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This profile includes reviews for Aztek Automotive Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aztek Automotive Corp

  6425 S Pulaski Rd Chicago, IL 60629-5133

  
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  Aztek Automotive Corp

  11010 S Halsted St Chicago, IL 60628-3909

  

Review Details

• Review fromJorge H

  Date: 09/29/2023

  1 star

  Jorge H

  Date: 09/29/2023

  9/28/2023 I took my vehicle to Aztek for a simple Diagnostic check. I was told by *****************************, the mechanic, that it would take 2 hours and to wait for his call. I waited 3 hours before calling the shop to inquire about my vehicle. I was placed on hold and then transferred to voicemail. I called once again for the same to occur. By this point I became concerned about my vehicle so I headed for the shop. Upon arriving, I was told to wait ***** min. I waited for half an hour with no update. so I proceeded to the rear of the business and found that my car was disassembled. I was told by ***************************** some of the diagnostic readings. I told him to give me my vehicle because I was concerned about the sheer amount of time this was taking. He then told me to wait outside the business; I subsequently waited another half hour despite consistently asking how much longer and constantly being told "10 more minutes". I proceeded inside and discovered nobody was working on my vehicle and that the vehicle's map sensor was missing. ***** Returned and told me that the map sensor was lost. We began to argue regarding the bad service, and since it was getting late I told him I would return the next morning around 9am.The next morning at 10:27am ***************************** called, stating that the vehicle was ready, the map sensor was replaced, and that my old one was in the front seat of the vehicle. I headed to the shop and spoke to the manager. I began to tell him about the bad service and he claimed that my previous behavior was uncalled for. I pointed at ***** and stated that he was a liar when it came to his service. He became angry and was told by the owner to just leave. Upon being given my keys, I immediately looked for my map sensor and could not find it. I called the manager over and he could not find it either. I once again told him this was bad service, and he went inside the Automotive shop to find my original map sensor, stating I was lucky to even get the replacement.
  

  Aztek Automotive Corp

  Date: 10/04/2023

  The customer is correct, we failed to communicate with him and did misplace his sensor. We replaced his sensor with an original part and also return his sensor. We apologize for our errors.