We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Fas Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to AutoZone because the engine light came on, they gave me a code reading P0760 which is a shift Solenoid. So, on March 16,2024 I went to FAS auto repair to have my car serviced. The mechanic test drove the car and came back and said it's the transmission. I provided him a copy of my AutoZone report he stated that the repairs would cover the shift solenoid since it is inside of the transmission. The mechanic said the cost is $1400.00, pay half up front and the rest when the job is finished. The mechanic gave me a 90-day warranty. I paid the $700.00 via Zelle payment to get the job started. The mechanic called me March 21,2024 to pick up my car. I got to the shop paid the balance of $700.00 I drove my car to the gas station and the car started making noises and the engine light came on. I took my car back to AutoZone so they could read the code, and it gave me the same reading P0760 shift Solenoid. So, I immediately took my car back to the shop. The mechanic said bring the car back Saturday March 23,2024 and I will see what the problem is. I took my car back the mechanic said the car will be ready the same day. The car wasn't ready the same day, in fact I had to keep calling the mechanic he wouldn't take any of my calls. So, I asked my mom to stop by the shop because I was unable to make it to the shop to due to my hours at work. I made it to the shop just before they closed, I test drove my car and the same thing happened. So, I have been calling and the mechanic won't *************, I've stopped by the auto shop he won't take my car in to fix the problem that I paid him to fix. I am seeking your assistance to help me to get this issue rectified.

    Business Response

    Date: 04/09/2024

    SUPERFAS AUTO REPAIR INC                                                  April 08, 2024
    **************************************************************
    *************

    To whom it may concern,
               We have received your letter with ID # ********. Customer did come in with her transmission not working. We replaced the transmission and gave her her car back. She did come back and we did the transmission once again UNDER HER WARRANTY. After the second transmission we explained to her that since she used her car with a bad transmission the first time it caused her cars computer to mess up. Therefore now she has to go fix her computer. We do not work on electrical . But we did recommend her to a good car electric specialist. She agreed she would go. At no time have we said we won't respect her warranty. However her first original transmission was not working any more and it has been changed twice as she has a warranty . She was not charged anything extra for that. Now she needs to fix the car's computer. It is not our problem or covered by our warranty. It's like if her engine would go out during our warranty that has nothing to do with changing the transmission. So we dont understand why she is complaining about us when we are here to help . We answer all our calls and she can freely walk in whenever she wants. She has a 3 month warranty on her transmission. Once she fixed the computer / electric problem the transmission will work properly.  If she had any problem with the transmission after that we will gladly help her with her warranty.
     For any other questions please feel free to contact me ****** at ************ or my cell is ************ thank you. 
    Sincerely,
    _________________________ 
    *****************************


Fas Auto Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.