Complaints

This profile includes complaints for BMO Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BMO Bank N.A.

  320 S Canal St Chicago, IL 60606

  
• 

  BMO Bank N.A.

  100 West Washington Street Marengo, IL 60152

  
• 

  BMO Bank N.A.

  1000 S. La Grange Road La Grange, IL 60525

  
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  BMO Bank N.A.

  1050 Maple Avenue Lisle, IL 60532

  
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  BMO Bank N.A.

  10500 W. Cermak Road Westchester, IL 60154

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HSA account was transferred from *** Harris Bank to Lively in May. On 12/14/22 I was looking to get my account statement for 2022, and orginally called Lively to start. They were able to provide me with the statement from May until now, but could not provide the statement prior to that as the banking was done at a different institution. Lively suggested to call *** Harris to get the statement while the banking was done with them; they also mentioned that they have had customers in this same situation calling trying to get their account statement for the year, and that *** Harris is very uncooperative with them. I then called *** Harris, for the first time, to get an account statement from Jan (2022) - May (2022). The representative said my statement did not exist and he could not access it. I asked to speak to a supervisor, as I was prepared for this due to the warning I received from Lively about others' experiences. While on hold for the supervisor I was hung up on. I then called Lively, and had them call ***, with me on the line, to try and get this resolved. Over the course of an hour, most of it on hold, the new CSR at *** said she could not send the statement electornically and I would need to go to a branch to get the statement. There is not a location near me. I then suggested we all call the branch and they send the statement directly to me, which she said would work. So she placed me and the Lively CSR on hold while she called the branch she was referring to. Again we were hung up on. At this point, I have wasted over 2 hours trying to get this done, and hung up on twice. I am just looking to get my account statement and nothing more from them. Any help would be appreciated. I am extremely frustrated that it is this hard to get an account statment that is less than a year old.

  

  Business Response

  Date: 12/15/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. Correspondence was sent to ************************* on 12/15/2022 addressing the customers concerns. In the interest of protecting our customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/11/2022 I was at a restaurant and my card was declined. About 1 hour later I received an email about a possible fraudulent charge on my card and my card was locked and that I had to call them. I called and they said they were closed. I called the next day and was told wait was approximately 3 hours. I called 10/13 and was told wait was about 1 hour. After 2 hours and 34 minutes a guy answered and said he would call me back at my number to verify my identity I'm guessing. He called and it went to voicemail. He left a message to call them back which I did and it put me back in a 2 hour queue. This Bank is horrible at customer service. Each time I call I get passed around to 4 people then put in a 2 hour queue. The guy even asked what my closest branch was which is 8 hours away. This bank requires people to get notarized paperwork to add a card to digital wallets. Worst banking experiences ever in my life belong to this bank and I have only been a customer for one month its amazing.

  

  Business Response

  Date: 12/15/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A call with ************************* was completed on 12/13/2022 addressing the customers concerns. In the interest of protecting our customers confidentiality, we are not posting a summary of the call in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********** Project Loan in April 2021. The account was paid in full October 2022. I have disputed several times as they reported this account as a paid charge off on my Transunion report. I demand this account be updated to show as paid/closed never late as I have never missed a payment as well however Transunion is showing a late payment for September 2022. Several calls to THD Greensky ********** have been unsuccessful and get referred back to the credit reporting agency and vice versa. Please update all 3 credit bureaus immediately.

  

  Business Response

  Date: 12/28/2022

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to *************************** on December 28, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the response in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we finished paying an automobile loan through *** Harris they sent the title to the incorrect address then sent my ex-wife a letter to the correct address stating that they have destroyed our title and that if we wanted a title we had to contact our local DMV and get a new one. I'm pretty sure but not 100% and I could be wrong on this but if they destroyed a title which is not in their name anymore it is belongs to us is not not against the law but the kicker is they sent the letter stating what they have done to the correct address so they did have our correct address on file each day after the 31st that my ex-wife goes without license plates in the *********************** they are going to fine her. All we are asking in return from this is them to issue the title to the correct address because we've already paid for this service once in the loan agreement.

  

  Business Response

  Date: 12/12/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. Correspondence was sent to *************************** on 12/12/2022 addressing the customers concerns. In the interest of protecting our customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In beginning of August this year (8.02.22) I opened credit card account with this bank. As a promotion this company promised to pay $200 after spending $2000 within first three months (see attachment). I did it, but never got this money. I called them three times in different time, and every time they give me different info about when I will get my $200 reward. I see that this company practice fraudulent business and lying to their clients. Please set an investigation of this business and help me to gen my money according agreement. Me card number is ****************.

  

  Business Response

  Date: 12/14/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was sent to ***************************** on 12/14/2022 addressing the customers concerns. In the interest of protecting our customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18533494
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* giving inconsistent information when I just want to pay off a debt.

  

  Business Response

  Date: 12/13/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A call was placed to ***************************** on 12/6/2022 addressing the customers concerns. Additionally, correspondence was sent to ***************************** on 12/7/2022 further addressing the customers concerns and request. In the interest of protecting our customers confidentiality, we are not posting a summary of the call or correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** Harris bank card was charged $50 on August 18, 2022 by a company named stock market moves. I was a member of the service for almost a year. Apparently after I signed up they switched merchant processing companies. I cancelled my service on the merchant processing company that I signed up for and was still charged for the service. I contacted the company and they told me I had to cancel through the new merchant provider. After charging my card they denied me access to the service that I paid for. I paid on August 18 and should have received the service for 30 days. I didn't receive one day of the service. I filed a complaint with my *** Harris and received a provisional credit on August 24, 2022. On November 21, 2022 they reversed the provisional credit and debited my account $50. I attempted to cancel and then did not receive the service I paid for. This is fraud. I contacted the bank before the money came out my account and they told me to wait until it went through. I contacted them promptly regarding this fraud.

  

  Business Response

  Date: 12/08/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on December 8, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made my payments online using their express payment feature on their site. Only to find out the company they are using to process these payments doesn't submit them to *** Harris for 3 weeks. Which led to me getting late payment notices. I called to make a payment by phone and they questioned my identity and would not process it but was forwarded to collections. When I spoke with the collections department again stated I was one payment behind and was told to call my bank. I explained this is not on my bank but with their system.

  

  Business Response

  Date: 12/06/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was sent to *************************** on 12/6/2022 addressing the customers concerns. In the interest of protecting our customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened new CD on 11/15/2022. I requested my beneficial add new CD.BMB didn't show the beneficial on my account on line. I called the customer service since after opened the CD,Each banker answered different. Some one said You can't look the beneficial on line , some one said you can look your account it on line. Some one said you will get email the cd certificate with beneficial.Over 2 weeks after open the cd , I can not look the proof of beneficial. I asked to talk a manager,. Never answered. How can I look my beneficial ?

  

  Business Response

  Date: 12/21/2022

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A phone call was made to ************************* on December 21, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the call in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18486303
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  Thank you so much for working my case.  I still not see or receive the CD with beneficiary.  I spoke with the agent yesterday.  The agent told me

   that  you need to wait  for one month.   you  will look the CD with beneficiary online your account.  It's so long.  i will not solve my case till I look or receive the CD with beneficiary.

  Sincerely,    

  

  Business Response

  Date: 12/28/2022

  We are in receipt of the rebuttal for the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. Correspondence was sent to ************************* on December 28, 2022 addressing the customers additional concerns.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18486303
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  The CD is largest money . It's equivdent  to my living expense for 8 years.  What is happened if I die tomorrow.   Who will receive my money if not beneficiary.

  I opened the CD on 11/15/2022.   It is so long to get the CD with beneficiary.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks from the bank and I got them yesterday evening. They sent two books of checks with 100 checks in each without a cover for them. The check register is very small. I have called and have been on the phone for hours. I asked for a supervisor. He told me to destroy them and he would reorder, and charge me again another $30.25.

  

  Business Response

  Date: 12/02/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A call was placed to ***************************** on 12/2/2022 addressing the customers concerns.In the interest of protecting our customers confidentiality, we are not posting a summary of the call in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.