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Business Profile

Attorneys & Lawyers

AttorneyShield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a full year membership. I almost was an investor in the service. Service has had multiple short comings. **************** representative hides behind emails, doesn't ask appropriate questions and uses bad information for red herrings. I paid for a service where the attorneys weren't providing the advertised services. There isn't a proper customer service contact method. An attorney lied about my interaction with her while being abusive on the phone. To cover up her behavior, she lied about my statements to her. When customer service was contacted they lied about my interactions with her, never addressing or asking questions related to my concern. They then lied and said I only paid $14 and my card was declined. I paid for the previous service on a monthly basis to see if I wanted to invest in the company. I continued the service for myself by purchasing a yearly membership. The service is advertised as providing emergency support with police malpractice issues. I never received that service and in one instance my confidentiality was breached. I paid for the yearly membership and almost invested $1000 as an investment through a separate platform. (My potential investment is irrelevant to this purchase other than providing support for a belief about what the company would offer as a service) . The company is denying that I paid for a yearly service, has suspended my account, and hasn't remedied the harm they caused by the lack of meeting the advertised service.

AttorneyShield is NOT a BBB Accredited Business.

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