Complaints

This profile includes complaints for BMO Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BMO Bank N.A. has 969 locations, listed below.

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  BMO Bank N.A.

  320 S Canal St Chicago, IL 60606

  
• 

  BMO Bank N.A.

  111 W Monroe St Chicago, IL 60603

  
• 

  BMO Bank N.A.

  10 Huntington Lane Wheeling, IL 60090

  
• 

  BMO Bank N.A.

  10 S. Villa Avenue Villa Park, IL 60181

  
• 

  BMO Bank N.A.

  1000 N. Lake Shore Drive Chicago, IL 60611

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on September 30th I received a letter from this institution saying that a checking account was opened in my name Someone opened an account at this bank in my name without my authorization. I tried talking to this institution, explaining what happened and requesting that this account or accounts be closed and if I was financially harmed have this returned to me,I was not successful, the 4 times I called (because there is no branch of this bank near my house, the closest is 83 miles away) they simply put me on hold and tell me to contact the credit agencies.I just don't understand how someone can easily open an account in someone else's name.now, because of that, I have to monitor my credit at all times to see if someone is not opening a credit card account, loans, buying a house or car in my name.Because of this bank's lack of security, my life is a mess.

  

  Business Response

  Date: 10/19/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was sent to ******************************* on 10/19/2022 addressing the customers concerns.In the interest of protecting our customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I received a car from her mother, ***********************. The car title from 2012 shows a lien in place from *** Harris. We need a lien release form as outlined by the *****************. The branch says they will not do this as we do not have a current account with them. ***** is 80 and can come by the branch, but they said it does not matter, they will not notarize the form. They have told us they would email and mail a lien release letter, but we are not sure that would meet the state required form ****. ******, we have not received the lien release letters either. This despite being told that it was mailed twice. We are glad to pay for the notary service, but at this stage we have a ******************************************************************* has plates. We need this vehicle to get to work.Any help appreciated and if I may explain more, please do not hesitate to contact me. Rob

  

  Business Response

  Date: 10/11/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter and email were was sent to the consumer on October 11, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Harris Bank has been unreachable by phone. I have tried contact a branch in *******************, **, they never answer the phone. And I tried calling the ************ and am on hold for over 30 minutes each & every time I try to call. I needed assistance with login issues/locked account and could not rectify online so my only option is to call. I also was disconnected while on hold for 30 minutes & had to call back. A banking customer should not have to wait this long. Please advise why there is an issue with customer support?

  

  Business Response

  Date: 10/05/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October 5, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/2022 I filed fraudulent transactions made on my account totaling in $791.96. Claim#**************. These claims were submitted at the ***************, ** location and at that time I gave the cancelled card that the fraudulent chases came from to the banker. The claims were denied with them saying because I had possession of the card I made the transactions. I in fact didnt make the transactions and I was home all night. I even have proof I was home and ordered a pizza while these transactions were being made. Then I questioned another interesting/odd transaction on my account the showed as a $0 deposit and all I was told was thats strange but no further action on there part. The other thing is there is still $170.65 still pending from 2 weeks ago that were fraudulent that Im still waiting to clear so I can file on them too. Nobody can give me answers on why my claims are denied except you had the card so you did it. Yes I had the card, but I was at home and didnt make those transactions. I just want answers and my money back that was fraudulently taken.

  

  Business Response

  Date: 10/05/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October 5. ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18161350
  
  I am rejecting this response because: there has been no resolution to this matter there is also 3 other fraud claims connected to this activity that were rejected. It is unacceptable that they can do an investigation and not even speak to the customer. It is unfair that fraudulent activity happened that I didnt do, but theyre blaming me cause I possessed the card.  They have given me no answers and will not even work with me on the matter. My whole paycheck was fraudulently taken and is not being given back and Im being blamed for it. Thats unacceptable. I want answers as to what they did to investigate this matter cause if they actually did investigate they would see I didnt do it. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/18/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October 18, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I dont agree with it due to the fact that the transactions that were made were not done by me. In the end you learn that you cant trust this institution to protect your money. Someone takes my money fraudulently and because I have my card Im at fault. Makes no sense. They dont believe there customers when they say they didnt do it and they dont even do a investigation otherwise this case would have never been opened because they would have seen I didnt make any of these transactions in question.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against *** Harris. My online line of credit account credentials are not working. I've tried Express pay (no account sign-in required), and also signed up for account access. Neither work. Their system cannot identify my account number. I have notified *** ********************** before, and nothing is getting fixed. I have to resort to calling the phone automated system to make a payment at an additional charge of $9.50. I expect a refund of the $9.50, this time, and all previous times as well. I also expect them to fix the recurring problem. Their system is not recognizing my account number.

  

  Business Response

  Date: 10/14/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October 14, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I try over and over and over to pay for my loan but cannot, Online or over the mail, i refuse to give banking information over the phone. Worst bank i have ever dealt with

  

  Business Response

  Date: 10/07/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was sent to ***************************** on 10/7/2022 addressing the customers concerns.In the interest of protecting our customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This banks collection department calls me every month even after the payment has been pulled from my account. I've called mutiple times trying to resolve the issues and they just tell me it is me not paying when my bank statement says otherwise. I also have requested a 10 day pay off mutiple times and they have refused to give it to me or told me they don't know what it is. They also refuse to let me talk to a manager when I ask. Today I finally got ahold of someone in the repossession office and she stated this isn't the first time she has heard about this happening. I've been having this issues for a couple of months now. I'm worried about my credit score, I pay my payment this should not be an issue.

  

  Business Response

  Date: 10/05/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October 5, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a check wash for $30 and made out for $9000 and the bank *** Harris cashed the check and took the money out of our checking account but it was plain to see the check was fraudulent. had many conversations with *** Harris Bank personnel and they cannot tell me where the check was cashed out or how it made it to be removed from my account. mINUTES filed a police report and filed a report with the US *************** because the check in question was put in a blue box for mailing.

  

  Business Response

  Date: 10/05/2022

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. Correspondence was sent to *************************** on 10/5/2022 addressing the customers concerns. In the interest of protecting our customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS BANK CLOSED MY ACCOUNT WITHOUT MY KNOWLEDGE OR CONSENT BECAUSE I DISPUTED AN INCORRECT CHARGE IN VIOLATION OF 15 USC ****.

  

  Business Response

  Date: 10/14/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October 14, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

  Customer Answer

  Date: 10/15/2022

   
  Complaint: 18135926
  
  I am rejecting this response because: I reviewed the letter your sent to me. From your letter your explanation of closing my account was based on false and misleading statements, which I believe you are in violation of the law pursuant to 15 USC 1611.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/17/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October `7, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention. 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. !4 of 22 - someone was able to take $8990.00 out of my mother's checking account. Although we should be able to receive that money back I believe this should have never happen to begin with !! *** did not stop this nor put a red flag on this transaction to stop it from moving forward. So I had to miss ***'s of time off of work and be on the phone for several hours to trying to straighten this out . Also we had to get the police involved. So the more I thought about , the more I had questions. I called *** Harris in ********* , ** asked them how did this happen - ******** told me she didn't know... and then proceeded to tell me that this was my mom's fault because , she does on line shopping through PayPal. Yes - she does BUT only $20.00 here maybe $50.00 there. So therefore when you see something highly unusual like $8990.00 it should have been red flagged immediately !!! Not only am I upset at *** for not seeing this unusual transaction and not putting a red flag on it but , she have no answers. So then to try to turn it around on my mother makes me sick. The first thing ******** said was well - I don't know. What kind of answer is that from a business that handles your money. Not Happy with *** Harris at all. Buyer Beware - thinking about choosing a different bank for sure - lost a a lot of trust in them.

  

  Business Response

  Date: 10/06/2022

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry.  A letter was sent to the customer on October 6, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter.  Thank you for taking the time to bring this matter to our attention.