Complaints
This profile includes complaints for Insure On The Spot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My sr22 ended March 19, 2022. I contacted the insurance company some time after to inform them I no longer needed the insurance. They told me to send a letter from the state to cancel the insurance, however, the state told me they only send out one letter and that the insurance company had to contact them. Today, the 19th of August, I contacted the insurance company and they refuse to contact the state. So I called and put them on 3way. The state told the insurance company what I was told and the still refuse to cancel the sr22. Looking for refund from March 19 Til now, the 19th of August, for the unneeded insurance.
Business Response
Date: 08/26/2022
To whom it may concern:
On 8-6-22, Mr. ******* ****** El submitted a payment to renew his SR22 policy. On 8-10-22, Insure On The Spot Services,**** mailed Mr. ****** Els policy. On 8-19-22, Mr. ****** El contacted our office to cancel his insurance. At that time, Mr. ****** El was informed he needed to submit a cancellation letter in order to process his request. Insure On The Spot Services, **** never received a cancel letter from Mr. ****** El. On 8-22-22, Insure On The Spot Services, ****forwarded Mr. ****** EL BBB customer statement to American Freedom ********************** Company asking to back the cancel to 3-19-22. American Freedom Insurance Company processed the cancellation notice on 8-23-22 and Insure On The Spot Services, **** issued a refund check the same day.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****Customer Answer
Date: 09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****** ElInitial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a accident on July 4th, they told me that they would be finalizing the claim but no one has contacted me since then I called and go to the voicemail. I am not satisfied with the claim process and need someone to contact meBusiness Response
Date: 09/02/2022
To whom it may concern:
Insure On The Spot Services, **** has no involvement in the claim process. The insurance companies determine the outcome and handling of all claims.
We contacted *************** Company and received the following information regarding the claim, please see attachments.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****
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