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Business Profile

Apartment Rental Services

Eden Commons

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2nd, 2024, I filled out an application at Eden Commons for Apartment *****, which was available to rent on the website. I paid 350 dollars via debit card for a "move in" fee and 60 dollars for the application fee. As of August 21 st 2024, I have heard nothing about the status of my application, and they have taken this money. On August 16th, I politely sent an email to the leasing manager, *****************************, asking about a status, and I was completely ignored. Also, *********************** and ********************* were copied on the email and they have ignored me as well.At this point, I want a full refund for the 350 dollar "move in fee" and the application fee of 60 dollars, which was never reviewed. This is a total of 410 dollars I want the refund issued to the debit I used, which is ending 1108.I am very surprised that this is the way they do business at Eden Commons since the initial tour of an apartment went so well. The number of people leaving ************* is unprecedented, and now I'm realizing some of the reasons why that is. Besides the high violent crime rate, the way people do business here is dreadful. Sincerely,*************************

    Customer Answer

    Date: 08/22/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *************************

Eden Commons is NOT a BBB Accredited Business.

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