Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a bill. I PAID the bill and its around 35 dollars and then I get another bill - without any information about why or for what

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service was 4/26/2024. My 5 year old went in for a routine dental procedure that required anesthesia. The protocol they told me was that he would be monitored until waking up. What happened was they couldn't wake him up in time so they had me carry him out. They didn't check his vitals or do anything to make sure he was safe. Instead of 20 minutes to wake up it took him over an hour and a half. I was belittled as a parent and told that my concern wasn't valid, even though my child had not experienced anesthesia before. When voicing my concerns about his health- ******************** ignored my concern about not being able to wake my child up and told me that he would, "get over it." As a parent I'm mortified that ******************** is allowed to work with children who cannot communicate. It seems as though he does not have the physical well being of his patients in mind. As a professional who works with families with children that have complex needs, no thank you.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a routine colonoscopy and followup endoscopy on 3/21/24. Per ***: Anesthesia services bill with a combination of routine and medical diagnosis. This provider is itemizing the bill and charging for each service or supply separately. There are charges for the oxygen tank and tubing, IV poles, sterilization supplies ETC. This is allowed, however, when they bill like this each service is applied to the benefits. If that service is not ACA approved to be paid as routine it will have to be paid based on place of service billed. If the provider had billed the service all under the one bulk anesthesia code then *** could pay it under the better benefit.I asked ******** in billing at MA to recode and resubmit and they refused.Per EOB: I may owe $387.72. MA billed $222.72. I asked ******** in billing at MA to recode and resubmit and they refused.I requested an itemized bill from MA.I am also seeing a copay applied when there should not be any copay.*** stated that they reported this provider to their network and suggested that I report to the BBB for shady business practices (billing for poles, pumps, etc.)I called ******** again on 5/16/24 to explain the predicament and she said that I am being billed because of the endoscopy and not the colonoscopy (which is not true based on the services as well as the *** explanation of the claim). She volunteered to write off 35% of the amount billed as a courtesy so instead of $222.72 I can pay $144.77. I then paid the $144.77 by giving her a credit card over the phone.I am seeking reimbursement of the $144.77 given the refusal of MA to resubmit the claim to *** as one summarized anesthesia services charge so that *** will pay the claim at the 100% per my health insurance policy. My husband also had a similar situation with a completely routine colonoscopy the month prior, and we have already filed a complaint for that.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a routine colonoscopy on 2/21/24. Per *** insurance, this procedure and related anesthesia should be covered at 100% with no deductible.Mobile Anesthesiology required a prepayment of $147.50 which was made on 2/16/24.The EOB from *** for this provider showed that I may owe $382.55. This amount should be $0 per policy coverage of the procedure.Received a bill from MA for an additional $69.95 (with the prepayment that totals $217.55) with no detail, just an amount.Spoke with the claims specialist at *** and she explained that the way that Mobile Anesthesiology billed is causing the issue. They charged by line item instead of as a total amount summarized for anesthesia services.I spoke with ******** in billing at MA and asked them to recode and resubmit and they stated they don't work that way and will not do that. If you look at the line items on the **** you'll see that the procedure codes are vague and many of them are not specified (I googled each code obtained from the *** claim detail). For example, I am being billed $165 for "infection control supplies". I am also seeing a copay applied when there should not be any copay.*** stated that they reported this provider to their network and suggested that I report to the BBB for shady business practices. ******** volunteered to "write off" the $69.95 bill but they will not refund the prepayment that was made. They also have not provided any itemization for the amount being billed. So at this point, I am seeking reimbursement of the $147.60 that was prepaid given the refusal of MA to resubmit the claim to *** as one summarized anesthesia services charge so that *** will pay the claim at the 100% per my health insurance policy. My wife had a procedure the following month and experienced the same issue and will be filing a report with the BBB as well.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a colonoscopy last July 26-2023 ************ has the worse billing , and trying to talk to anyone is non existent.They coded the procedure wrong and my insurance covered the entire process after the correction was made . I paid my liabilities from what I owed back in Dec 23. It took that long for this company to get it right . Now I get another bill saying I owe additional money for a medical tool they used . They submitted another claim this March 24 to my insurance . My insurance paid out the 85% . How can this company keep rebilling for this service ? Its never ending with this company . I finally emailed that I was disputing this charge and then I get to speak with a person at office finally because I denied payment . Her name ******** . She told me my insurance reissued the charge . That was wrong . How they handle billing is very disturbing and not trustworthy on customers bills . My insurance company was notified and told me they paid out additional money for this new claim . . I just dont trust this company. How will I know that they wont keep reissuing new charges ? A different tool was added to my bill by this company . I feel this is fraudulent. How do I know what tool is being used in a procedure that is routine . I dont want to pay any more money to this company. Its a 11$ charge and its the way this company handles claims that disturbs me . Not trustworthy at all .

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Colonoscopy procedure 11/3/23. Mobile Anesthesiologist sent 2 bills indicating total due of $722.47 & then another bill stating seriously delinquent for $358.47 & that they will be sending to collection agency.BCBS send $932.33 to Mobile A on 12/20/23 which was obviously for more than what they billed BCBS. No one is ever available at the phone # for Mobile A of ************. Their website only offers a link to make a payment which is very detrimental for the public/consumer leaving one no choice but to pay what is due.No breakdown provided of why any amount were ever due for a procedure which requires anesthesia.I have had at least 4 colonoscopy procedures and NEVER have I ever had to pay for anesthesia when this is needed for this type of procedure **************** Blue Shield paid MORE than what their initial statement reflecting.I feel that Mobile A is taking advantage of the general public/consumer with the threat to place a collection on the consumer. I have been in the mortgage industry since 1979 & understand fully what this can do to someone's credit. I am NEVER had a collection 'threat' in my life.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get a colonoscopy and mobile anesthesiologist performed the sedation.A bill came in from both my insurance for the colonoscopy and this place separately for the sedation. I paid both due to being naive about medical billing and assumed people knew what they were doing.I later learned that preventative maintenance was 100% covered so i contacted dupage medical group(duly) and the doctor acknowledged the incorrect code and changed it to preventative . I was issued a refund from duly for what i paid, but they stated for mobile anesthesiologist i had to contact them. ******** at ********** gave me every reason they would not refund, even claiming that the doctor did not change the coding, so i had her wait on the line w/ me where we called duly and the fully confirmed the code was updated *** preventative. ******** basically tells me too bad they can not refund and there was nothing i could do about it. She was saying there was nothing to refund, where i said you do understand i paid mobile anesthesiologist close to $500 directly and you have my money, and you are telling me i just am not getting it back even though we have just confirmed this was recoded to preventative. She acknowledged and said there is nothing I can do. I will be having an attorney deal with this out of principal if not resolved. Terrible company that openly admits they are taking money they should not have from me.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/2/22 I received a nasty letter from the billing **** stating they had sent "several statements regarding this balance and have received no response from you." Both statements are blatantly false. I had my colonoscopy in March (given NO choice of anesthesiologist companies). I received my only statement on June 16. On June 17 I attempted to contact them at the phone number given, and left a message. No response so I called again on June 21. I spoke to ********, and explained I was unable to pay my portion in full all at once ($377.66) and wanted to set up a payment plan. She was rude, utterly unhelpful (& I seriously doubt she even recorded that I would be paying $50/month on the 25th of each month). I have made 2 payments thus far (prior to 7/25 & 8/25). These payments were received and processed, proven by the rude letter they sent as the balance now shows $277.66 in that letter. I called this morning to get this straightened out, and got another voicemail. Have not yet heard back. This is not the first time we have had a terrible time with the billing ****/company. We will continue to pay $50/month until this is paid off. I do NOT want to receive any more nasty letters from this place, especially because they outright LIE in their nasty letters. They need to note our payment plan in their system, and discontinue all letters to us (statements are ok). Thank you!