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Business Profile

Art Schools

Lillstreet Art Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2024 I registered for Soda II: Advanced Soda Firing class on the web. I was later told that I didn't have the necessary prerequisites and an alternate class was suggested. I agreed with that. The organization applied the money towards the new class and that resulted in a credit of $70. However, I have not been able to apply the credit during future registrations. 9 months later the credit remains. And, when I ask for a refund I was told it is beyond the refund time limit/ refund policies don't allow refunding in cash/ check or credit card transaction.I have included communication with the organization regarding trying to apply the credit code at the time of registration. And, further attempts to get the money back.

  • Initial Complaint

    Date:01/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm sad that I have to write this complaint of Lillstreet.I tested positive for Covid as a new session 5 week session was starting. I immediately reached out to the Lillstreet to ask about their policy. They said you can return to class when you test negative or they will issue a studio credit. I was still testing positive for class the following week and requested a studio credit. Weeks went by and they requested a picture of my positive Covid test, I sent a picture of the test. Then they wanted more pictures of more positive tests, that I didn't have at the time as I was not taking pictures of every test that I took, only what my job required to submit for return to office. Then ***********************, Director of ******* Services, replied informed me that they would not offer a studio credit because I didn't follow the policy, despite me following all of the instructions that were provided to me when I shared the news of the positive test. I really wanted to become part of the Lillstreet community and it's frustrating that I have to come here to warn others of how they treat students.I've attached all of my email exchanges so that BBB can see that I followed Lillstreet's request and then the goalposts were continuously moved by Lillstreet.

    Business Response

    Date: 01/18/2024

    Dear *******,

    We sincerely apologize for the subpar experience you encountered at Lillstreet, which does not align with our established standards. Upon thorough review of your case, we acknowledge that our staff failed to adequately communicate our complete and accurate COVID-19 policy, resulting in an unfortunate miscommunication.

    While a 50% credit for the class had already been issued by our staff, we want to express our commitment to rectifying the situation. Consequently, we have now issued the remaining 50% to address the confusion and inconvenience caused. In light of this incident, we are currently in the process of reassessing our covid-19 policy and will be implementing clearer communication procedures for our customer service staff.

    Your satisfaction is of utmost importance to us, and we value each of our students. We sincerely hope that you will consider giving our studio another opportunity, and we assure you that we are taking proactive measures to enhance the overall customer experience.

    Thank you for bringing this matter to our attention, and we appreciate your understanding.

    Sincerely,

    *************************

    Founder & CEO

    Customer Answer

    Date: 01/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Lillstreet Art Center is NOT a BBB Accredited Business.

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