out through the BBB to try to get some assistance. Thank you.

    *** ******** ************ **********************

ACA Illinois Tier 1 MT, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.