Complaints

This profile includes complaints for Owen Motor Sports Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Owen Motor Sports Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Owen Motor Sports Inc.

  11660 Old State Rd Charleston, IL 61920-7691

  
• 

  Owen Motor Sports Inc.

  10333 E State Highway 33 Effingham, IL 62401-5362

  
• 

  Owen Motor Sports Inc.

  11665 Old State Rd Charleston, IL 61920-7989

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 side by sides from this dealer and was mislead about sales tax and their means of filing it with the state which per illinois irs department they have been miss handling all out of state purchases and tax exemptions and we are being audited for the first machine by Illinois irs and have to settle the second machine hopefully before it is audited

  

  Business Response

  Date: 03/06/2024

  We have sent over documentation to the customer explaining the current situation and can provide documentation to show that all tax information was filed correctly per the customers direction.  Each step of this process is documented with the customer signing off before we send anything through.  We do not advise customers on tax issues, rather we recommend that the customer use a tax professional when dealing with tax authorities.  As such we do not feel that we are liable for any false, misleading or inaccurate information being sent through and request this complaint to be closed.
  

• Initial Complaint

  Date:07/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because this is a bait and switch sales tactic. The dealership is adding over 42% to the advertised price with tax+fees.
  

  By definition: In a bait and switch sales tactic that involves hidden fees, a seller advertises a product or service at an attractively low price, intending to lure customers in. However, when customers are ready to make the purchase, the seller introduces additional fees or charges that were not disclosed in the initial advertisement or were hidden in the fine print.

  Here's how it typically works:
  Attractive Offer: The seller advertises a product or service with a very low price to grab the customer's attention. This could be a special deal, discount, or promotion that seems too good to pass up.
  Customer Interest: Intrigued by the low price, customers show interest in the advertised item and may start the process of purchasing it.
  Hidden Fees Revealed: As the customer proceeds with the purchase, the seller introduces additional costs, fees, or charges that were not clearly stated in the initial advertisement. These fees are often buried in the terms and conditions or fine print.
  Pressure to Buy: At this point, customers may feel pressured to go ahead with the purchase despite the unexpected fees. They might believe they won't find a better deal elsewhere or may have invested time and effort in the process already.
  Higher Price Paid: Ultimately, customers end up paying a higher price than they originally anticipated due to the hidden fees, and the seller benefits from the deceptive tactic.
  This tactic is misleading and unethical because customers are manipulated into thinking they are getting a great deal, only to discover hidden costs later in the process. In many jurisdictions, such practices are illegal under consumer protection laws to ensure transparency and fairness in business transactions. Consumers are encouraged to be cautious and read the terms and conditions carefully before making any purchase to avoid falling victim to bait and switch tactics with hidden fees.
  

  Source: using ************************

  
  COMPARISON
  DEALER
  2023 KX 450
  Sale Price  $6,299.00
  Gov't Fee  $168.47
  Proc/Doc Fee  $197.00
  Freight  $425.00
  Dealer
  Surcharge  $200.00
  Taxes 8.5%  $ 535.42
  Total OTD Cost  $7,824.89
  Total Addt'l
  Fees  $1,525.89
  Addt'l Fees
  w/out tax  $990.47
  Addt'l Fees
  w/out tax (%) 13%
  Total Tax+Fees
  % 24%

  
  
  OWEN
  MOTORSPORTS PRICING
  2023 KX 450
  Sale Price  $4,999.00
  Total added
  fees w/out Tax  $1,696.09
  Taxes 8.5%  $424.92
  Total OTD Cost  $7,120.00 
  Total Addt'l
  Fees  $2,121.00
  Addt'l Fees
  w/out tax  $1,696.09
  Addt'l Fees
  w/out tax (%) 24%
  Total Tax+Fees
  % 42%
  
  
  
  Sincerely,
  
  
  
  Ryan Bright

  

  Business Response

  Date: 07/25/2023

  On all our website inventory we do post the following disclaimer that means to avoid just this situation.  

  
  Due to continued challenges across supplier networks as well as increasing logistics costs, product pricing, freight charges, specifications, and features are subject to change at any time without prior notice. Please confirm all information with your local dealership.
  Price, if shown and unless otherwise noted, represents the Manufacturer's Suggested Retail Price (MSRP) or dealer unit price and does not include government fees, taxes, dealer vehicle freight/preparation, dealer document preparation charges, labor, installation, or any finance charges (if applicable). MSRP and/or final sales price will vary depending on options or accessories selected; contact the dealer for more details.
  Images, where available, are presented as reasonable facsimiles of the offered unit and/or manufacturer stock images. Non-standard options or features may be represented. No guarantee of availability or inclusion of displayed options should be inferred; contact dealer for more details.

  
  Also as the customer has stated, he agreed to pay the price and was about to pay, both statements indicate that the customer was informed of the total price before any paperwork was begun.  As to the false advertising claim the price of the motorcycle was $4994 and as stated on the page and as stated in the disclaimer the total price included tax, freight, setup, and document fees for a final total.  
  

  
  

  

  Business Response

  Date: 08/05/2023

  As previously stated in our initial response the disclaimer clearly states that the price shown does not include taxes and fees.  From the Mr. ******* own calculations you will see that the final price is still significantly lower than the competitors for the item in question.  Additionally we believe there is some misunderstanding of the term “bait and switch” as defined by the Cambridge Dictionary, it is a method of selling in which a product is advertised at a very low price to attract customers, who are then persuaded to buy a different product at a higher price.  We never attempted to do this, we offered a unit at a low price, we charged the same fees and taxes as the competitor, and fully disclosed this to the customer.  Additionally as noted before our disclaimer clearly states that:

  
  Price, if shown and unless otherwise noted, represents the Manufacturer's Suggested Retail Price (MSRP) or dealer unit price and does not include government fees, taxes, dealer vehicle freight/preparation, dealer document preparation charges, labor, installation, or any finance charges (if applicable). MSRP and/or final sales price will vary depending on options or accessories selected; contact the dealer for more details.

  
  As a result we consider this a closed matter at this time as the customer is seeking no resolution other than an admission of a practice that we do not employ or encourage in any way.