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Business Profile

Assembly Services

Allied Assembly Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assembly Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased electric bike from *******, the sales person said that the bike in not assembled at the time but the company that assembles is in the back of the store and if I would like to wait they can assemble it for me. I agreed on the wait time and after about 20 minutes the bike was ready. I asked the sales person if my son can ride the bike when we get home, he said yes. When we got home my son made a few circle around and and came bake home. We put the bike to charge as instructed over ******** the morning my son took the bike for a ride about 100 yards from the house the front wheel fell off, my son fell from the bike, broke his collar bone, glasses and iPhone. The neighbors heard him crying and came to help. We ended taking my son to emergency room and returning the bike at the same day. I made the claim and ******* sent me a letter saying to contact Allied Assembly Inc. ******* stated that the supplier or its insurance company will be responsible for the investigation and resolution of this claim.On July 25th I received a call from Allied Assembly Inc, at that time I was on business trip and wasn't able to talk, we agreed that they will call me the next day. I called them many times, sent a few emails unfortunately I was unable to get in touch of them, nor did they call me since that first call.

    Customer Answer

    Date: 12/16/2024

    Attached is the letter from ******* and the pictured of the bike 

Allied Assembly Inc is NOT a BBB Accredited Business.

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