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Business Profile

Auto Repairs

Industry Autowerks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 10, 2022 I paid RJ $6000 for engine and transmission install on my car. It is more than 2 years later and my car is sitting on the side of his garage decaying with damage done to the front hood. He only responds to my calls when I call him like a maniac. He talks trash to me as if he is the one who has been ripped off. He will not return my keys to allow for the tow truck to pick up my car. He has promised me time and time again to finish the work but he hasnt done anything. He blames me for paying him upfront!!!! Yes thats right, he says its my fault. The city has shut down his shop and he is supposed to be moving to ******, **. Im sick to my stomach for doing business with this guy. His latest response was that if I retrieve my car, then he owes me nothing and its all on me. This means that I just gave him $6000 to hold my car for more than 2 years with no new parts nor is it running. Its in worse shape than it was when I dropped it off because of the decay from the embattled winter weather. There is no legal recourse because he has no stable address and I willfully surrendered the property to him. The method of business needs to change.
  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided RJ with $5000 to fix my car after a car accident. RJ's shop got closed down by the City of ******* on 4/18/24 because he was operating with a proper business license. ** refuses to give me my money back that i paid him to fix my car and did not even fix my car. I had my car towed from RJ's shop, Iron Werks , on 5/13/24 to another auto shop. This auto shop has provided me with videos of the auto work RJ did not complete and an estimate of how much it will be to repair the damage. RJ now has court with the City of ******* on 6/25/24 at 10 am, ***********************, RB72400075, Account: ******, ***************

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