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Business Profile

Apartments

Roosevelt Square Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************** and I'm a tenant with Roosevelt Square, address **** W Roosevelt ****************************************'m sending this email regarding to a refund I was supposed to receive from **** Services now in the amount of $85. The laundry vendor is used by Roosevelt Square and us tenants load money onto a cash card to do laundry in our building. We have to load money into the vending machine to add value to our laundry card, but for some odd reason the machine has been taking the money without the value being added. I have 4 incidents that I reported since February and nothing has been done to resolve the issues and get my money back. On February 17th I went into the office at Roosevelt Square to load $20 to my laundry card (#*******) but the machine got jammed and my money got stuck. I reported this to the front desk receptionist and was told to come back on February 24, 2023 to receive the $20 back. On February 24th I came back into the office and was given a new card (#*******) to try, but still no refund. I proceeded to add $25 dollars the machine took the money again without loading the value to the card. The receptionist stated she would contact me back when the vendor comes in to get my refund and took all my information down again. It has been over 30 days no refund or no update. On today May 15, 2023 I goes into the office to see about my $45 refund, I was given a 3rd card and was told the machine was fine, and that everything should work. my $20 gets stuck again, I was given a new card, and I was told to use the app to load the money instead. I add $20 on the app to my 3rd new card which # (0006212-110) still doesn't work when I tried to use it at the laundry facility in my building. So now it's $85 total that I'm requesting an immediate refund for. This has been on-going since February, over 30 days now with still no resolutions and no refund. So please assist on my refund of $85.00 I really need help getting this issue resolved immediately.

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