Reviews
This profile includes reviews for PHMG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 582 Customer Reviews
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Review fromTeagan W
Date: 10/07/2022
5 stars******************* was our main point of contact and was a huge help in creating a personalized and meaningful recording for our on-hold music through our phone system. We're looking forward to continuing to work with PHMG on our system.
PHMG
Date: 10/11/2022
Hi ******, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive such positive feedback! I have passed your feedback onto **** and the team, and we look forward to working with you in the future. Thank you.Review fromKelsie B
Date: 10/07/2022
5 starsPHMG is a great company and the customer service is even better! ******* helped me every step of the way and made our new recordings a breeze. Their team takes care of everything and makes your job so much easier! I highly recommend working with PHMG.PHMG
Date: 10/11/2022
Hi ******, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive such positive feedback! I have passed your feedback onto ******* and the team, and we look forward to working with you in the future. Thank you.Review fromAmelia B
Date: 10/07/2022
1 starAbsolutely disgusting sales practices.I am a receptionist at a manufacturing plant in ********. A woman called saying she was from a company we regularly do business with, even dropping the name of an employee there. She wanted to speak with my boss, so i put her through. Once she was talking to him, she immediately dropped the act and set up a sales meeting for PHMG.The next day, they used an edited recording of my call as the centerpiece of their sales pitch. It removed the part of her lying about what company she was from and made me look absolutely incompetent. I was never made aware that they were recording me. Thankfully, my boss saw through it, but it was still humiliating. Not to mention completely illegal.PHMG
Date: 10/11/2022
Hi ******, Thank you for taking the time to leave us some valuable feedback. I am sorry youve had a negative experience with PHMG. I want to let you know that we do take feedback from our prospects and clients seriously. Your feedback on the way we approached you and your business has been shared with the Sales team, and will help us to continuously improve as a business. If you want to discuss this further, I can arrange this with one of the team, otherwise I hope this is resolved for you. Thank you.Review fromShelly P.
Date: 10/04/2022
5 starsPHMG has done an excellent job with our phones system! ****, our account manager has been amazing with communication and making sure we have everything we need!PHMG
Date: 10/05/2022
Hi ******, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive such positive feedback! I have passed your feedback onto ****. Thank you.Review fromShannon M
Date: 10/03/2022
5 starsI absolutely love working with PHMG! I have had several account managers, but have been working with *********************** recently. She's a dream to work with. She reminds me when it is time to update our recordings and works diligently to make sure they're perfect for me and walks me through the process to update them on our end every time. She has endless patience. I definitely do not regret working with PHMG.PHMG
Date: 10/05/2022
Hi *******, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive such positive feedback! I have passed your feedback onto *****, and we look forward to continuing to work with you. Thank youReview fromVincent R.
Date: 09/29/2022
5 starsPHMG has been a very good addition to our phone system and communication to our patients. **** and ********* and all the staff have been EXTREMELY helpful, responding to our quest and needs typically within minutes of me posing the question. Cannot give the entire team enough accolades !PHMG
Date: 10/05/2022
Hi *******, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive such positive feedback! I have passed your feedback onto ****, ********* and the team. Thank you.Review from
Date: 09/28/2022
5 starsPHMG has added a high-level of class and professionalism to our branding via our phone system. **** is always very professional and responsive. We enjoy working with their entire team.PHMG
Date: 09/29/2022
Hi *****, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive such positive feedback! I have passed your feedback onto **** and the team, and we're looking forward to working with you in the future. Thank you.Review fromTa S
Date: 09/27/2022
5 stars****, yes you are so correct on this contract autorenewal...My 5 star is for *************************. Thank you so much for your services!!PHMG
Date: 09/29/2022
Hi **, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive positive feedback! I have passed your feedback onto ********. Thank you.Review fromLeanne J
Date: 09/26/2022
5 starsI am new to my company and had to get there phone systems updated. PHMG walked me through the process. They have made it easy and painless. Very helpful and always reply to my emails in a timely manner. I have enjoyed working with them so far and I am sure we will be working together in the future. Thank you!PHMG
Date: 09/29/2022
Hi ******, Thank you for taking the time to leave us a review. At PHMG we love hearing from our clients, and it's great to receive such positive feedback! I have passed your feedback onto the team, and we're looking forward to working with you in the future. Thank you.Review fromHP M
Date: 09/20/2022
1 starDO NOT SIGN THEIR CONTRACT!!!! WORST COMPANY EVER, BAIT AND SWITCH! They do a 36 month contract (ok fine) but they will autorenew your contract and tell you there is nothing you can do about it other than pay the full amount up front for the 3 year term, to cancel. despite my MANY calls and emails (10 each) throughout our contract period, letting them know my intent and wishes to cancel at our contracts end, I was autorenewed for 3 MORE YEARS AND THEIR LEGAL TEAM HAS ADVISED THEY DO NOT CARE AND WILL NOT CANCEL, I AM BOUND TO 3 MORE YEARS AT OVER $300 PER MONTH, OVER $11,000. They were very communicative during the contract, EXCEPT IN THE LAST 2 MONTHS OF THE CONTRACT - WHICH IS THE CANCELLATION PERIOD. PHMG doesn't care about your business or the repercussions of their sneaky contract terms. Absolutely unethical. Disgusting.PHMG
Date: 09/23/2022
Hi **, Thank you for taking the time to leave us some valuable feedback. I am sorry youve had a negative experience with PHMG. Our contract terms are set out to ensure you have continuity in your productions, and you can find the full details of the cancellation terms within your contract. I can see that since your review you've been in touch with our Client Support Team and we've been able to arrange a solution that allows us to continue working together. I want to let you know that we do take feedback from our clients seriously, and your feedback will help us to improve our services in the future. Thank you.
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