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Business Profile

Wireless

M & H Wireless

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new pair of Apple AirPod Max in the color black (along with multiple other items) and were sold a faulty pair of headphones that cant produce audio (clear) for calls. When I noticed I called that day and was told by the manager (****) that I could return the headphones Tuesday/Wednesday when I came in and picked up my privacy screen since the one Id purchase that day was faulty also and didnt not provide privacy. However, when I went up there today (Wednesday) I was denied a refund and offered to sale them to them at a lowballed price.

    Business Response

    Date: 04/01/2025

    Good afternoon, My name is **** and this is my response to the complain that was made by a customer on march 5th, 2025. Customer bought two pair of apple AirPods max and was disclosed our no refund policy, before customer left the store we made sure they tested out the product and left the store 100% satisfied. Two days later she called requesting a refund which I kindly denied but told her she can come in to work something out. It turned out she bought another pair at ***** for a lesser price. The product worked perfectly fine and when tested I notice they were in fact not the same ones which I questioned her husband about he did not want to answer and called her which she then denied my allegations. I offered to give her 280$ even if it meant a loss to keep her happy , she rejected my offer. 

M & H Wireless is NOT a BBB Accredited Business.

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