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Business Profile

Appraisal Management

Stellar Property Management

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellar Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stellar Property Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live at *************************************. The property management is called Stellar Property. Yesterday we noticed our unit was blowing out cold air. We emailed Stellar asking if there was a problem. Someone from the condo board (not Stellar) emailed back, saying there were repairs being performed and they shut off the heat in response to the noise. Tenants were NOT informed by Stellar, and the heat is currently still off. Last night got down to below 40 degrees. I personally spoke with other tenants to confirm they were also not made aware of this. Stellar has given no indication of when the heat will be turned back on. While I'm aware this upcoming weekend will not be so cold, that doesn't change the fact that the past few days and tonight will be cold, and we don't know if we will have heat. We have argued with Stellar in the past about communicating with the residence about when things like this happen, but they still neglect to do so. As of this morning, Stellar still has not responded to us. Please work with them to get to the heat turned back on until the official start of the "cooling" season, which I believe to be in June.Thank you.-***************** *******************

    Stellar Property Management is NOT a BBB Accredited Business.

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