Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sat. Dec 17 22 I brought my car in to get looked in the morning at, for a possible oil leak and check the pan and to check the windshield washer tank and to see if theirs any other problems or leaks . No work was done on it that day to my knowledge. When we came in to get the car about around closing time because thats when the shop called us when we got there he said its not that bad gave us our estimate and said what we needed which was we needed to replace the oil pressure switch and oil filter gasket because thats what the leak was coming from the pan wasnt necessary to leave it alone just keep an eye on it That was Going to be 270$ and with wan oil filter housings gasket as well He also wrote down we need front control arm R+L and Front Links R+L a hitch will be 575 but we was only going to do the oil leak problem. So the shedule to come in the next business day which was Mon. 19 22 in the morning to get the work done I also already gave him a down payment that Saturday aslo of 100$ to save the spot . So I got the work done it took till the closing time again to call us let us know car ready she showed up where leak coming from under the car and told us we had too much oil in the car then we paid for the rest which was 170 a when we pulled off their lot to the light the hood started to smoke then we called the shop weight away because we was right there the came checked it out and they towed it back to the shop he then look under the car he pointed out a wired that connected to battery to starter said that wasnt the right wire thats why then had to leave car there over night told us he will get the right wire to it and fix it . The next day again we called in the middle of day told them what the update said he got the part its in progress then they called back said they was going to charge 190 then we anit hear nothing back from them they called us told us they had bad news we they wear starting the car and my motor start knocking then told us to come get it out Our car was wasnt like that when we brought it in or when we brought the car at all

  

  Business Response

  Date: 01/03/2023

  Dear BBB,

  This car was brought in originally to check the suspension and the oil leak. We gave the customer a long and detailed estimate of the repairs that were necessary. The car was leaking oil really bad by the oil pressure switch and the filter housing and it was practically out of oil when we checked it. The customer decided to only fix the oil leak issue. We replaced the oil pressure switch and the oil filter housing gasket. We changed the oil and then we had the car running on the lift without any leaks. The customer was called, they came in and picked up the car. The customer then called us and said their car died only a few blocks away. We got the car back to our shop and upon inspection we saw that the starter was changed recently and that who ever changed the starter damaged the main power line from the starter to the battery. Instead of replacing it, they just taped it up using a regular house extension cable, which caught fire and caused electrical damage. The customer was shown the issue and they said that it was their cousin that replaced the starter. We quoted the customer to replace the main power cable from the starer to the battery. The customer signed up for the job. We replaced the cable and the customer came to pick up the car. The car was starting do develop a rod knock (not uncommon when you run the engine for an extended period WITHOUT OIL). We informed the customer that most likely this engine is on the way out. The customer insisted that we did something to the engine. Of course, we did nothing to the engine, other than replace the oil pressure switch, oil filter housing gasket, and eventually the main power line form the starter to the battery. We are a reputable auto body repair shop that has been doing business at the same location for over 15 years. If you have any other questions please feel free to contact us. Thank you
  

  
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:8-03-2022 Amout of money:4,700 Mechanic work auto body work and frame work cause the car is over heating Nature of dispute:Im filling this because my car is still in need of work that he claim to be finish and aint trying to work out the situation when I paid him for the job Whether or not the business had tried:No I told him about the problem and he just keep trying to get money out of me for more promblems Account number:24060