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Business Profile

Accountant

Agile Tech Solutions, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Early last year, a "*******" called the office claiming to be with QuickBooks, asking for a payment for a renewal for the license. He told our office manager that we needed to renew the license, which he claimed was separate from our QB file itself. He provided an 833 area code number, which when called has an automated voice that says: "Thank you for calling support for accounting software" The charges that hit the provided card were: $599.99 on 3/9/2022, $699.99 on 7/29/2022, and most recently $649.99 on 2/6/2023. The description on the charges says 'QBSUPPORT *********** IL', which is what made us aware of Agile Tech Solutions, which we had never heard of before. We looked up the Agile Tech website, it initially looked legit but still has a number of randomly capitalized words and other grammatical errors. It claims to help people with their QB file, but ******* presented himself as with Inuit itself, not an affiliated company. When we looked on Intuit's customer account portal, it was no surprise that the above-mentioned payments were not listed. We only had a $507.80 renewal charge and $35.55 sales tax fee for last year. We are working with our bank to dispute these charges, but I want to make future potential targets aware of this scam and to hopefully lower this fraudulent company's A+ rating. I'm unsure how that is even possible, considering what this company is capable of.

    Business Response

    Date: 04/20/2023

    Dear BBB

    Sincere apologies for the delay in response. We are in touch with the customer and trying to resolve the complaint.  Will send a follow up email soon

     

    Regards

     

    Quality Team 

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding Agile Tech Solutions claiming to be QuickBooks: On 4-23-21...$2,147.58 was withdrawn out of our checking account for a 3 year subscription; 8-18-21...$1,199.99 for yearly subscription; 10-27-21...$749.99 for Payroll Updates; 4-12-22...$2,499.99...subscription; 4-21-22...$499.99 for support; 8-22-22...$1,199.99 for yearly ********************** Updates. We have used Quick Books for about ************************************** ****. Within the last year, I started receiving calls from a guy named ***** saying he was with Quick Books and he was my account manager and then a few months later, I received a call saying my new account manager was *****. When I asked ***** why I was getting new account managers he would say, "Well, they are your account manager and I'm over them. As I look back, there were a lot of Red Flags that didn't make sense! The most recent charge came thru on our checking account 9-22-22 in the amount of $795.99 for QB Support which thankfully, I caught, and it was returned as an unauthorized transaction. When I talked with our Bank, they gave me the name and phone number that the *** was coming from. I called and talked with them and they asked me if I was familiar with Agile Tech Solutions and I told them I had never heard of this company. The person I talked to gave me the dates and amounts of the transactions that Agile had taken out of our account. I then contacted Intuit Quick Books and I was told that our billing from them was only once a year in the amount of $549.99. This amount includes our annual subscription and annual support. While I was on the phone with Intuit, they actually checked the BBB website and found that Agile Tech Solutions was possibly a scam company and they suggested that I contact my bank to put a Block on transactions from Agile Tech Solutions and possibly try to file a claim against them. At this point, I am asking for advice as to how to handle this situation.

    Business Response

    Date: 10/10/2022

    Dear BBB Team 

     

    We are in touch with the customer and trying to resolve it amicably and we just need a few more days

     

    Quality Team 

Agile Tech Solutions, LLC. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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