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Business Profile

Assembly Services

Assemblers Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assembly Services.

Complaints

This profile includes complaints for Assemblers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Assemblers Inc has 2 locations, listed below.

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    • Assemblers Inc

      2850 W Columbus Ave Chicago, IL 60652-1620

    • Assemblers Inc

      5139 W 73rd St Bedford Park, IL 60638-6613

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      0n July 18, 2022, I contracted with Assemblers Inc., to arrange assembly of a gazebo on my back patio. The assembly amount of $838.95, was immediately charged to my account. On July 28, 2022, their employee arrived at my home to complete the assembly. During the process, he allowed the connected framework to fall to the ground splitting and splintering the wood in various areas. The gazebo was damaged beyond repair. The installer left my home leaving the wood and various parts from the assembly scattered about my patio along with discarded boxes and trash on the ground beside my home.After contacting them, Assemblers Inc., promised to replace the gazebo with a new one, assemble the new gazebo as contracted, and haul away the damaged unit and trash. They assigned ******************************* *************) to "manage" the process. However, since that time nothing has occurred. Several promises have been made related to next steps and for a tracking number for the new ordered, but to date nothing has occurred. They are now non-responsive to my call for an update. I am usually told that a manager will contact me shortly, which never happens. Today (August 8 2022), I stayed on hold for nearly an hour waiting for a manager to address the situation and provide an update or feedback and still received no response. I was told a week ago that I would be given a tracking number for the replacement item, but nothing has occurred. Everyone in the organization is completely nice when you do talk to them, but it's just air, nothing is ever accomplished. The customer is not a priority. For nearly two week, the broken gazebo and debris remain in my backyard even after they promised to pick it up. They have sent a supervisor to my home to take pictures of the damage, yet there's been no concrete follow up to address the situation. I have been dissatisfied with their poor response, mismanagement, consistent lies and promise.The gazebo was ordered from ****** for $1767.99

      Business Response

      Date: 08/09/2022

      I think you files this complaint with the wrong Assemblers Inc. We are located in ******* and do not provide the services you requested. Please try the Assemblers Inc with Headquarters in *********. Sorry 

      Customer Answer

      Date: 08/09/2022

       
      Better Business Bureau:

      My complaint is still valid.  For some reason it was sent to the incorrect BBB Office.  This is for the BBB Office in *********** **.  If my complaint cannot be forwarded, I will resubmit to that office.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. The message was routed to the incorrect office of the BBB. 

      Sincerely,

      *************************

    Assemblers Inc is NOT a BBB Accredited Business.

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