Complaints

This profile includes complaints for PHMG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PHMG

  401 N Michigan Ave Chicago, IL 60611-4255

  
• 

  PHMG

  5700 - 100 King St W 1st Canadian Place Toronto, ON M5X 1C7

• 

  PHMG

  401 N Michigan Ave Ste 1725 Chicago, IL 60611-4742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were a customer of ******************** for many years. Our restaurant completely closed down in February. We gave PHMG notice we needed to cancel due to closure. I was told I needed to furnish tax documents proving we were closed. Totally crazy. I am not giving someone my tax forms. I provided multiple other proofs- our public closure announcement, all of the online search engines showing we were permanently closed, etc. No one has responded back to my emails in almost 2 months but they continue to charge a CLOSED business for service they are obviously NOT using. This is an awful way to treat someone who was a long term customer.

  

  Business Response

  Date: 05/10/2023

  Hi ******,
  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we strive for.
  I can see from your account that we have accepted evidence that your business is now closed, therefore there is no balance left to pay on your account.
  Before closing your case, I wanted to let you know that all client feedback is taken seriously and applied to help ** improve our services in the future.
  Thanks again,

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company was solicited by a *********************** to start a program that added professional voice messages to our phone system. We had been on a voice over internet phone system for many years. ***** promised this would enhance our business and he would do the setup work. It turned out he was just the salesman and the company was located in ********** *******. Except for the time difference, the initial setup was OK. At the time we had 5 offices and quite a few more user than we do today. In about 2020 I realized that this program was too expensive to continue. I didn't have contact with ****** any longer, so I sent an email to the rep I had on file. I was told I had missed the date to cancel the 36 month agreement and was automatically renewed for another 3 years. To that point, I had not realized that the clause was even embedded in the original electronic contract. After some talking the rep said all they could offer is a new monthly offer. I had no choice to agree at that time. In the past 3 years it has been hit and miss with support and updates on PHMG's part. This is a small portion of my job responsibilities. I lost track of it again. Earlier this year my credit card number changed. I refused to give them a new one when the emailed me in late February.There are many other complaints on BBB that sound like my same story. They don't call you until after the contract date expires. Then they try to offer another deal. Today a guy named **** let me know I had to accept his offer or pay $4,179.92. They will not accept a statement that I don't want to do business with them anymore. *******************

  

  Business Response

  Date: 03/22/2023

  Hi ***,
  
  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we strive for. I've had a look into your case, and passed this on to our Head of Client Support, who will get in contact with you shortly to work with you to resolve this. I also wanted to let you know that all client feedback is taken seriously and applied to help us improve our services in the future. 
  
  Thanks again,

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19614789
  
  I am rejecting this response because: They won't accept a cancellation under any circumstances. There are many complaints on BBB and other sites. They say there is a cancellation clause in the fine print of their contract. I have tried to cancel many times. They always throw a big penalty number at you and then offer a "Better Deal". I just want to be done with their service and feel I have given them proper notice. 

  Other businesses may have similar cancellation rules, but don't intentionally stay silent until after the arbitrary date to cancel. Then they come out from under the rock and say "We got ya again"
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/02/2023

  Hi ***,
  
  Thank you for reviewing our reply and coming back to us. I can see from our files that we haven't received a reply to the email from our Head of Client Support, and we have reached out again. For us to be able to resolve this for you, I would encourage you to reply to this email. I hope we can come to a resolution that works for us both.
  
  Thanks again,

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for 36 months of this companies services. We did later find out that the price is very high compared to other companies with the same service. I take responsibility for not doing my due diligence. We have paid for this service for almost 4 years by accident. At the 36 month **** I believed we would be done with the contract and done with the service that we signed up for and was not watching the charges through my account that my accountant was keying in. When I realized today that I was still paying after my ************************************************************ that since I did not contact them during the 42 day window last year (during COVID when people were having tons of personal and business issues) that we are now in a new **************************************************** any customers as you can see in all the other complaints. It must be in some tiny print somewhere in the contract. This is horrible business practice and I am not sure legal in this country. I will be sending this contract to my attorneys. I would rather spend money to pay my attorney than to give these thieves anymore money. This company preys on people with their charming personalities and accents to scam the customers into paying exorbitant fees and a contract that is very difficult to get out of. There are a ton of complaints on the BBB site and the answer from this company is always the same. I hope other companies read these complaints and are smart enough to get away from this company!

  

  Business Response

  Date: 03/09/2023

  Hi ******,
  
  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we aim for. Our contract terms are set out to ensure you have continuity in your productions and include full details of the cancellation terms therein. I can see you've been in touch with our Client Support Team, and that weve offered some options for you but havent heard back from you yet. I encourage you to reply to our Client Support Director so we can get this resolved for you. I wanted to let you know that all client feedback is taken seriously and applied to help us improve our services in the future. 
  
  Thanks again,

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19514764
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in October of 2022 to cancel our contract that was for 3 years and I was told to call back in December that it was too soon to cancel, I called in December of 2022 and was told that it was too late and my contract has rolled over for another 3 years! They offered me a discount but that is not what I want, I just want to cancel and never do business with this company ever again!! I have uploaded a document from PHMG from today stating our extend contract and offering us a discount. Thank you

  

  Business Response

  Date: 03/01/2023

  Hi ******, 
  
  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we strive for. Your complaint was passed to our *********** Director to discuss your options, and I am happy to say weve agreed upon a solution for us to continue working together. I also wanted to let you know that all client feedback is taken seriously and applied to help us improve our services in the future. 
  
  Thanks again,

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19456658
  
  I am rejecting this response because:
  I have fulfilled my contract that was for a three years, they are trying to extend my original contract which I do not agree with! 

  I gave them plenty of notice back in October of 2022 and they said it was too early to cancel and then told me to call back in December 2022, which I did!

  Then I was told I was too late! seems as though they are trying to make there own rules to accommodate them, And looking at the reviews here on BBB,

  it seems as though they are doing this to a lot of other companies, trying to keep there contracts going because they can't hold on to customers legitimately! 

  I want to terminate any contract they are trying to hold us to and never do business with them again!
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/17/2023

  Hi ******,
  Thank you for getting back in touch with us. I've looked into your case, and we were under the impression you had accepted a resolution to your complaint. I have forwarded this on to our Head of Client Support who has been in touch to aid resolution. I would encourage you or your team to respond to this email so we can finally resolve this for you. Thank you.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our situation is very similar to that of just about every complaint here. Mostly to the referencing of dubious contract beginnings, with held information, very small print and misleading sales practices. We have not actually used the service for studio or recording in over 2 years. We have taken the last recording off the our system and made the request for cancellation. Every tactic to keep us from cancelling has been applied. I called in the week prior and was given the run around and did not have access to the original contract from 5 years prior. Even the last email back: PHMG: *********** ***************************** <********************************************************>As discussed I dont know how this make sense inline with our first conversation. If I send this account for cancellation in its current state you will receive an invoice in around 14 days for the remainder of the current active agreement which as it stands is due to run up until at lease 01/10/2026. This would equate to a final invoice of around $7000 dollars as PHMG have already purchased your licence agreement for your 3rd term that you are currently in already currently still using the production.If you had wanted to hault this 3rd term we would have needed your cancellation notice 42 days in line with your Ts and Cs prior to the 01/10/2023. Your notice did not come in until the 01/13/2023.As I have mentioned in this email and when we spoke on the phone it does not make sense to flush what I consider a large sum of money and receive nothing from ourselves.Or, speak to myself and I will do my best to look at the financials and other areas to see if I can offer a reduction and increase in service.Are you available to talk?Kind regards ***************************** to PHMG ***************************** <********************************************************>So, you're telling the contract renewed 01/10/2023? I missed the cutoff by 3 days huh ? Mean While Ive been trying to cancel since before that date. How convenient. SHAM....

  

  Business Response

  Date: 03/01/2023

  Hi *******,
  
  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we strive for. Our contract terms are set out to ensure you have continuity in your productions and include full details of the cancellation terms therein. I can see that our *********** Director has called and emailed you but we havent been able to make contact. Weve now emailed over a proposal for us to continue working together and would encourage you to respond to this so we can move forward. I wanted to let you know that all client feedback is taken seriously and applied to help us improve our services in the future. 
  
  Thanks again,

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19439903
  
  I am rejecting this response because: 1st  I have not received and e-mail with a proposal.  2nd I sent the formal cancellation 3 days after the renewal of a subscriptions I haven't used in over 12 months at least.  Not one recording or script during that time period.  I spoke to some one and made it clear that I wanted to cancel and got a lot of British run around via the phone so I will not take any calls from this company.  Every thing will be in writing vie e-mail. 

  I have deleted all productions sent to me via this company and have removed all from our phone systems.

   

  There is no resolution to fix this other than releasing us from the contract and part ways.  They have no damages or loss, they haven't done anything for us in over a year and we ***** no plans to use the service 
  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 03/11/2023

  Hi *******,
  Thank you for getting back in touch with us. I've looked into your case, and our Head of Client Support has now emailed over proposed next steps including options to end your relationship with us. Once you've reviewed, let us know how you would like to proceed so we can finally resolve this for you. Thank you.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEVER, NEVER, NEVER ENGAGE THIS COMPANY! TOTAL FRAUDS! Our agreement, which was totally a useless service and was for a three-year term, ended on 01/27/2023. The primary reason we engaged them was to add professional voiceovers to our videos. Come to find out; they did not have the technical ability to marry the voice-over to our videos. I tried canceling the agreement, and I was told I couldn't. I have to wait out the term. We then sent an email canceling any auto-renewal, and we honored our three-year agreement.Come to find out they auto-renewed our agreement and continued their deductions via ACH from our account. When calling them on the phone they said I had to pay an additional $10,000 to end the renewal. TOTAL CROOKS!

  

  Business Response

  Date: 02/14/2023

  Hi *****, 
  
  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we strive for. Our contract terms are set out to ensure you have continuity in your productions and include full details of the cancellation terms therein. I can see you've been in touch with our Client Support Team, and we've reviewed your previous contact with us to identify what has been agreed in previous conversations. I can see that our *********** Director has emailed over a proposal for us to continue working together, and we are waiting your response on this. I wanted to let you know that all client feedback is taken seriously and applied to help us improve our services in the future. 
  
  Thanks again,

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19342796
  
  I am rejecting this response because:

  I do REJECT the business response per my last email to BBB; please see below. I have also included our CANCELATION email to PHMG, yet they still illegally took money from our account. Can you please re-open this complaint? Thank You!

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/11/2023

  Hi *****,
  Thank you for getting back in touch with us. I've looked into your case, and our Head of Client Support has now emailed over proposed next steps to end your relationship with us. I would encourage you or your team to respond to this email so we can finally resolve this for you. Thank you.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19342796
  
  I am rejecting this response because:

  Please see my attorney's email attached to this response. 

  Please see the attached response from my attorney ****************************  We terminated the original agreement in writing on February 18, 2021 agreeing only to honor the 36 month agreement on the original agreement to the end of it's term. We never recinded this termination. Nor did we ever again engage there services. Yet PHMG fraudulently rolled it over and took $904 out of my bank account in Janurary of 2023 claiming to begin a new 36 month term. 

  "We are terminating our services with PHMG. The reason we had engaged your company was that you assured us that you were able to provide us with video editing. You have not been able to do this and could not even add the audio to the video. Please terminate the service as of the end of January 2021. We no longer authorize you to receive any payment from us in any form:ACH, direct debit,credit card, etc. Please cease processing any and all payment forms from ************************ **** (dba ****************)."
  
  Thank You,
  ****

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT HIRE THESE CROOKS.This company will silently renew your contract for another 3 years. I told them months ago, I did not want to renew and now they can't find the email. They tell me you have to cancel in writing 42 days before the end of the contract. I'm not the only one with this complaint. I will continue to post our experience with this company all over social Media and review sites until they cancel my contract. You also cannot use their recordings when you stop their contract. All of these things were not disclosed and probable buried in the pages of fine print.THIS IS BAD BUSINESS.

  

  Business Response

  Date: 12/28/2022

  Hi *****,

  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we strive for. Our contract terms are set out to ensure you have continuity in your productions and include full details of the cancellation terms therein.I can see you've been in touch with our Client Support Team, and had accepted a solution to allow us to continue working together. We have been in contact with you since the complaint, and you have confirmed that although you accepted this, you still want to cancel. I would like to set up a meeting with our Head of Client Support in the new year to get this matter resolved, and will be in contact via email after the festive period.
   
  Thanks again,

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1, **** I was approached by a PHMG sales person who aggressively sold there services for over an hour. I finally agreed to their providing the services if I got both the service for both of my stores for the cost of one. I pointed out that he was documenting the paperwork in accordance with our agreement, to which he responded in effect 'don't worry, these are standardized contracts and I will fix it with the office later.' I also pointed out that one of my stores used plain telephone lines, to which he responded in effect 'we can work with any phone systems.' I could never get the salesperson again after he left the store that day. In the end I have been charged the full price for both locations, while the second location the PHMG technician told me I would have to upgrade my phone system/service for them to be able to service it. In short, I was told by the salesperson that I would get their service at my two locations for the price of one, while what I got was their service at one location for the price of two. Over this last weekend I saw the charge for PHMG on my bank statement and decided to cancel it, which I tried to do by email. I got a call today where a man that said my contract automatically renewed for another three years in May of this year and that I would have to pay PHMG over $9,000 to terminate the contract. From the outset PHMG has not fulfilled anything that the salesman said that they would, as such their was never a 'meeting of the minds'. In my experience PHMG has used deceitful sales tactics, and their insistence that I be held to a contract that they have never delivered on is absurd to me.

  

  Business Response

  Date: 12/06/2022

  Hi *****,
  
  Thank you for taking the time to leave feedback were sorry to hear your experience with PHMG wasnt to the standard we strive for.
  
  Our contract terms are set out to ensure you have continuity in your productions and include full details of the cancellation terms.I can see you've been in touch with our Client Support Team, and as you gave notice to cancel your contract, we have now cancelled this for you. There is no outstanding balance left for you to pay on this contract.
  
  Before closing your case, I wanted to let you know that all client feedback is taken seriously and applied to help us improve our services in the future.

  Thanks again,

  ******

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT DO BUSINESS WITH THEM. You will pay them thousands. In my case ******. When you want to cancel, they will continue to charge you if you do not delete their content. ALSO, the contract automatically renews every year without them even calling to make sure that everything is ok. Trust me move a long to someone else. YOU HAVE BEEN WARNED. NEVER DEAL WITH THIS COMANY!!!! ***** is piece of work. Needs to learn how to deal with CUSTOMERS!!! NEVER EVER AGAIN!!! They will never tell before you sign the contract that once you stop, the media and all content is theirs. Absolute crooks. Another example of how these people work is they told me" you can do as many revisions you want." I wanted to do ****************** for my other dealerships. They wanted me to sign a contract for each dealership. Absolute abuse.

  

  Business Response

  Date: 11/01/2022

  Hi *****,
  
  Thank you for reaching out, and I am sorry that you have had a negative experience with PHMG. We've investigated your complaint thoroughly, and wanted to come back with our findings.

  
  To attempt to resolve this, I passed your complaint on to ****,our Head of Client Support who has tried to call but has been unable to speak to you. Our contracts are set up to ensure you have continuity of service, and you can continue to play your messaging. Although working together would be our preferred option, if none of the options offered are suitable, we could proceed with cancelling your contract, under the terms of your contract.

  
  If you would like to discuss this further, please let us know and we can arrange a meeting with our Head of Client Support.
  
  Thank you.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18324214
  
  I am rejecting this response because:

  Because you guys are very bad business.  We were never explained that the contact auto renewed.  Also that when we quit we could not keep our recordings.

   

  You guys are crooks.  Please cancel my account.  I have already deleted the content.  You can very at ************

   

  Please never ever contact me again.

   

   

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/15/2022

  Hi *****,
  
  Thank you for getting back in touch. As I can see from your account, this has been cancelled from October 29th 2022, so you are no longer in contract with us. Your contract did not automatically rollover as you informed us you wanted this to end at the renewal date.
  
  Again, I am sorry you have had a negative experience. As our contracts are set up on a licencing basis this means you no longer have an active licence to play the productions. I want you to know we do take your feedback on board regarding licencing terms and this will help us continuously improve as a business.
  
  Thank you.

  Customer Answer

  Date: 11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AUGUST 1 , 2022 PHMG may respond quickly to complaints and they know they are cheating customers. So by responding quickly, they look like they care. They do not. PHMG uses a practice of automatically renewing contracts without the consent of the customer. We saw this clause in the contract when we signed back in November of 2019 and told the rep we were not going to auto renew. Turns out that what you tell the sales rep has no binding on the signed contract. They rep agreed to the terms we requested and did not follow up with a revised contract. We sent a cancellation notice to PHMG in ******* and they did not respond to document requesting that we were not intersted in continuing with the service. We got a phone call stating that we were auto renewed for another 3 years. I told the rep we were not interested in renewing and that we were not going to sign any contract for another 3 year term. I reminded the rep that we told the original sales rep when we first started that we did not want to auto renew. His responce was "too bad, you are already renewed" We are moving from a voice service to a video service in late October and the **** serice will not work with our system. We do not want it, we do not need it and we did not auto renew. **** practices a very deceptive business practice of auto renewing services because they know that there are customers that do not want the service and **** will not cancel a service they auto renew and without the direct conscent of the buyer, even after they were informed that we did not want to auto renew. The last call to me the rep stated that he was going to *********************** for the 3 year term that we did not request, nor did we sign up for. Dear BBB, this company should not be doing business the *****************. They practice predatory techniques and will not work with companies to cancel unwanted services that cannot be used. I am very surprised PHMG is in business the way they treat customers.

  

  Business Response

  Date: 10/24/2022

  Hi ****,
  
  Thank you for reaching out, and I am sorry that you have had a negative experience with PHMG. We've investigated your complaint thoroughly, and wanted to come back with our findings.

  
  Our contracts are set up to ensure you have continuity of service,and you can continue to play your messaging. I can see that you have previously outlined your concerns to ***, our ****************** Director who has reached out with some options to allow us to carry on working together. Although working together would be our preferred option, if none of the options offered are suitable, we could proceed with cancelling your contract, under the terms of your contract.

  
  If you would like to discuss this further, please let us know and we can arrange a meeting with our Head of Client Care.
  
  Thank you.