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Business Profile

Auto Warranty Plans

GMPP/ Major Guard Protection

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** verbally approved the replacement of a driver's side mirror and the front differential, along with shop fees, labor, etc., after sending a third-party rep to my local Chevrolet dealer (*****************) to verify the claim. **** then waited to send written approval until the warranty had expired to deny both claims because of 'tire size'. The truck was purchased from GM new with 33x12.50 Mud-type tires. The truck is stock and has been in the same 'as sold' condition since I took delivery in 2015. The truck is nine years old with 59k miles, stock. It is clear that **** intended to drag out the claim until the warranty expiration date and then deny the claim. My local dealer spent hours diagnosing the issue, the local GM service writer had verbal approval for the repairs. When requesting the written approval, the **** personnel changed direction, denying all service. **** has acted in bad faith after selling me a warranty that covered the truck as delivered to me when new and then denying a claim based on tire size. We are not talking about off-road tires here; the tires in question are street tires. My dealer and the third-party inspector agree that tire size has nothing to do with a mirror or the front diff failure. **** further takes action to avoid paying claims by making it impossible to reach anyone to discuss the claim. I have waited on hold for over two hours today without speaking to anyone. They advised me to leave a message, but the mailbox was full. This further proves that they do not intend to honor the warranty and make it as frustrating as possible to appeal any denial. **** should reimburse me for the two weeks my truck was in the shop as they verbally agreed to the claim; further, **** should honor the verbal agreement between **** representatives, the service writer at *****************, and myself. The dollar amount should cover all mirror and front differential replacement expenses (Parts/Labor/Diagnosis), and two weeks of warranty

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