Complaints

This profile includes complaints for BMO Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BMO Bank N.A.

  320 S Canal St Chicago, IL 60606

  
• 

  BMO Bank N.A.

  100 West Washington Street Marengo, IL 60152

  
• 

  BMO Bank N.A.

  1000 S. La Grange Road La Grange, IL 60525

  
• 

  BMO Bank N.A.

  1050 Maple Avenue Lisle, IL 60532

  
• 

  BMO Bank N.A.

  10500 W. Cermak Road Westchester, IL 60154

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a mortgage with BMO Harris Bank dating back almost 25 years. Due to a recent economic issue, I was working with *** to lower my mortgage rates. I talked with a mortgage specialist on 3/20/2025 and 4/25/2025. Both mortgage specialist stated I would need a minimum of $10,000 to recast my mortgage. There were two separate mortgage specialists that provided this information. However, once this recast request was processed, I was then told by the loan servicer that I need $20,000. This action on part of BMO Harris Bank is deceptive as well as placed a barrier in assisting customers navigate a turbulent financial crisis that is happening nationwide. The servicer at Dovenmuehle was dishonest in that she stated that the $20,000 was a state law and once I questioned her about the law she is citing, she stated it was a BMO Harris policy to require a minimum of $20,000. Once I told this services of my previous conversations with the mortgage specialists, she became rude and indignant and stating that there is nothing that can be done.

  

  Business Response

  Date: 05/16/2025

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on May 16, 2025, addressing their concerns. Please allow time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23292614
  
  I am rejecting this response because: this is not an attempt at a resolution. Per the **** representative I talked to, the letter only acknowledges the receipt of my complaint. I called the *** Harris ******************* today and a representative by the name of Takia explained this was only an acknowledgment of my complaint 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/22/2025

  We are in receipt of the rebuttal complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on May 22, 2025, addressing their concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. 

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I am writing to report that the complaint was favorably resolved.

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/5/2025:I had a $13,000 cashiers check deposited by my Uncle into my savings account today and went to my online banking to make sure that it was there after he texted me that he dropped it off, and I did not see the deposit. So I called the bank in Rhinelander WisconsinThe first gal I spoke to told me that there is a 7 day hold on anything over $5,000. As anyone would, I asked her if there is anything or anyone I can talk to that can speed up the process. She said no and that the hold is a federal requirement.I explained to her several times that I need that money deposited into my account today because I have a very important payment withdrawal coming out tomorrow, 5/6 - she told me to call *************** and have them put a stop payment on the cashiers check and to wire the money. Cashiers checks have always been just like cash but apparently at *** its not. I called *************** and you cant put a stop payment on a cashiers check-why did *** tell me to call them and ask them if thats not possible? So I called back to *** againspoke to a gentleman this time. Explained the importance and to escalate this issue. Once again, I was told theres nothing that can be done. Which is a total poor customer service on **** part that they dont allow their employees to have authority to override certain situations. Because I was an hour past the time it was deposited, nothing could be done. The gentleman even went to the department that handles that. According to **** policy it can only be reverted within a 1/2 hour!! So much for small town service and helping your customers out when they need it. I will be filing a complaint with *** as well and spreading the word about how poorly their company policies are when it comes to their customers. What this has done to me mentally is cruel and disgustingThis will continue to impact me as that money now will not be there for the payment that will be coming out on 5/6!!Thanks for nothing BMO!

  

  Business Response

  Date: 05/06/2025

  Contact was made with the client on May 5, 2025 to discuss their concerns.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23291199
  
  I am rejecting this response because:
  I was the one that called the bank multiple times. You didnt call me and Ive continued to call myself and complain to BMO even!! 
  you havent reached out to me one time!! 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/09/2025

  An outbound call was made to the client on May 9, 2025 to address the concern(s). 

  Customer Answer

  Date: 05/11/2025

   
  Complaint: 23291199
  
  I am rejecting this response because:

  BMO is a joke! They dont care about their customers at all!! Its all about their business and making money. Fraud is an excuse. This company is too big and dont care about the working people!!! 
  The mental impact this has had on me is immense. But once again, *** doesnt care about mental health either. They did not offer to help me in anyway shape or form. The only word I heard from anyone is unfortunately

  BBB, I would like all of my comments and my negative review visible for all to see. I want the world to know the mental impact this has played on me over this. I want the world to know that *** has no problem increasing mental anxiety on its customers and showing no remorse or concern!!! 
  
  
  
  
  ******* *****

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like millions of other clients of ***, I have a stellar credit score, am never late on payments, and pay my balance off regularly. In other words, I am the very specific client that banks WANT and who usually get preferential treatment like the best rates.Suddenly, one day, I get a notification that my autopay for another company failed. Upon research, I found that *** abruptly cancelled my card 10 days prior with no advance notice and not even a notification that it HAD ALREADY HAPPENED. I got a letter in the mail a week later, dated April 10, that my account was closed on March 31 (like everyone lese complaining here).They WOULD NOT provide ANY explanation other than "We can cancel an account for any reason". That's fine. WHAT is the reason? "We can cancel for any reason". The real reason they cancelled everyone's account is painfully obvious. They purge MILLIONS OF DOLLARS in liabilities tied to the rewards they owe people but now are hanging on to. Why did they do this without notifying anyone? Without notice? Without explanation?Because they know it's IMMORAL & UNRTHICAL at best, and likely ILLEGAL. They stole my money and are hiding behind the "Cancel for any reason" clause.Gimme my goddam $7.27 you greedy thieves!

  

  Business Response

  Date: 05/07/2025

  
  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today May 7, 2025, addressing the concerns brought up in the complaint. Please allow up to seven days for receipt.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer Answer

  Date: 05/11/2025

   
  Complaint: 23290048
  
  I am rejecting this response because:
  
  BBB requires me to take action within 7 days, which is tomorrow. The business' response is that they "sent a letter" that will arrive at a date later than tomorrow. So without knowing the response at this time, I must reject it.

  Sincerely,

  
  ***** ************

  

  Business Response

  Date: 05/12/2025

  We are in receipt of the additional comments provided by the above referenced person. We have reviewed the concerns and have nothing additional to add to our original responses. BMO Bank N.A. considers this matter closed. As a courtesy, the bank has remailed our previous response to ensure the complainant receives our response. Thank you

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm been trying to figure out how to get my money back I was banking with BMO Harris Bank location 2409E141st ******************** I had ***** in the bank and while I was sleeping all night my nine year old was spending all the money in my account on video games without my permission or knowledge ******** cents money I worked for for years to save in the bank allowed him to spend insane amount of money and one day but they was constantly blocking my card after I pay rent in a couple of bills so how was he allowed at 9 to spend all night in then on video games I have lost my apartment and everything else do to this please?? help I should be able to get back every single dime.

  

  Business Response

  Date: 05/07/2025

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry.  The customer was contacted by the bank and provided information for the resolution. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a payoff payment for this account with my bank, ***************, and then I went out to my account with *** and did a transfer of the money to pay off the loan. I forgot to cancel the check that my bank was sending to ***, so the loan was paid off twice. This was my fault, but I have called BMO 5 times trying to locate this money that was not posted to my account. They told me on my last call which I requested to talk to a supervisor which I did her name was ***** **** assured me that a check was mailed out to me well, the check I did receive was for $6.25 not $6757.55. It is impossible to get any information from ***. Now they have closed my account and I can't even get into ***. I know this is my fault, but this is a lot of money and I just want it back. I am afraid this check might have been credited to someone else's account because as you can see from the attached it was cashed by ***. When I ask to speak with someone from accounting I am told no! At this point I am very upset and just want this resolved!!

  

  Business Response

  Date: 05/06/2025

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was mailed to ******* ******* on May 6, 2025, addressing their concerns. Please allow 7-10 days to receive the letter sent via ****. In the interest of protecting the customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have received the funds that were due to me.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: My Complaint against BMO and check #***. April 9, 2025 thru April 17, 2025. I had an amount of $500 in my savings account ending in 4825, which is my savings account I was waiting for a transaction to be presented to my account ending in 1416, constantly watching to see if the transaction to the Secretary of State for reinstatement of my business account ending in 7887, for $500 so that I could pay this amount. The check was presented later in the evening, but by the time I contacted the bank I was informed the check had already posted to my account. I called approximately 6:00- 6:30 am April 9th and was misinformed by customer service that the check would be paid if I reached and made the deposit by 10:00 am. To make sure, I went into the branch located on *****************, and spoke with ****** Forety Not quiet sure of the last name. but He also told me I had nothing to worry about because the check would be paid as long as I made it there before 10:00am. Well that didn't happen. The check was returned. . mean while, Secretary of state re-summited the check again this was after hours before I seen the check being submitted again so I wrote a check #*** to try to make sure the check cleared but did not have time to get the money into the account to clear the other bank the next 2 or 3 days my account was frozen and is still frozen or closed with no resolution to my problem. First of all I was lied to by the bank, by not just one employee but two different employees, *** did not try helping me with the transaction but instead locked not only my checking but ALL! Business account as well, which hindered my potential chance of restarting my business. I have been with *** I believe since 2016, without problems with my accounts until now I would like to have my account reinstated since there was no warning or anything. my claim with BMO Resolution center IS CASE#******** no one from the Bank has contacted me. Overdraw $25 which has been paid.

  

  Business Response

  Date: 05/13/2025

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today May 13, 2025, addressing the concerns brought up in the complaint. Please allow up to seven days for receipt.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23285331
  
  I am rejecting this response because: Bmo has had ample time to reply. I have contacted them the ********************* on several occasions. They have not replied to my complaint that was sent to them on the 17th of April. They have not reached out to me concerning my complaint whatsoever. But told me my account was frozen and closed. They never responded about the action that would be taken against the 2 representatives that gave me incorrect information. I am sincerely distressed concerning this situation. I feel they have not been fair with me after 8 years of service to them.

  
  Sincerely,
  
  ******* Harris

  

  Business Response

  Date: 05/15/2025

  We are in receipt of the additional comments provided by the above referenced person. We have reviewed the concerns and have nothing additional to add to our original response. A letter was mailed on May 13, 2025 explaining the bank's position in this matter. BMO Bank N.A. considers this matter closed. Thank you.

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BMO Bank N.A. closed the credit card account on March 31, 2025 without notice of any kind. I did not know about the account closure until I received a letter on April 16, 2025. As usual I paid off the account balance before closing date on April 8, 2025, but credit reports from Experian, Equifax, and ********** have indicated that I still owe ******** 5 dollars. I called ******** to complain the incorrect account balance on credit reports, but ******** has not corrected this until now. Therefore, I just want to complain that ******** has not corrected the account balance of the credit card account.Before I open checking and savings accounts with any bank, I always test out the bank first by applying its credit card and using the card for at least a year. I was not happy with my primary bank last July and looking for another bank. That was why I applied for the credit card with ******** last July. I plan to open checking and savings accounts with ******** after this July. Actually, I am now happy that ******** closed the credit card account before July.

  

  Business Response

  Date: 05/14/2025

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on May 14, 2025, addressing their concerns. Please allow time for mail delivery.  In the interest of protecting our customers confidentiality,we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you BMO Bank I've just received your letter & i understand how it looks from business perspective but what does a pin have to do when this person who picked up my card after my last purchase on March 6th 2025 at T-Mobile which i spent 20$ & 8$ , makes me responsible. I am not sure if i explained myself good enough but once again this person was treating my card like it was his. As to April 6th i never verified anything ! If i did verify something why would i open a claim for this scammer April 7th charge when he spent 113$ on Turo after depositing 120$. It really seems like you guys are saying i am trying to commit fraud to you guys.Please check cameras you will never see me anywhere near a ****************. I've been one time only to that branch & that was due to me depositing 220$ to send to my sister which i had apple pay her the 200$ the same night & this was 3-4 months ago.Again BMO I thank you for getting back to my complaint but please re look into this claim correctly they're has to be a way to trace this. As again with this verify i never verified anything ! The only way i even found out about these purchases was due to fact of a push notification for this scammer charges on only fans for the amount of 75$ which that claim was approved. It is just not making any sense. The following day the 10th of April card still in possession he/she wandered to the *** again & withdrew 1,000$ and not one time did you guys notify me that there was a attempt & if i want to approve nor did you guys do the same for all his/her other fraud charges not one time. However i have filed a police report so i really hope this will help me because this is not making any sense & it seems to be all over the place as the **** team who i emailed over 20 times have yet to reply back to all my extremely detailed summaries. Please have this relooked into , I do not care if it takes months or years i know what charges i made & what charges i did not. Check footage IP Address pls  

  

  Business Response

  Date: 05/12/2025

  We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to ******* *** on May 12, ********************************************* the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum.  Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away May 14 2024. My father has *******************. He passed away June 13 2024. My brother has *******************. He lived with my parents his entire life. He passed away September 27 2024. I lost my entire family in a matter of a few months. My parents were lifetime members ************************************************ parents had a trust account; checking, ********************** & CD. The bank said they could not add me to the trust account. I am the ************************. They closed the trust account & opened a new trust account with the names listed exactly the same. CD matured a month earlier & rolled over into a new term. Told they could not close CD or would have to pay penalties. Its a CD not an ***. I asked *** ****** for monthly statements from parents accounts so I could file their taxes. Request was ignored. Requested again via email on July 31 2024 & was told to call customer service.A deposit into old account opened it back up. The account then paid out an automatic payment. I reported this. No payments should have been made from that account. *** started charging me a monthly service fee. I called and complained. Every month thereafter I called and complained re $25 fee. Was told I need to go into the local branch & take care of it. The bank is over 1700 miles from me. I CANNOT GO TO THE ***** BRANCH. I already did that. They gave misinformation about CD that could have been closed. **************** told me that the account was not closed properly. I called July 31 Aug 2 Aug 5 twice Sept 20 Oct 2 twice Oct 22 Nov 19 twice. Finally found *** branch in ******* OK 2 hours away. Went there April 3rd & May 1 2025. On the first trip, ordered parents monthly statements. Received statements 9 months after my initial request. Took 5 minutes to place the order.*** would not provide me access to my parents old account so I do not know how many consecutive months they STOLE $25.00 Audit accounts Figure how much was stolen & return that money. 

  

  Business Response

  Date: 05/14/2025

  We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was mailed to ****** ****** on May 14, 2025, addressing their concerns. Please allow 7-10 days to receive the letter. In the interest of protecting the customers confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I am satisfied with the response provided by the business.

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a customer at *** since 8/21/2024. *** emailed me an offer in October 2024 stating that if I met to discuss financial goals with a *** banking ***resentative by October 31, 2024 I would receive a $100 gift card to either Best Buy or **********I went to the *** at ************************************ on 10/16/2024 and met with a ***resentative. Following this I contacted *** in November to see when Id receive the gift card and they said to wait 60 days from the end of October so I waited until after January 1, 2025. No gift card.I gave it more time and called February 14, 2025 at which time I was told a ticket would be submitted to service my request and I would hear back within 3 business days; I never heard back.About a week ago I emailed *** through my online banking to ask the status and never heard back. This morning I tried logging in to see if there was a ***ly I had not been emailed about and it did not recognize my username or password so I called and customer service said my account had been deactivated. I was transferred 3 times and re-explained my situation to each ***resentative. Every one of them said they couldnt help and no one had answers. I had heard nothing about my account being at risk of closure and I have no idea why it was closed and then no *** *** could assist me or give ANY answers because they could not find a profile.This is completely unprofessional and probably illegal. At a MINIMUM, *** needs to honor their promotion and send me a $100 ********* gift card which they PROMISED and which is LONG OVERDUE along with reactivating my account.

  

  Business Response

  Date: 05/07/2025

  We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. An email was sent on May 5, 2025, addressing the concerns brought up in the complaint.  In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.