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Business Profile

Art Gallery

Ken Saunders Gallery Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2023 I signed a contract with Mr. *** ********************** of *** ********************** Gallery. The gallery is an art glass gallery and I have had many years of contact with Mr. ********************** as a collector of fine art glass. Our contract agreement came about as my husband and I were selling our home and need to divest of many pieces of art. Mr. ********************** was going to be taking 7 pieces of art to try and resell for us. Prices were settled on and we agreed that he could have 25% of the sale per piece. The agreement (contract) includes "at its cost wall to wall insurance coverage, for the Artwork using a standard fine arts commercial insurance policy. Consignee must report to the Consigner any damage as soon as is practicable. ********* agrees to enable Consignee at its option, to submit and pursue a clam directly with the Consignee's insurer. The Consigner shall be named as a mutual insured party. Consignee's potential liability to Consigner shall be limited to the retail Price." My contract with Mr ********************** ended on April 30, 2024. A few days prior to April 30th 2024, I notified *** that I would be ending the contract with him and that *********************** Fine *********** Services, in *******, Il. A date with ******* was set up, and as per the contract, Mr. ********************** was to deliver the art to Cadogan at ************************************ At the time of delivery, ******* received only 6 pieces of our art. We came to find out that one of the pieces of art had been broken but only a few day later. Mr ********************** never volunteered that one broke and claimed he did not know about the breakage as on of his helpers broke it and never told him. The piece broken was a *************************** and the piece was to be sold for a price of $5,000.00 or higher. Mr. ********************** has refused to pay us for this piece and will not respond to my letters or emails. At one point he did make an offer but we have not had any communication on this offer. I am fed up with him. I do believe he is not doing well and does not want to claim insurance

Ken Saunders Gallery Ltd. is NOT a BBB Accredited Business.

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